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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2081 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,081 reviews
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they are nothing special and seem to make a clipping sound from time to time when listening to music on my iPhone and Apple Music

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Sorry to hear that you're experiencing a clipping sound from your headphones. This is not what we would expect and are sorry you had this experience. You have a 1 year warranty and lifetime of support available through Bose for your product. If you require support, you can contact us directly via https://bit.ly/3UNtwsQ for a solution to your concerns.

      Tegan - Bose Customer Support bose

  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth it

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Get for bike rides you can still hear everything around you

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Incredible sound, great hardware, but not for me

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Ultra Open Earbuds are clearly an innovative new design from Bose. I can see this design's appeal for many people, but it's not for me. The earbuds come in a nice, compact case that boasts nearly 20hrs of charge time. The earbuds themselves will last about 4 hours with immersive audio on and about 6 hours with it off. I'm impressed with how the earbuds are placed in the charging case. Since these earbuds are flexible and longer shaped when stretched out, I was concerned I'd have to fiddle with putting them back in the case, but they slip in effortlessly and are held in place by strong magnets. There is also a USB-A to USB-C cable included in the box. I must say that the immersive audio versus regular stereo audio is pretty special. The immersive audio has a more concert/stadium like sound to it, despite being an open ear design. I would say that the sound quality is the best of any earbuds I have tried. Downloading and connecting the earbuds via the Bose app was effortless and worked first time. Bose achieved a great quality sound while still being truly open. In other words, while the music quality is exceptional, I could also hear everything going on around me as if the earbuds weren't even there. They truly are open air. However, these aren't for me. Frankly, it took me about 10 minutes to figure out how to put them in my ear. They do feel comfortable and once they are on you don't feel them hardly at all, but every time I try to put them on I end up having to fiddle around until I get it right. I also don't like the fact that others around me can hear the audio if in a quiet space. If there's even just a little bit of background noise I'm sure it won't be an issue, but in a very quiet area others will hear it if they are nearby.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for writing your review about the Bose Ultra Open Earbuds.

      I am happy to hear that you love how they sound and how you can easily forget that you are wearing them thanks to their fit and lightweight.

      If you are experiencing difficulties to position them, please check this article:
      https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US

      If you need further help, you can always contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Rated 5 out of 5 stars

    Bose number 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love Bose i very happy recommendation for all people simple love Bose

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    unhappy with fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound value is not good and ear piece doesnt fit snug. Im always afraid im going to lose it. Im not very happy at all.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear you're unhappy with the audio and fit of your earbuds! The buds should fit securely thanks to the wrap-around design. Try our support team so we can help you get the most out of your earbuds: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Actively good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work with open awarness and great for active workouts!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Wouldn't suggest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wearing needs significant improvement, it wraps around the ear, but the sound is poor, I've adjusted it many different ways, its not good

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. We’re sorry to hear that the fit and sound quality of your Bose Ultra Open Earbuds haven’t met your expectations. We understand how important both comfort and audio performance are, especially with an open‑ear design.

      The Bose Ultra Open Earbuds are designed to wrap gently around the ear for a secure, lightweight fit while delivering immersive sound through Bose OpenAudio technology. This design allows you to stay aware of your surroundings while enjoying clear audio, all without placing pressure inside the ear canal.

      Because fit plays a major role in sound quality with open‑ear earbuds. To help address the low sound quality and fit concerns, please refer to the link below and try the recommended steps.

      https://bose.life/3NPeSmD
      https://bose.life/4kgR8nn

      Cedrick - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Excellent sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and features. The talking features are good as well.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Buy at your own wrisk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is not worth $299. The volume is low. It’s just not worth it. There’s no noise cancellation it’s just not worth $299 is not worth $99.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Reginald,

      I am sorry to hear that you are not happy with your Ultra Open Earbuds. Due to their unique open design, they do not have noise cancellation but still offer spatial audio.
      If you are looking for noise cancelling earbuds, I would suggest the QuietComfort Earbuds: https://bose.life/4mencJo

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not what I expected

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If they had been $100 they would have been okay but for $300 I did not like the experience the sound quality was not there they weren't that comfortable and on top of it if you had enough outdoor noise they were almost useless I'll stick to one ear bud in an ear instead

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not like the open feeling for it, I was wishing for more of an open feeling and also noise cancellation. but it just felt like I was listening to music with like normal headphones but still hear everything around me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your thoughts with us! The Bose Ultra Open-Ear Earbuds are designed to provide an open-ear listening experience without noise cancellation, so you can stay aware of your surroundings while enjoying your music. If you’re looking for earbuds with noise-cancelling features, we recommend checking out the Bose QuietComfort Ultra Earbuds (2nd Gen), which offer world-class noise cancellation and immersive audio for a more listening experience. Here’s the link where you can learn more: https://bose.life/3KL4r27

      If you’d like help choosing the right product for your needs, feel free to reach out using this link: https://bose.life/49SSe5s we’d love to assist you further! bose

  • Rated 5 out of 5 stars

    Good earbuds good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are really nice and the color is really nice.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very low. Microphone is not picking up my voice properly. Fit is excellent.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vinay, I am glad that you are enjoying the fit of the Ultra Open earbuds. For any difficulty during phone calls, I recommend that you view our suggested troubleshooting steps found on our product support website here: https://bose.life/431eULD. If you are finding poor sound quality on the earbuds, we also have suggestions on the website that can help: https://bose.life/3TDTl0t.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 5 out of 5 stars

    Absolutely Love my new bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have to worry about these ever falling out of my ears!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 1 out of 5 stars

    Bad sound quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for these beings Bose. I did not like the sound quality. I feel they could have made this much better. I do like the way it fits and does not move from my ear, But I had to return these because I do not compare to an Airpod.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Bose always delivers the best quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them as a gift for my husband and he loves them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This product has clarity and comfort. Bad Mic!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel this is mainly for joggers and people outdoors that need to pay attention to their surroundings. Not design to talk to people on the phone because it has the worst ever microphone quality like way below -3 star.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi.
      Thank you for your post. I am sorry you are experiencing an issue getting heard during calls. To help you with this, please follow the steps here https://bose.life/3ATowhy. If you require further assistance, get in touch with us at https://bose.life/3BgUIIU.
      Marvin - Customer Support bose

  • Rated 2 out of 5 stars

    Not worth the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would not recommended, i bought these as a gift for my brother and while testing them he turned some music on low and i could hear it sitting 5 feet away from him. I get these are better for your ears but you dont want others hearing your conversation or music

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your disappointment with the Ultra Open Earbuds, given that you can hear some of your brother's music. The Ultra Open Earbuds feature Bose's OpenAudio technology, which directs rich, deep audio into the customer's ear canal while minimizing sound spillage in other directions. In most environments and at most listening levels, people around the user won’t hear anything. In a very quiet environment, others may hear that something is playing, but they shouldn't be able to hear any detail unless they get up close. If you suspect your brother's earbuds might be spilling too much sound, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not a quality product like Bose normally gives

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not very good, especially when I talk to people. They hurt your ears after some time, when I take them off, my ears are red. I’m very disappointed in the quality. This is my first time being disappointed by the product Bose. Most all my stuff is Bose, so I know what I’m saying is true

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Danielle,

      I am sorry to hear that you are not fully happy with your Bose Ultra Open Earbuds.
      Please make sure to correctly wear the earbuds, in order to get the best experience for listening to music or answering phonecalls, as well as the best comfort. You can find out fit guide here: https://bose.life/4efpjYn

      If you have any questions, you can always contact our team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose