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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1913 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,913 reviews
  • Rated 5 out of 5 stars

    A different way of hearing the world

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as gifts for family members who like to go on outdoor walks. The ability for the ear buds to not actively block outside noise is great. The only minir annoyance is thst the battery level between L and R is different. One will go to 90% before the other, but ultimately does not impact performance. Would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing after the first week

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these! However for the first week of wearing them they were extremely uncomfortable. Also when u have the volume all the up, other people are bound to hear it. But over all, the volume is good and its nice to not have to take them off or pause the music when someone approaches you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Magic earphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones! Feels like you’re not wearing anything!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose open ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best headphones I’ve ever used!! I tell everyone!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love my new Bose headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear phones I’ve had, way more comfortable than Apple and look nicer

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great customer service (Bose).

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great for the gym. Not the best in nosing Environment.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Pastor Walter Blalark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome great for reducing noise level. The Sound like your right at A concert however you have the controll of the Sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love Bose products, this my 2nd pair of Bose earbuds and will be buy for family members for Christmas

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome sound and easy to put on

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound is phenomenal just a little afraid it can fall off because i have elephant ears. typical bose value but you do get what you pay for

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this product. I have vertigo and do not like anything in my ears. This is perfect for me and I don't even realize I have them on.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Nice Try Bose, try harder

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big Bose guy. You name it i probaly got it. When i saw these i could not wait to pick these up. Bose need to go back to the drawing board with these. I know they are open air but the aound should not suffer becaue of that. I purchaed these on a Friday and by Monday morning they were returned. The sound is very shallow and when you are on the phone people complained about me sounding like im across the street. Yes i had them on correctly. I was in an office environment iy was better but the mall forget about it!! The design is fire. I think the next ones will be better but for now i had to pump the brakes on these.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thanks for providing your feedback, we're glad to hear that you enjoyed the design of the Ultra Open-Earbuds. Sorry that you faced some issues with using the call feature, thanks for ensuring that these are securely placed on your ears, you can find some additional troubleshooting here - https://bit.ly/3ww4pUo If you require any additional support with your product in future, do not hesitate to reach out to us directly via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just e

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best gift for my son's 28th birthday. He says the sound is excellent and he can also he when someone is speaking to him.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good for music not calling

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While it is great for listening to music and you can enjoy the music and still hear your surroundings i dont like the quality for calling but ita a greaf headphones but for 400 dollara i would excpect to be Good with Both

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you're enjoying your music on the Ultra Open Earbuds, while remaining aware of your surroundings. As for call quality, we'd like to know if you mean the audio you're hearing or the audio the person you're calling is hearing. Feel free to contact us, so we can take a closer look with you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They are ok...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To listen to music they are great but to have a conversation no. The other person will not hear you at all and I believe this is an issue with this earbuds anyway. But overall good for listening to music.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us.
      We’re glad to hear you’re satisfied with the audio quality, but we’re truly sorry to learn others are having trouble hearing you during calls. Clarity is very important to us, and we appreciate you bringing this to our attention.
      We’d love to help you troubleshoot the microphone issue. Here's the troubleshooting link that can help you have a better call lity nd---ka08c000001bujeaaa?language=en_US

      -Jelyn, Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Christmas gift fail

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my husband. He don't think they are loud enough. Other people can hear what you are listening to.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Sherita, I'm sorry to hear your husband doesn't find the Ultra Open Earbuds loud enough! When worn correctly, the earbuds will direct plenty of volume and rich-quality audio into your ears, without other people being able to hear any detail of the music unless they get up close. See here for a useful guide: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001g7vPAAQ&language=en_US. If issues persist, your husband is welcome to get in touch with our support team, so we can assist further. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    My ear lobes.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re wonderful. I don’t have to worry about my pods being in my ear all the time. Just a little adjustment in the ear lobe.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sore ears Had to return

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried these Bose ultra open ear buds and the sound was what you’d expect from Bose but they made my ears very sore after only one day of use. They squeezed the cartilage of the ear which drove me crazy and after a few minutes made my ear sore. I kept wearing them and rotated one ear at a time for my meetings all day thinking I may have just needed to break them in, but both ears were just so sore. I liked that they stayed outside of the ear and the sound was amazing but I had to return because they were not comfortable for me. I tried them in different places by sliding them up and down the ear but that didn’t help.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Alanna, the Ultra Open earbuds have flexible joints, light-as-air grip, and they will wrap around your ears instead of fitting inside them, they’re incredibly comfortable and super stable. For when you want to get your run on, or just to run your errands, they’ll hug your ears all day. To ensure that you get the most comfort from your earbuds, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 3 out of 5 stars

    Want 2 luv them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough if u walk too far away they hang up phone

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We’re sorry to hear that the volume and call performance aren’t meeting your expectations. For awareness, the Bose Ultra Open Earbuds have a Bluetooth range of up to 30 feet (9 meters), and moving beyond that distance can affect audio and call stability.

      If you continue to have concerns, we’d be happy to take a closer look. Please feel free to reach out to us through this link: https://bose.life/49SSe5s and include your product’s serial number, and a brief description of the issue. Once we have those details, we’ll review everything carefully and do our best to assist you.

      Gloria - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Open Earbuds

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great product! I really recommend this earbuds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comfortable Bose Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This products is exactly what I needed. Use it to listen to music and fall asleep like a baby

    I would recommend this to a friend