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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 845 Showing 16,881-16,900 of 17,423 reviews
  • Rated 1 out of 5 stars

    the worst

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dont buy it, this is the worst product bose have ever made. bad sound quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Bose disappoints with this one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned the ie2 and the wired sports, so was really excited to see how well Bose would do with wireless buds. Currently own a pair of Jaybird X2 but always liked the soundstage and comfort of the Bose wired better. I figured I would now be able to combine the convenience of my X2 with a step up in sound and comfort. Bottom line is the X2 (and other Jaybird family of products) are the best wireless buds out there for a few reasons. 1. The form factor of these is hideous in ear. I never really liked the cork in ear affect of the Jaybirds, but these are even worse. Just large and bulky. 2. The sound is clear, but the bass response is weak. Bose always does bass, mids, and highs very well, but Jaybird does it all better in a wireless form factor. Was really dissapointed especially with everyone commenting on the bass in the reviews I read. The wired Bose and Jaybirds (albeit with less comfort) both do this much better, but I was hoping to combine the comfort and ease of the Bose with the wireless convenience of the Jaybird, with a comparable or better overall soundstage during workout sessions. They are also not very loud. Was almost to the top volume level on my iPhone to get the same loudness at half the volume with the Jaybirds. 3. App - I truly don't understand why I have to take the extra step of installing an app when the only thing it truly controls is the automatic shutoff time limit (volume doesn't count because it is not independent of the phone volume). If you are going to give me an app, do it like the JBL Everest 700 and include an equalizer, etc. Just a waste of time in my opinion. As stated before I will give it a good rating on comfort as you don't have to shove it in your ears like the Jaybirds. Something I have always liked about the Bose wired sport buds wings. I know that Bose is not the audiophiles choice and no bluetooth speaker is better than a wired equivalent, but just expected more from Bose on this one after waiting so long for them to enter the wireless bud arena. You think they would have had the time to study and trump competitor offerings.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working after 4 workouts

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not recommended for working out since they're obviously not sweatproof.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Tiff,
      Thank you for taking the time to review your headphones. I am really sorry to hear that your SoundSport Wireless headphones have stopped working. What you are describing is highly unusual and I invite you to contact Customer Service to explore the service options that are available to you. Just so you know, the SoundSport Wireless headphones are protected against splashing sweat or water from any angle but should not be submerged in water.
      We look forward to hearing from you soon!
      Kindest,
      Anne bose

  • Rated 1 out of 5 stars

    Bose Wireless Headphones Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first pair died after a month ... I went to exchange and the next pair died in a week.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for purchasing our wireless sport headphones. We share your concerns regarding the experience you've described and would love to work with you directly to help. You can email us at support@bose.com or by calling 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Rated 1 out of 5 stars

    worst headphones you can get!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the battery dies constantly regardless of how many hours you charge it

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there!
      Thank you for sharing your review of our SoundSport Wireless In-Ear headphones!
      We're sorry to hear of the battery issues that you've had with this and would be happy to assist where possible!
      Please note that the battery life for this product is 6 hours, with a charge time of 2 hours.
      If you are not receiving this full period of battery life, our first recommendation would be to reset the product, and attempt to charge this with another power cable/power port.
      This product can be reset by turning this off, waiting 30 seconds, then plugging this into a wall outlet. After plugging this in, wait 5-10 seconds, then disconnect this from the outlet. Once disconnected, please wait 60-120 seconds before turning the headset back on and trying this again.
      If you are still experiencing a reduced battery life, we would recommend manually updating your product. This can be done by connecting this via the USB-A-->Micro-B cable to a computer/laptop, and navigating to our BTU updater page to achieve this.
      If you have performed the reset, and updated this but are still having battery issues, we would recommend reaching out to Bose Support in your country/region for further assistance.
      Thank you for your time, and have a great day! bose

  • Rated 1 out of 5 stars

    Not good for working out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't like ear buds kept falling out when running or working out.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hey, thanks for your review of our SoundSport Wireless headphones!

      So sorry to hear that you're experiencing issues with the fit of the product. The SoundSport Wireless headphones come included with three differently sized StayHear+ earbud tips, in Small, Medium and Large sizing. To find the most comfortable fit for you, we encourage you to try using all three differently sized tips to find the most comfortable and secure fit.

      Thanks again for your interest in Bose products!

      Andy - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These wireless headphones are AMAZING!They fit perfect and stay in place, even while I run or jumprope. They're super easy to set up and get going. The sound is just unbelievable and so clear. I've had them for a week and have only charged them once since I received them in the mail. Once again BOSE has done an exceptional job and I'm definitely one happy and satisfied customer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It do not have noise cancellation. You can not use it for meeting

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Rajdusky1976,

      Thanks for taking the time to review our SoundSport Wireless headphones. You are correct in stating that the product does not have noise cancellation as it is not advertised to do this and will not have this feature. If you are experiencing issues that don't allow the headphones to connect to your device for meetings then please do let us know via the contact us page on our website and we would love to assist you further!

      Kind Regards,
      Hector B - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, only problem is after sweating, they fall out of ears.

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Persevere, Thank you for taking the time to review our product! I'm glad to hear that you are enjoying the sound quality of our SoundSport Wireless. I would recommend trying the different size earbuds for a more comfortable and firm fit. Thank you for your interest in our product. Have a great day! Kindest, Kerri - Bose Technical Support Specialist. bose

  • Rated 1 out of 5 stars

    Bluetooth problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After purchasing for few days , it stopping working. Unable to connect to Bluetooth.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      We'd like to help. If you are having difficulty pairing, let's try clearing the pairing list on the headphones. With the headphones off, press and hold the Power/Bluetooth button for 10 seconds, until you hear “Bluetooth device list cleared.” If the issue persists, let's try another Bluetooth device to compare the results. If the headphones are not pairing with multiple devices after clearing the list, it would be best to speak with our technical experts to examine this further. You can reach us at 1-800-379-2073. We are open from Mon. – Fri., 9 AM – 9 PM EST. Bose

  • Rated 1 out of 5 stars

    The battery life isn't good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the battery life isn't good. The battery drains even after I turn it off.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    The best in ear Bose headphones I've ever owned

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between these and the Beats power beats 3. I went to Bestbuy with the intention of getting these in the first place after reading reviews on both headsets. The rep at best buy talked me into the beats, stating the bose one's don't last as long as far as the battery life, they're bulky and heavy, they fall out of your ears, and they're not as loud. Coming from someone who has purchased both and used both, I can tell you this rep was 100% wrong with the exception of the battery life. So lets talk about it. 1. yes the beats get a 12 hour claimed battery life. I can tell you I bought these Bose headsphones on a Sunday. I charged them up, and have been using them. For 45 minutes a day for the last 5 days. So 3 hours and 45 minutes of total use. I just turned them on and it says battery 50%. So if I can get 7.5 hours out of them, I'm very happy. 2. They're bulky he said. I qouldn't say they're bulky, but bud that's outside your ear is just odd shapped. 3. They fall out he said. My workouts this week have been strictly cardio. All on the eliptical and let me tell you THEY DON'T MOVE. They're inserted and they work great. I've owned now 3 pairs of Bose Noise cancelling headphones. I've had the Bose QC15. Those lasted a long time, I then traded them in for the Bose QC25 which we still own and my wife uses. I now have the QC35 which are amazing aswell. As far as in ear Bost earbuds I've also owned 3 pairs. 2 pairs of freestlyes and now these. The soundsports sound fantastic. No connections issues, no crackling, no interuptions. Great sound, great bass, and overall I should have saved my time and just gotten these from day one. I love these headphones. GET THEM and see what I'm talking about for yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality, Wireless

    Rated 4 out of 5 stars

    Best ear buds ever!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had numerous brands of ear buds. Usually I just buy cheap ear buds because I use them so much. I do a lot of outside work in my garden. Typically I would have to strap my iPod to my arm which would leave the wires hanging down. I tried stuffing the wire inside of my shirt but it would always fall out and be in the way. Eventually, the wire would get tangled in the handle of my rake which would end up pulling the buds out of my ear. Very irritating because then I have to take my gloves off to reinsert them. In comes the Bose SoundSport Ear Buds. Oh my gosh!!! What a wonderful surprise. Not only was the sound spectacular which I never had a doubt, you see, I already have a Bose sound system hooked up to my television which sounds like surround sound. And I also have Bose speakers in my car. So I am not a first time Bose customer. I'd never had wireless ear buds before and was I surprised. It amazes me what outstanding sound these earbuds have. Very clear sound and very little outside noise coming in. I like the convince of having them synced with my phone and not having to carry my iPod and my phone. I have the same music list in both and it's nice just to have my phone. They came in a very nice little round case which fits easily in my purse or pocket. I love that there are no wires hanging down getting in my way whether I'm gardening, cleaning house or walking my dog. I also like I can use them with my phone. Very convenient. The one thing that is important to me is they do not fall out of my ears when I bend over. That is such an irritant when working in the yard. Very compact, fast charging, easy to keep with me and fantastic sound. What more could you want for sounds??? Love love love them!!!! This product has been put at my disposal for no compensation in order to share my honest and unbiased opinion. Once I have completed my testing it will be returned to the manufacture.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped pairing after less than a month. Not worth the $$, fits poorly as well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not connect well to Ipod or Samsung phone. Kept disconnecting.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for your review,
      Sorry to hear that you are having issues with the Headphones disconnecting.
      I would recommend that you visit the Bose Support website to try recommended troubleshooting.
      Or contact the technical support team for assistance
      Hope this helps
      Liam - Bose Technical Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound quality, ease of use, and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I orignally purcahsed jaybird x2... horrid I tried these simply amazing. RIght out of the box the medium ear pieces fit perfectly. The audio quality was fantastic. I took them for a run already I did 4 miles no discomfort or pain. the Highs and Lows are fantastic, they control your Iphone just like your apple earpods do. They also pair perfectly with your apple watch so you can leave your phone at home if you choose. BOSE nailed it with these beauties!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk. i have received 4 within one year due to fail

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi there,
      I'm sorry to hear that you are experiencing an issue with your headphones.
      We would love to help you but we will need some additional information. I would encourage you to reach out to us using the contact details on our website. We will do all we can to assist you!
      Thanks!
      Kerri - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Awkward AF

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, awkward, terrible sound, who the actual f likes wearing these????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    poor

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the cash at all. I ended up returning these for some LG Platniums

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Excellent BT headphones for most activities

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is from two points of view-mine and my wife’s. I thought it was important to include our body size for some added perspective. My wife is a petite 5’ tall and a daily runner. She loved the sound quality, the color and the easy integration with her iPhone and the SoundSport Wireless. She took a couple of phone calls with very little effort during her work out and said the mic quality was perfect. Her only issues were related to the size of the in-ear buds and the fact that they kept falling out during her run. While using the small gel ear-tips, the weight of the BT receiver/transmitter would slowly bounce then slightly dislodge with every step and would eventually fall out. She had to constantly push them back in her ear which she felt was extremely distracting. She’s going back to her Bose SoundSport Wired. Maybe it’s her tiny ears but perhaps Bose should consider a lighter BT receiver/transmitter for the next version. I’m 5’10-My activities include long distance cycling, gym/boxing workouts. I absolutely love the Bose BT SoundSport. While using the medium sized ear-tips, they never fell out of my ears and remained secured during my workouts. The battery life was excellent during a 3 hour bike ride, and the sound quality was great. There have been a few complaints that the headphones do not block out back ground noise which I believe is by design for safety reasons. While cycling, I was able to hear good quality audio as well as the road traffic around me. I’ve been using the Bose Wired SoundSport for several years during activities. I tried many brands of headphones including Beats, JayBirds and Bowers and Wilkins. My B&W P5 wireless head phone are my absolute favorite while lounging but I now have a new favorite with the Bose SoundSport BT for on the go activities. I have to deduct 1 star because of my wife's issue.

    I would recommend this to a friend