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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 17424 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.4 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are satisfied with the sound quality, comfort, fit, battery life, and wireless connectivity of the SoundSport Wireless Sports In-Ear Earbuds. They appreciate the deep bass and clear highs, as well as the lightweight and comfortable design. However, some customers have expressed concerns about the volume, design, clip, and bulky charger case.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 861 Showing 17,201-17,220 of 17,423 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this product. Always loved Bose and this is one item need to have. I got fed up with wires and them always breaking but this would be it. Love it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound, not good battery life

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to like these. They get great reviews, but I have not experienced what others have reported. These sound good, are easy to set up and use. Haven't really found the app to be useful, but it isn't a necessity for using the buds. My issue, the battery. A full charge is used up quickly. I get two days use on a few calls a day. If I simply listen to music or podcast, I'm lucky to get 4 hours from these. Not stellar when compared with the LGs these replaced.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, there. Thank you for your review of the SoundSport Wireless headphones. We are delighted to hear that you enjoy the ease of use and sound quality. However, we see that the battery life has not lived up to your expectations. The SoundSport Wireless headphones are designed to offer up to 6 hours of battery life when audio is played at a moderate level. A higher volume level can cause the batter to deplete faster. We suggest updating the firmware of the headphones using a computer and our online updater - https://bose.life/2LYNuy8. If you have additional questions or need further assistance, our Bose technical support team is always glad to help - https://bose.life/2xseVx1. We thank you for your feedback and interest in our Bose products. Kind regards, Ashley - Bose Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome, build quality gives me concern, had to replace under warranty within 3 months rubber coming off both sides, so far new ones are holding up ok.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best wireless headphones I've ever bought! The sound quality is the best! I wouldn't trade these for nothing. Love my Bose Soundsort!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose never disappoints.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved these, never fell out at the gym and perfect sound signature for me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Excellent but takes some working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took me a while but its really about finding the best ear piece for your ear. Had to experiment with the ones it gave me until I felt a real perfect fit

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for Ear buds for bike riding!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    better than advertised... An awesome deal on clearance Thank You!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    mediocre

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fulfills basic functionality (good quality music and fit well), but none beyond that. The earpieces stay well but fit too tight so it hurts my ears by putting too much pressure (even changing to the smallest part). The biggest problem would be the bluetooth connectivity. When connecting my phone to run, I have to hold my phone very close to the earphones in order to stay connected. Also collects dirt easily and needs to get cleaned often.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, Debs. Thank you for sharing your review of the SoundSport wireless headphones. We are delighted to hear that you are enjoying the audio quality and StayHear+ Sport tips design. However, we see that the overall comfort and Bluetooth connectivity have not met your expectations. For optimal comfort, it is essential to ensure that you fit the tips to your ears correctly. Details on how to do so can be seen here - https://bose.life/2QirYtO. In regards to the Bluetooth connectivity, we advise updating the firmware of the headphones using a computer and our online updater - https://bose.life/2LYNuy8. We thank you for your feedback in regards to cleaning the headphones often and will be sure to pass this along to the appropriate team. We hope you have a great day! Ashley - Bose Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    loves it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this earbuds never fell on my ear while working out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Very good sound, not so durable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had a pair of these for about 14 months now and the rubber|vinyl pieces are badly swollen and barely hanging on. For the price I paid ($150) I expected to get more use out of them. I love the sound quality, battery life is average and they fit in my ears securely. The rubber pieces swelling so badly on the earbuds and volume control is my only complaint. They look terrible, but still work, this week I reluctantly replacd them with a set of Jaybirds.

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you very much for your review. We are sorry to hear about the issue you are experiencing, and we are happy to help! Please contact our Support team so that we may better assist you. We can be reached at 1-800-379-2073 and are available 9am-9pm M-F, EST. Thanks! Bose

  • Rated 5 out of 5 stars

    Worth the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price and the product’s life is good as well. One drawback is the firmware upgrades are very slow.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love these

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these for working out. Cardio and heavy weightlifting i will say i love that they tuck in your ear. Hate that they are so bulky though.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great for working out

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I purchased these after buying my son a wired pair. I needed wireless for working out, watching things on my iPad. In the beginning they wear great. Good sound, ease of use. Not even a year old and they do not hold a charge for long. I have to charge these constantly. Listed to them tonight at the gym for 45 min, fully charged. They had 30% battery life left. Will be returning to Best Buy, as I purchased a warranty

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Hi Mojo, Thank you for taking the time to review the SoundSport wireless headphones. We're sorry to hear you have been having trouble with the battery life. If you find the battery to be draining faster than you would expect, it would definitely be worth checking for and installing any updates available. If you are still experiencing this issue after trying that, if you contact Technical Support, they will be happy to help get you back up and running. bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Mowing the Lawn

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in hopes of canceling out the sound of my lawn mower. These worked awesome, they are comfortable and the best I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    lets a lot of outside noise come in

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to try to make this short. I need a good pair of work out headphones. I tried these out and at first they sound awesome in my house which is pretty quite at times. When I went to the gym is where i got disappointed, they let in a lot of outside noise, i had my phone and the earbuds all the way up just so i can hear them. If they just had noise cancellation they would been awesome. Im going to try them for a little longer, maybe its just me

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Happy with Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply download a Bose App to Manage. They paired easily, charge fast, sound great. Comes with S,M,L tips. Winner!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love. Love. Loooove!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The Sound quality is amazing. They can be a little uncomfortable inserting in the ear but besides that they're great,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a very durable design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The power on/off button completely collapsed. The rubber around the earbud was lose but then the button broke and fell through inside the earbud. I tried charging and it shows light on meaning the headphones are still working but there is no way to turn them on. I think part of the problem is that you have to press ON button to reconnected via bluetooth too many times and it just wears out so fast. Last me 6 months. I was hoping was somewhat longer time considering the full list price I've paid for them. Gonna try ROC now.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good and Excellent

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its Great.. Sound quality and product quality is excellent.. I got it for good deal.. I love shopping on BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for music but not phone calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for 2 years no. They are a decent and rugged set of earbuds. The sound quality is good but not great. If I am outside or in any room that isn't totally quiet people often say the background noise is too loud. I can't use these out of the office so that defeats the purpose of having earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there,
      I'm glad to hear that you think that the sound quality of these headphones is good!
      I'm sorry to hear that you are experiencing some background noise whilst on calls. Have you tried an update? This will help to improve this. I have included the link here: https://bose.life/3AbrzNo, to assist you with this.
      Thanks!
      Kerri - Bose Customer Support bose