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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 847 Showing 16,921-16,940 of 17,423 reviews
  • Rated 1 out of 5 stars

    Bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible bad product pieces falling apart in less than a week

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi, Thanks for sharing your experience with the SoundSport Wireless Headphones. That is unusual behavior. We encourage you to reach out to our Technical Support team at http://bose.life/2qwENj4 . Click on your country, scroll down to "Contact Us" Tony – Bose Support Bose

  • Rated 1 out of 5 stars

    Bad fitting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t recommend this Bose wired ones, bad fitting.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for the review,
      Sorry to hear you are having difficulty with the headphones. I would recommend that you
      use the additional StayHear+ tips that came with the headphones to test for a better fitting.
      Hope this helps!
      Liam - Bose Technical Support bose

  • Rated 1 out of 5 stars

    NEVER RECIEVED ORDER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    NEVER REC'D IF I COULD RATE LESS THEN 1 IWOULD DO..

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, RichCoffee. We're sorry to hear this happened. To best investigate your shipment, we would recommend reaching out to Best Buy directly here: https://bit.ly/2tGzdh4. Thank you, and have a great day. Jesse - Bose Support Bose

  • Pros mentioned:
    Battery life
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    wow!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely happy with these, I have had many Bose products over the years including all the headphones and Aviation headset. I will not buy anything else without getting into a crazy expensive market. I was blown away by the bass these create and the duration of the battery. I wish they were a bit louder sometimes but that might be because I'm use to my JL Audio speakers in my car.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    sound quality was horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    uncomfortable earbuds nothing compare to the wired version.

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thank you for trying out our new SoundSport wireless model. We are glad to hear that you enjoy the comfort of the wired version and would like to learn more about the fit you are experiencing on your new ones. If all three sizes fail to give you the satisfaction that you expect from us, we'll figure out why. We can be reached at 1-800-819-7032 between 9:00am and 9:00pm (EST) Monday through Friday. Bose

  • Rated 1 out of 5 stars

    Not a Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    None of the ear buds fit, Battery doesn't last long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Awesome Headphones with minute issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok, first these headphones are great. Anybody who has owned Bose headphones before, you're about to get the same exact quality and sound from these babies. And frankly I've tried the JayBird ones before, these are way better, take my words. Super easy to connect, no nonsense annoying steps and minimal voice prompts (which is good) while some other brand headphones voice prompts can be excessively annoying interrupting in between songs. If I've to really nit pick, the volume buttons don't feel as tactile as you'd expect, it takes a little effort to really press them (I wish they were a little more buttery). The BoseSound App kindda sucks or lacks any extra features like Equalizer, it's currently only restricted basic connectivity & device management features and nothing more (maybe they'll expand functionalities on it in future). It latches on around your neck quite well and you barely feel anything, it's almost as if there are no wires around your neck. Fitness freaks are going to love this thing. Yes this is way too pricey, I wish it were a tad cheaper maybe $100 bucks but hey it's Bose and the quality certainly shows. Almost a worthy buy !

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose 4 Life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, after so many years of owning Bose headphones for working out, I decided to venture out. So many other brands and technology in the market these days. First opted for Beats X - I have an iPhone so was intrigued with the W1 chip for connectivity and user experience - verdict: sound was laughable, returned next day. Second, went with Jaybird X3's - was intrigued with the ability to customize sound through their app (which is awesome) - but again, sound was just okay to me. Also, with the Beats and Jaybirds, could not get used to pushing the ear buds in the ear canal, very uncomfortable. Then, went back to get the Bose Soundsport Wireless - significant upgrade on comfort as the soft gel ear bud rests on the ear, and definitely the clear winner on sound as well. Save yourself the time folks, go with these bad boys. You're welcome.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    It's alright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would definitely recommend this purchase to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Perform much better than expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never purchased a Bose product before and I read reviews all over the web about these headphones before buying them. I was not expecting them to perform well for me as a sweaty runner who likes it loud with lots of low end. When I first put the headphones in I was not happy as I like an in-ear style usually and these more or less sit in your ear. I'm not sure why Bose did not make them in-ear, because it would simply be a matter of changing the silicone attachments, but my guess is that with the sound being so immersive that they decided to afford outdoor enthusiasts the safety of being able to hear ambient sound. Anyway, if I'm being honest they feel like they will NOT stay in, but they really do! I ran intervals at the track and ran a 7 mile run on a treadmill and was both super sweaty and running hard. They literally never moved. The sound remained immersive and I could still hear things around me which I usually don't like, but I really need to hear cars and stuff. I did end up switching to the larger fins (included) b/c they felt a little more secure, but I think the mediums would have stayed in too. The next test is my long run this weekend (14 miles). I doubt there will be much difference in the performance, but I'm curious how they will be if I take them out after an hour and put them back in if they will stay put? I gave them four stars because they stick out too far and they should be in-ear/noise canceling, but that's just my preference. I think you will be happy.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Heavy & bulky looking

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Heavy & bulky looking.try it and it keeps out ears

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Very uncomfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To heavy. Very uncomfortable. Not good for travel.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 4 out of 5 stars

    Great for the gym and running.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's BOSE so you know you get great sound. Very comfortable, it does not hurt or strain your ears. Very secure, it will not fall out even when your running. Unfortunately, the housing is big that you will not be able to wear a beanie over it. It's a very new product from BOSE. The one I purchased did not hold the charge overnight when it is off. Best Buy replaced it. Very satisfied no issues so far.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a month and its not working ANY more.____

    No, I would not recommend this to a friend
    • Brand response from Bose support
      Posted .

      Thanks for sharing your feedback.
      We engineered the SoundSport wireless headphones to be stable and comfortable, sweat and weather resistant, and provide amazing sound. While they’re delivering on this promise for the vast majority of owners, we’ve found that a small percentage of customers, like you, have experienced a problem under specific conditions related to extreme levels of sweat and moisture.
      We’ve taken every SoundSport wireless headphone that’s been returned to us, tore them down in our labs, and now have a solution. Going forward, every SoundSport wireless headphone will include this update, and they'll be ready by the end of August.

      Since it appears you’ve had this issue, we want to help you. Please give us a call at 1-800-819-7032 or email us at review_support@bose.com. Bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great sound ! and comfort

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First Impression: These are great earbuds, I’ll get started with a brief list of pros and cons followed by more details. This review will be probably followed by more details of my first impressions: Pros: 1. Confortable and the option to change tips without spending additional money 2. Great sound quality 3. Very convenient carrying case Cons: 2. Slightly heavier than what I would like, I’m sure this wont be an issue once I used them a few more times Quality with Bose is all around stating with the packaging, it’s always to fun to open a new toy. Bose has thought about most of their customer and included three sizes of tips; good deal no need to spend additional money. Sound quality is excellent through all range of frequencies; even with a small size they have good bass. I don’t listen to any particular genre and so far sound has been crisp and clear with different genres. I haven’t spend much time outdoors with them, but I’ve been using them at the gym and so far they’re so much better than the wired counterparts. They are a little heavier than I would like, but confortable and not having a cable in your face and getting tangled outweighs the slight weight disadvantage. I’d highly recommend this product to anyone who’s in the market for new sporty earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Sounds and Feels Great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own a pair of Bose over the ear, wired that I have had for years and Love. I wanted to try the in-ear headset but I wasn't really sold on these at first. I had some difficulty with the fit. I tried all the different sized ear pieces and settled on the smallest ones...that's why they weren't staying in my ears...too big...duh! Now that I'm used the the fit I really like them and almost forget they are on. I manage a recording studio and all our phones went down one day. Normally a disaster but I was able to have the phone company forward our phones to my cell and using my Bose headset I easily, hands-free, answered the phones all day. Anyone who has a busy office knows you need your hands free while on the phone! I could hear clearly and I got no complaints or request for me to repeat myself. They worked wonderfully! I like to wear them when I'm walking or riding my bike, keeps me motivated! The music is very clear and I also like to listen to Podcasts while I'm doing chores around my house or running errands. At first I would hear something and mute the Podcast to see what was going on. I quickly realized that the Bose is so clear that I could hear the background noise on the recording! I would definitely recommend these to a friend, and have. :-)

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality, Wireless

    Rated 4 out of 5 stars

    Amazing, get the job done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best workout earphones on the market right now! Worth every penny, been a big fan of Bose for a while now and their products never disappoint! Connectivity is superb and battery life if really great! Sound quality is far superior that those of the powerbeats! The bass of the Bose could be a little better but the acoustics and the clarity are worth the small sacrafice! Love them!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy running and do it often, however I never listen to music while I run because the headphones always get in the way. The first time I ran with these, it was amazing. The setup process is so simple. The sound quality is awesome, but as for the noise canceling aspect, I would say they do cancel out a lot of noise but I would not call them noise canceling. The overall style is great. The cord is a good length, it has a clip to hook onto your clothing so the cord does not flop around, the material is high quality, but the headphones stick out very far when placed inside my ears which I think looks a little funny. Overall, I am very pleased with the Bose SoundSport headphones. Bose is simply a high quality brand, so I expected a top of the line product and that is exactly what I got. You can expect Bose sound system quality in these small headphones, even the deep base sound is on point. I would absolutely recommend these SoundSport headphones to my family and friends, some of them are already a little jealous. I was given these headphones to test for 4 weeks, to write a review, and then to return. My review is based on my own experience and not influenced in any way, I received no compensation for my review.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Really awesome headphones!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are an active family of four with two teenage children and two adults. My husband loves music and listens to it on a frequent basis. He is particular about the sound and fit of his headphones. He wants comfort since he listens to the headphones for so many hours at a time. He definitely gets that with these. He also loves the base and overall sound. My son loves them for the same reason. He said that he cannot think of anything he does not love about these headphones. They fight over who gets to listen to them at night. My daughter also loves them and listens to them every chance she gets. She is active and always moving around. The headphones sit securely in her ear and she does not have to worry about them falling out. I listen to them while working out and also at work. It is great being able to attach it to my shirt and do my workout without the headphones coming out or getting in my way. They are quite comfortable. Even when sitting at my desk all day, they remain comfortable. I can use one earpiece if I want to hear the office around me and if I need to tune everything around me out, I just put both headphones in. We would recommend these headphones to anyone. They are great!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great for running!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After years of running with regular headphones with wires I was ready to try these wireless headphones! AMAZING! They were very comfortable to wear and no more fighting with hanging wires and pulling them out of my ears. I only wear one earbud when running for safety reasons and the sound was still awesome! My boys, who are very tech savvy, tried them on Christmas day and were very impressed with the sound and although they aren't noise cancelling they do decrease the sound around you while wearing them. This is the first Bose product I have personally tried. I have always loved the Bose products my parents have and I was definitely not disappointed with these Bose SoundSport headphones. I definitely recommend these headphones, I know members of my running club who were also impressed and will be adding these to their running gear must haves. Looking forward to see how well they do at my first full marathon in March.

    I would recommend this to a friend