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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1894 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 1,894 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earbuds so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and features are excellent and better than most other earbuds. The design is what makes these truly amazing. These are the first earbuds that do not hurt my ears after 30 minutes. I also like that I can still hear my surroundings if the volume is adjusted appropriately to what is going on around me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good design battery life is good and very comfort for using fast connected product

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    So cute

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great they are wonderful. Greatest It is so comfortable. Won’t block all noise but super sound and fit

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Great feel, poor sound

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds are great when you are sitting in a quiet room. They are also good for walking as they don't make the thumping sound in your ear every time you take a step. Not very good when there is noise. Horrible on an airplane. I will say that they are very comfortable, I often forget I have them on.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your detailed feedback. We’re glad to hear you enjoy the comfort and performance of the earbuds in quiet settings and while walking. We understand your concerns about their performance in noisy environments. The Ultra Open Earbuds are designed with an open‑ear style so you can remain aware of your surroundings while outside. If you prefer to block out external noise, we recommend the QuietComfort Earbuds with noise cancellation, which help reduce distractions in noisy environments. For airplane use, Bose QuietComfort headphones with noise cancellation are the best option to ensure a more comfortable listening experience.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality, its BOSE!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite ear buds. Excellent sound quality and bass for open ear buds. The immersive sound option is really cool. Phone calls work great too. I get like 3 good charges out of the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    An amazing problem solver for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the years I have used literally dozens of different earbuds from a wide variety of manufacturers as well as many aftermarket ear tips in the search for great sound with a proper fit and seal…my right ear canal is larger than my left so I always end up with a bad seal in my right ear. I’ve tried foam ear tips and while they work well the pressure they create in order to get a proper seal makes them uncomfortable for me after awhile. I have also tried several different open ear buds to solve my ear fit problem but the sound was always lacking in the bass department. The other day while browsing YouTube, the algorithm put a video for the Huawei ear clip in my feed and while not available in the U.S., I noticed that it was frequently compared to the Bose Ultra Open-Ears so down the rabbit hole I went and that brings us to this review. Let me begin by saying if you are wanting ANC these are not for you BUT if you want full rich sound with a comfortable fit while being able to talk with someone when needed without needing to take out your earbuds then the Bose Ultra Open-Ears should work perfectly…they are the solution that I have been looking for. Highs, mids and bass are all present providing a full rich sound ( not booming bass but more than enough for great sound) with a 3 band equalizer built into the app, allowing you to customize your preferred sound signature. The immersion mode widens the sound stage to provide depth to your music and the app even has head tracking as well as auto volume settings. As for comfort, after getting used to having the Open-Ears on ( think of wearing an ear cuff) you will forget they are even there as they provide the perfect amount of pressure to keep them in place without fear of losing them or being uncomfortable at all. I think I have finally found my perfect fit.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    ALMOST perfect.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are both great, and not great at the same time. The greats- they STAY IN PLACE. These will not fall out or off while running, which is specifically why I bought them. They also sound wonderful! The not as great- They sometimes switch listening mode on their own, so the music will sound surround and full, then switch to a more transparent, dull sound all of the sudden. Sometimes the only fix is simply opening the Bose app then it correct itself, so unsure whats going on. Or I'll get a weird connection interference sound mid songs if other bluetooth devices are around it. Since this pair can be updated, hopefully these are software fixes. Once fixed this is a definitely 5 star pair of headphones.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Matthew,

      Many thanks for leaving your initial thoughts of the Ultra Open Earbuds! It's great to hear you chose this product for your music listening needs and it's fantastic to learn they have fit you well, especially when you've been exercising.

      With your feedback regarding them switching automatically, this clearly isn't normal behavior and not something that is expected to happen so we'd encourage you to reach out to us so we can learn more about the problem. If it's happening randomly, I'd also suggest resetting the buds and setting them up as a new device to see if a fresh connection makes any changes to performance. You can find instructions for resetting the buds here: https://bose.life/4eSKFfe.

      Still need help? We're here to help! Get in touch today: https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The BEST BUDS!!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish I’d made this purchase a lot sooner. The quality is clear, I thought I’d have an issue with the sound, by the pods sitting on my ear lobe, and not in my ear, no issues AT ALL! I got LITERAL sores in my ear from the Apple iPods. I am a REAL FAN, of all BOSE products.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Bose ultra open

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sound and comfortable to wear all day. Battery lasts about as long as they claim.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Unique earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife and she loves it, no disconnecting like her other bose earbuds i returned and stays in ear. Sound quality is great also.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Good overall, user error struggles

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound better than expected. They do squeeze my ear a little bit and slightly uncomfortable, but goes away after after a few minutes. The physical button on each earbud works as expected and easy to use. Used them at work, and laying down watching tv and no issues with them falling out or moving. Biggest difficulty I have experienced is putting both earbuds on and positioning them the same way, such that the speaker is the same direction and distance from my ear canal, which I did notice made a significant difference on how loud they are and how balanced the volume is between both earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Excellent earbuds!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have excellent sound. I listen to my music aloud and I still listen very clear somebody's voice. The charge last for one week. Connectivity, is sometimes lost.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Good but pricey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are pricy but sound good, and they feel confortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent quality, exceptional sound and extreme c

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality, definitely not cheap but well worth the price. Very comfortable and dont really move especially when sweating. Sound quality is great and doesnt require full volume... Overall 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife and she loves them. She said that they are comfortable and easy to use. The sound quality is amazing and she would recommend these wireless ear buds.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 2 out of 5 stars

    Most Comfort, Least Call Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my 11th pair of earbuds now, but i bought these as my 9th. I really loved the concept. I am active, always on call and often in loud environments (truck driver), where i need to keep an ear out for my surroundings. I will say, these are the most comfortable buds on the market. This is by far the best design for fit, ease of putting them on one handed and long term wear. They also sound phenomenal when playing music or books. At full volume, people around me could hear that i was listening to something, but they couldn't tell what. So there is an aspect of privacy there. However. The phone call quality is abysmal. These earbuds want to transmit every single noise, no matter how far away, and blare them at your recipient. When they do decide to transmit your own voice, they prioritize every other noise over it, so to your caller, you sound like you're stuck in a very noisy well. It is awful. And there is no fix. I keep them for 29 days trying to get them to work for my callers, because i loved them so much for my music. There is no positioning, setting, app or other fix to make calls bearable. If you're only using these for media, this is the best product you can buy. If you intend to place a phone call, similar $17 amazon open ear buds sound about the same to your recipient, and at times, better than these. On the 29th day, i was thinking that i was going to keep them for times when i just was listening to things and not making phone calls, while searching for another pair that would excel exclusively for calling. But then the case broke at the hinge. The lid no longer stayed on. What a bummer. I returned them to the store and bought 2 other branded headsets that both work significantly better for calls and are only slightly worse for media. You got so close Bose. But i really expected more out of a namebrand headset approaching $300.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am glad that you are enjoying the sound quality and fit of your earbuds, regarding the phone quality issues you mentioned, we do provide troubleshooting support relating to the microphones in the earbud, you can view the support articles here:  http://bit.ly/3IffC1g

      Should you need assistance with your Bose Ultra Open earbuds, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Comfort, Fit

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable ear buds I have ever used. They stay great even during work out. Great to go for a run or just a walk. Not bulky at all.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    My favorite

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite very comfortable. It is used all day with an extraordinary sound and a very good battery. I have no doubt about buying this product again

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable but not as loud as I expected when I’m out on a walk. The occasional lag when I’m a call. In a quite space, sound is clear and great quality

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them, I suffer from ear fatigue and have issues with things going in my ear. I almost for get they are on and with my dark hair it makes them nearly invisible. The only con I think Being on after a full day wearing non stop can hurt your ear a bit but nothing compared to the ear fatigue I use to get using in ear head phones or even ear head phones

    I would recommend this to a friend