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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1913 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,913 reviews
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    good earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these and would give these 5 stars for fit and comfort but the left one sounds like the speaker is busted. I exchanged the first set and the 2nd pair is the same way.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Susan,

      Is is wonderful to see that you love the fit and comfort of the earbuds. I'd recommend double checking the position of the earbuds on your ear to ensure the best audio quality, along with the other steps here: https://bose.life/3XHComM
      Please do reach out to us for support though, as we'd love to help: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome set highly recommended good battery life btw ................

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the open design that allows me to talk to others while still enjoying some crisp audio

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sounding, but need work on phone audio.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially and still love the sound of these earbuds. My only problem is that the phone call audio is very poor. i was not able to hear the person I was talking to very well when using these. I have tried using these in both audio modes, but the results are the same.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      HI Rollin,

      It's great to see that you love the sound quality of the earbuds. I am surprised you've had trouble with phone calls, and I would recommend trying them with another phone to see if the same happens. I'd also suggest trying the steps here https://bose.life/3T7dNW2 that can help with the earbuds.

      We'd also love to help and would ask you reach out https://bose.life/contact to us for help.

      Nic - Bose Customer support bose

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m a big fan of these earbuds! I wear them all day, and they’re so comfortable that I hardly even notice them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super nice and affordable earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item was perfect thanks Best Buy for having the most great items but the only thing I didn’t like is they are hard to star in your ear. I prefer one that holds on so that I don’t lose it.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound fit very well connects fast to any of my products

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is the best if it comes to music the sound is so good

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice quality, sounds amazing, as advertised..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised at the sound quality of these earbuds. Setup was quick and painless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They dont hurt your ears!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for an enhanced version (v2) thinking these buds wouldn't be a good quality device but I was wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Gimmik

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was good to light.. so light you wouldnt no you lost em .very flimsy its a new gimmik...i returned them went with sound comfort gen2 louder better base price is 149.99

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose ultra open earbuds are fantastic the sound is amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Noise

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds good to use in quiet places. When you use them in gym or the street you will hear all the noise around you .you will not be an enjoy the music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Albert, thanks for sharing your feedback! Intentionally by design, the Ultra Open Earbuds combine an innovative open-ear cuff design with OpenAudio technology to deliver rich, private sound and all-day comfort. The cuff-like fit keeps your ears open to ambient sounds so you stay aware of your surroundings while enjoying immersive personal audio.

      If you're looking for a noise cancelling experience, check out our range of QuietComfort headphones and earbuds to silence the noise around you.

      Nj - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    The clamping on the ear are not strong at all

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thet don't clamp on good into your ear. I almost lost them about 100 times to expensive to loose them becuase the quality of grip on them is no good. The sound is amazing , but becuas they are far from your ear the sound is super low. I put them into my ear canal the sound is amazing. I rather keep my Shocks they sound clear and louder than the boose. I 2as not happy becuase the sound is to far from you ear. I went to a store to teach me about the app to make them louder, but they still didn't sound as loud and clearl as my shocks.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Monica, thank you so much for your honest feedback. We're happy to hear you enjoyed the sound quality of the Ultra Open Earbuds, but we're sorry they didn’t meet your expectations in terms of fit and volume. These earbuds are designed for an open-ear listening experience, which can feel quite different from traditional in-ear models. To help improve your experience, we recommend checking out these quick guides:

      http://bose.life/41RJiZr
      http://bose.life/3VfFmht

      Daisy - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolute garbage, do not buy them. You can barely hear phone calls and the connectivity is awful. I never write reviews, but felt compelled becaise these are that bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re very sorry to hear about your experience and the frustration with call quality and connectivity. We truly appreciate you taking the time to share your feedback. To help resolve the issue with your earbuds, please refer to the troubleshooting guide linked below:

      https://bose.life/4ce3BGk

      Gem - Bose Customer Review bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Can be much better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for open earbuds but not for phone call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Usefulness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Earbuds makes its easy to use while im working and warranty swap was super easy.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Awesome stereo sound, some connectivity issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immersive stereo is great. I continue to have connectivity issues with my iphone and people on the other end of the calls complain about roaring and excessive background noise. If needing for streaming rhen best buy, not great for calls.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am glad to hear that you enjoy the immersive audio offered by your Ultra Open Earbuds, but sorry you are having connectivity and issue during calls.

      If the issue is still occurring, please try to reset your earbuds, following these steps:
      https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US

      If you need further assistance, please don't hesitate to contact our team: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Comfortable, but the sound could have been better.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So comfortable. I just wished that the sound didn’t leak. If the speaker angled in my ear more, it would sound 10 times better.

    I would recommend this to a friend