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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1899 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 24 Showing 461-480 of 1,899 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great gift to give

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I gave this as a gift to my mother in law. She loves it. She always didn't like wired earphones and said some were too low in sound. She is hard of hearing. This is great for her hearing, has good sound quality and connection was easy on her phone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    New concept to Bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A different take on Bluetooth. These can sit on my ears all day without causing any discomfort or pain. The sound for call audio is great and noise cancellation works well. 11/10 would recommend to someone not wanting in ear buds for Bluetooth.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how they feel when you have them on sound is amazing

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best earbuds I have owned

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If anyone rated these anything other than 5 stars I want to know what is better? Maybe it’s because my last set where Dr. Dre pro beats that I think these sound so great and that could be, but these sound great. Comfortable, many listening mode options and the best bass I’ve heard in earbuds. You just have to not forget your wearing them.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Better than the others!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool. Love them! The color, sound, and battery life are great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Clip On Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so awesome. I purchased for my husband. He uses them to exercise and they dont fall off. He loves the different features available and sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Good for what designed for

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for what they are designed for which good sound and still hear your surroundings. I wish they were louder and almost returned them because in some setting may not be loud enough for you. At high volume people right next to you can hear them. Great for traveling with my wife and still hear what she is trying to tell me but not so great at a loud gym.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    It's Bose...buy it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is amazing! The sound is amazing! The battery life is amazing! Just buy them, you wont be mad you did.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Ear True Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, sounds amazing and comfortable on the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great fit. It sound is sub-par

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are definitely the most comfortable earphones I have ever had, hands down. There were a few times when I honestly forgot I was wearing one of them. Once you get them on, they stay in place and don’t feel as if they are at risk of falling off. As for the cons: - really takes some practice to put them on, especially if your trying one-handed. I could never quite get the hang of it. - the sound is sub-par in my opinion. This is mostly due to the “open ear” design. Everyone’s ears are different so they quite naturally can’t fit optimally for everyone. Due to this I could never get the sound “projected” properly to my ear canal(s). Found I needed the volume at 75% or higher - preset equalizer settings need some work, but it’s possible the hardware and open ear design allow in too much ambient noise for it to really make a difference. - they would sporadically disconnect and then reconnect when playing audio for more than 25-30 minutes

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Finally something for people that ear buds hate

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've probably tried every ear bud known to man and returned them all. If you sweat a lot while working out, or if ear buds pop out when you chew or talk, then these are for you. They never ever fall out whether I'm running in the heat or laying on my back doing bench presses. My only wish is if they were a bit louder to make up for the volume loss if you like to wear yours higher on your lobe. Mine seem to fit best in a position that has the least amount of volume. I like to hear my surroundings but not that much. But it still isnt worth dropping a star on the rating. I love these things.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For open ear….that was really cool. Getting to use to placement on my ear involved a bit of a learning curve bit once you get pass that…..these are cool. Nice sound and nothing to interfere with normal hearing. But the music is so easy to listen to you might not want to hear other stuff!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great but the customer support is abysmal. They're very comfy and they sound great but I lost one of the earbuds on campus, which was entirely my fault. When I contacted their support to try to purchase a replacement earbud they informed me that they are factory paired and it is impossible to purchase a replacement. The only option they gave me was to purchase a new one at full price. After some discussion they did offer me a one-time discount to purchase a new set. However the purchase price was based on their original MSRP not what I purchased it which would have still been more expensive than what I paid at Best buy. I recommend avoiding any earbuds like these if this is their standard protocol.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cody, thank you for sharing your experience with us. We're really glad to hear you’re enjoying the comfort and sound of the Ultra Open Earbuds, but we’re truly sorry hear about your experience when trying to replace the lost earbud.

      Because Ultra Open Earbuds are factory‑paired, we’re not able to provide single‑earbud replacements at this time. We understand how disappointing that can be, especially in a situation where only one earbud was lost. We appreciate you taking the time to discuss options with our support team, and we’re sorry the solution offered didn’t meet your expectations based on your original purchase price.

      Your feedback is incredibly valuable and helps us improve both our product policies and the overall support experience. If you’re open to it, we’d love the chance to review your case again and see if there’s anything more we can do to help.

      Please contact us directly at https://bose.life/46jIkY4, and we’ll take a closer look.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound Quality, but poor mic quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is quite good, but the microphone is the weak point of the device. I’m not sure if it’s due to the microphone’s placement, but the person’s voice sounds distant when speaking. Despite this, the sound quality and comfort are some of the best I’ve tried. Without a doubt, it’s a good option if you prioritize sound quality.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rodrigo, thank you for sharing your detailed feedback. We’re glad to hear that you’re enjoying the sound quality and comfort of the device. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call, so please ensure they are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      You can check out this helpful link for more information: https://bose.life/4a0CRGU

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Bose Open Ear Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding sound but very tricky to adjust volume and modes can't go any higher than 4 stars actually it's more of a 3-1/2 stars

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great for working out

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work really well. You can hear your music, and hear other people talking if need to. The music and phone calls come in clearly, and you sound clear. They work wonders when working out at the gym. You don't have to deal with all the sliding or falling out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4/5 almost 5/5 earbuds! I love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are honestly amazing. I would give them a 5/5 IF they did well on audio while being on a call. They don’t do very well when it comes to being a microphone for a phone call which is its only negative thing. Besides that, they’re incredible earbuds. I love that I can work on things & listen to music or an audio book while also being aware of my surroundings. I get spooked very easily & sometimes that can be hard with regular noise canceling headphones/earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Love Love Love!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound & so comfortable on my ears since I have ears completely full of piercings so I tend to not wear over ear headphones! I also love the fact that I can still hear my surroundings when I wear them—makes me feel much safer! The battery life is great, I have 0 complaints with these:)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I like em

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality, it’s not as quiet as I thought it was gonna be so that’s a good surprise. Only bad thing is for some reason at times it sounds like the right ear bud pops and the speaker sounds like it’s gonna blow out but then it goes back to normal after like 2-3 minures

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and easy to wear for long hours. The sound quality is good.

    I would recommend this to a friend