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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1914 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,914 reviews
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant, love this product and came in perfect condition (new)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dont waste your money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been nothing but issues since I got them. they worked for the first run and then have been cutting in and out and disconnecting from each other for minutes at a time. Now I am getting a not contacting all the pins in the case error. Sometimes i take the ear bud out of the case for or five times for them to connect. They wont charge randomly. Waste of money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi TylerS, thank you for taking the time to share your experience with the Ultra Open Earbuds. We’re really sorry to hear about the issues you’ve been running into, that’s definitely not the experience we want you to have.

      The problems you described, audio cutting in and out, the earbuds disconnecting from each other, and the “not contacting all pins in the case” message, suggest that the earbuds may not be making proper contact with the charging case or that the system isn’t functioning as intended. Here are a few steps that can help resolve this:

      -Clean the charging contacts on both the earbuds and inside the case using a dry, soft cloth or cotton swab. Even a small amount of dust or residue can interfere with charging.

      -Make sure the earbuds are seated correctly in the case, you should feel a magnetic pull and see the charging LEDs activate.

      -Try the troubleshooting guide for connection issues here: https://bose.life/3ZBKKxw.

      These steps will help get your earbuds back to optimal performance.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Ehhh….

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best music quality but not phone calls. Attaches to the ears very good.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Justin, thanks for appreciating the sound quality of the Bose Ultra Open Earbuds! We're glad to hear you're enjoying your experience, our goal is always to deliver quality that goes beyond expectations.

      Be sure to check out our helpful support article at https://bose.life/47v0s2K which may further enhance your call experience. Hope it does the trick!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product good quality and sound perfect for my

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool design. I really like the way it fits on my ear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended for quiet places

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really feels like you are not wearing anything. Volume is not as much as the in ear ones but still good. Hard to ear if you are in a noisy place

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound, you forget that you are wearing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifes gift

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these almost never takes them off. She was a littlenupset about noise canceling but if actually does a good job.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    1st Generation Flaws

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything but connectivity was great. Random disconnects hold it back. At $300, this should be much better

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 2 out of 5 stars

    Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, sit good on ears but they are not working properly with Apple

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a premium quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry. But Bose made a big mistake. I tried the set and found sound is moving between left and right devices without any reason. I can’t say this is a premium earbuds. Sorry BOSE

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm sorry to hear you experienced issues with connection when using the Ultra Open Earbuds. I recommend following the troubleshooting steps outlined on this help page: https://bose.life/40yCpwc. If you still need assistance, please feel free to get in touch via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Open Earbuds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, I been using them for a long time and I can recommend them for people that likes to hear their background while also listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose open ear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, doesnt hurt the ears an so comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, very comfortable, noise canceling,

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Fit
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Reveloutionary futuristic Comfort and Style

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Embarking on my journey with the new Bose Open Air Earbuds has been nothing short of a revelation. These open air earbuds is what I have been waiting for since the earbud craze has blossomed but overall comfort hasn’t. These earbuds redefine the concept of comfort and style, offering a listening experience that transcends traditional boundaries. The comfort is the first thing that seriously turned me on to these earbuds. The Bose Open Air Earbuds boast an unparalleled level of comfort that is truly unmatched. There design allows them to be worn like a pair of clip-on earrings but with less clip. With zero pressure in or around the ear, wearing them feels like a breath of fresh air. It's as if they were custom-made to fit seamlessly onto my ears, allowing me to enjoy my music for hours on end without any discomfort whatsoever. Adding to their comfort is their feather-lightweight design, making them almost unnoticeable upon wearing. With the Bose Open Air Earbuds, it's like wearing a whisper on my ears. This lightweight construction enhances the overall listening experience, allowing me to stay immersed in my music with the amazing immersion mode setting. Depending on your environment it literally seems as if you are at a concert or live viewing of a movie. There is a motion immersion that has the music envelope you all around keeping the music balanced. The other mode option is the “Still” setting that is simply amazing. While remaining in one spot, when you turn your or move your head in any direction, it seems as if the music remains emmanting from a direct source like a stage so the sound transfers between the buds to make you feel as if you are there in person at a concert. Very cool feature but not personally used much because I don’t plan on sitting still too much with these earbuds. But comfort isn't the only area where these earbuds excel. Their secure fit instills confidence, especially during workouts or active pursuits. I can move freely without worrying about them coming loose or falling out, ensuring uninterrupted enjoyment of my music even in the most dynamic of situations. So much better than traditional earbuds that I’ve felt that I need to readjust during a jog or workout. Battery life is another area where the Bose Open Air Earbuds shine. With all-day battery life, I can go about my day without constantly fretting about recharging. Whether I'm commuting, working, or hitting the gym, these earbuds have the stamina to keep up with me every step of the way. And I have worn these earbuds literally all day (for at least an 8 – 10 hour work shift). In terms of aesthetics, these earbuds are nothing short of a fashion statement. The sleek, minimalist design gives them a sophisticated and futuristic appeal, almost resembling jewelry or earrings to onlookers. It's a subtle yet stylish addition to my ensemble, and I having not been a typical person that wears earrings would absolutely wear these in public and have no problem passing them off as gauged hoop earrings. So other than the immersion modes, battery life, and comfort, the overall performance may take a bit of dip for those wanting that super “Bose” hitting bass and sound. Yes, the earbuds sound amazing, and they do get volume and a full spectrum of sound, but, they do get overpowered by your environment sometimes. I love the fact that I can be fully immersed in my music and still be aware of my surroundings as these earbuds do enter the ear canal at all. So much better than the “hear through” option of other earbuds that sounds mechanical or tinny. The open air earbuds allow you to hear as you hear. I can be listening to music and hold a conversation at the same time, simply amazing. Phone calls are a bit of a disappointment. I feel as if I need both buds in to hear my recipient clearly and loud enough. With only one I do not get enough volume to hear even with it at 100%. It may be me needing to adjust to the design, but if that’s all that is a slight negative, I will take it all day with the provided comfort and music quality of these earbuds. In conclusion, the Bose Open Air Earbuds redefine what it means to enjoy music in comfort and style. With their unmatched comfort, lightweight design, secure fit, all-day battery life, and fashionable appearance, they set a new standard for wireless earbuds. If you're in search of earbuds that offer the perfect blend of comfort, performance, and style, look no further than the Bose Open Air Earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    1Dazzlin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design. Love the voice isolation, can hear everything going on around you but horrible mic quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ray and thank you for your review!

      I'm glad to hear you are enjoying the Ultra Open earbuds!
      One thing that can help the microphone to work as intended is to make sure nothing is covering the earbuds. If you are wearing headgear, such as hats, headbands or earmuffs, this could muffle the microphone, and as a result, could cause poor or low microphone performance.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    not worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre cool but i dont think theyre worth the price...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good ,I like the service and product , thank you very much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can be hard to hear it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They super great for not being in your ear, if you like noise cancellation this product isn’t for you. I work on a tug so background noise can make it hard to hear while talking on the phone or listening to music. I have zero complaints for using around normal noise levels like shopping, or being around the house.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad background cancelation and poor quality on cal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the background noise during phone calls. People cannot hear me clearly due to the lack of noise cancellation. However, the battery life is quite impressive, and the earbuds fit securely in the ears without falling out. Additionally, Amazon offers cases for these earbuds. My only concern is the poor call quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for the review Mayra! I'm happy to hear you're impressed by the battery life and secure fit of your Ultra Open Earbuds. Please note that the noise cancelling only cancels background noises for you, not for people that you call. If the mics on your earbuds are picking up a lot of background noise, it may be necessary to move to a quieter environment. Alternatively, please give our support team a call, so we can take a closer look. Regards, Fiona M. - Bose Customer Support bose