Customer Ratings & Reviews
- Model:
- 881046-0010
- SKU:
- 11991102
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
I need help!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 4th pair in 9 months and they still don't work, I've only been able to exchange them because I have a warranty this is the second time I've had to pay 66.00 for a two year warranty they have never worked unfortunately this time I have reached out to Bose to see if they can help me if not every 10 days I'll be exchanging them out My 1st purchase was 12/24 I was within my return policy so I returned them got busy and missed the return period so I was stuck with them or pay another 66.00 so I decided to wait hoping they may come out with a new generation of them then I would upgrade but after 8 mos with using them and no new generation insight I decided to pay the 2nd 66.00 to keep the warranty for another years hoping these would work but nope still sound muffled so l exchange them out for another new pair and they still don't work, so if Bose is not able to help me then Best Buy where I brought them from needs to figure something out or they will see me every 10 day returning these Bose ear buds if they dont work.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for your feedback! The Bose Ultra Open Earbuds offer a unique combination of innovative open-ear design, immersive audio, and all-day comfort. With their cuff-like fit, they allow you to stay aware of your surroundings while enjoying rich, private sound through our OpenAudio technology.
It’s quite rare for the same issue to persist across multiple brand-new replacements. In some cases, muffled sound can be caused by the audio source, such as the app being used or the connected device, rather than the earbuds themselves.
To help you further, here’s a helpful guide that walks through steps to troubleshoot low or muffled audio: http://bose.life/4mRCFOn
If you continue to experience issues, please don’t hesitate to reach out. We’re here to help and want to ensure you get the best experience possible. You can reach us through this link: http://bose.life/globalsupport
Jelyn - Bose Customer Support
Recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brilliant, love this product and came in perfect condition (new)
I would recommend this to a friendLoved the Style but made me feel dizzy and deaf :(
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would use them and afterwards or even during usung them i felt as though i was going deaf and i felt dizzy as if i was getting sick. Not sure why, but i would’ve absolutely kept them if they didnt make me feel off. Would not recommend if you have super good ears like myself. That frequency was way too much!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Danasiah, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you appreciated aspects of the product, though we’re sorry to learn they didn’t feel comfortable for you. The earbuds are designed to let you enjoy your music while staying aware of your surroundings, keeping your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.
At moderate listening volumes, they can deliver clear sound while helping reduce ear fatigue. We’d recommend adjusting the volume on your device to see if that improves comfort. Hope this helps!
Klariss – Bose Customer Support
Can be hard to hear it
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They super great for not being in your ear, if you like noise cancellation this product isn’t for you. I work on a tug so background noise can make it hard to hear while talking on the phone or listening to music. I have zero complaints for using around normal noise levels like shopping, or being around the house.
I would recommend this to a friendNot grateful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product had some manufacturing issues, so I sent it back.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi MohammdH, thank you for letting us know about your experience. We’re sorry to hear the product had manufacturing issues and that you had to return it. We’d be happy to review what went wrong and check the product for you, if you still need help in the future, feel free to reach out to us through this link; http://bose.life/globalsupport
Your feedback is important, and we’ll share it with our team to help improve quality control. If you’d like assistance with a replacement or exploring other options, please don’t hesitate to contact us. Thank you again for your support.
Jelyn - Bose Customer Support
Not a premium quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sorry. But Bose made a big mistake. I tried the set and found sound is moving between left and right devices without any reason. I can’t say this is a premium earbuds. Sorry BOSE
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, I'm sorry to hear you experienced issues with connection when using the Ultra Open Earbuds. I recommend following the troubleshooting steps outlined on this help page: https://bose.life/40yCpwc. If you still need assistance, please feel free to get in touch via https://bose.life/3ET4mCs.
Jeff - Bose Customer Support
Bose
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is good ,I like the service and product , thank you very much
I would recommend this to a friend- Pros mentioned:Fit
Ehhh….
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best music quality but not phone calls. Attaches to the ears very good.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hey Justin, thanks for appreciating the sound quality of the Bose Ultra Open Earbuds! We're glad to hear you're enjoying your experience, our goal is always to deliver quality that goes beyond expectations.
Be sure to check out our helpful support article at https://bose.life/47v0s2K which may further enhance your call experience. Hope it does the trick!
Klariss - Bose Customer Support
Nice but over priced
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is ok, but the person on the other end can’t hear you well. I would not recommend this product
No, I would not recommend this to a friendDon't Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $300 these earbuds should be above Apple Airpod quality. The audio did not blow me out of the water. The call quality is terrible! I attempted to return them but was told I was past the window which might not even have been true. I'm so upset that I let an employee who most likely could have cared less tell me this was a good option. Do your own research.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi TaraS, thank you for taking the time to share your feedback. We’re truly sorry to hear that your first experience with the Ultra Open Earbuds didn’t reflect the level of performance we’re known for. These earbuds are designed to deliver an open ear listening experience that combines rich, immersive sound with all day comfort, and we want you to enjoy them at their full potential.
We also understand how frustrating it can be to run into challenges with a retailer’s return window. While store policies can differ, we never want you to feel stuck with a product that isn’t meeting your needs.
To help you get the most out of your earbuds, here are two quick guides that can make a noticeable difference in both audio and call clarity:
Call Quality: https://bose.life/4rZicdq
Audio Quality: https://bose.life/4aW1wOl
These steps often resolve performance issues and help unlock the signature Bose sound the Ultra Open Earbuds are designed to deliver.
Thank you again for your honest feedback, it genuinely helps us continue improving and supporting customers like you.
Daisy - Bose Customer Support
- Cons mentioned:Volume
Survey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume needs to be more higher or can’t hear without pushing it into the ear lobe.
I would recommend this to a friendBrand response from Bose Support
Posted .Hello Lydia, Thank you for your review!
I am sorry to hear that these haven't quite met your expectations, to make sure you are getting the best sound possible, I would recommend viewing this brief guide on how to make sure you are wearing them correctly, as this can have a big impact on the sound quality and volume.
https://bose.life/3PWkXf0
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
bad phone call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the microphone quality for any kind of calls just isn’t there. the other person cannot hear you, and there’s no real fix.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m sorry to hear that you’ve been having difficulty with the microphone quality during calls. To better support you, we have a handy guide that may help to improve the microphone performance of your earbuds. You can access the guide through this link: https://bose.life/49NYZ8u
We hope this will enhance your calling experience and help you get the best out of your Bose product!
Rein - Bose Customer Support
- Pros mentioned:Fit
Bose new Earbuds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily fits on the ear but voice quality was average. Not worth $300.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad you like the Ultra Open Earbuds' fit! On voice calls, you won't get quite the same quality as when you listen to music, due to the different Bluetooth profile (HSP/HFP). I hope this is useful! Regards, Fiona M. - Bose Customer Support
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase I could have made. I love these for when I’m at work or even just a run. I can still hear what’s going on what’s around me and still enjoy some good music.
I would recommend this to a friendBose Ultra
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought a pair for my wife. she loves them too. work great
I would recommend this to a friendSurely disappointed!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These do not live up to expectations! Sound has very minimal bass to them. On phone calls the individuals that I was speaking to could not hear me at all.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi AntoineB, thank you for sharing your thoughts. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly enhance call quality. If the microphones are blocked, it may result in poor sound for the person on the other end of the call. To ensure the best performance, please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on your ears.
You can find more detailed guidance in this helpful link: https://bose.life/3YvjYXe
Additionally, the bass can be adjusted through the Bose app. If you’d like assistance with that, here’s another helpful guide for you: https://bose.life/3LiaueX
Jelyn - Bose Customer Support
Returned for two reasons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like them and keep them but returned it. My two cents. 1) It was not great for wearing longer times. Pain in the ear lopes. 2) Sound was audible to the persons nearby as a disturbing annoyance. I have the Bose frames that I use regularly, the sound from that was not nuisance to people around me.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Sadish,
I am sorry to hear that you have decided to return your Bose Ultra Open Earbuds because they were not comfortable enough for you and had sound leakage.
To have the best experience and comfort, we recommend checking this article to understand how to wear and adjust these buds: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US
For any questions, please don't hesitate to contact our team: https://bose.life/contact
Best regards,
Lau - Customer Support
Bose
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The innovation of how to hold os wonderful Surely next generation will have better ambient cancel mic
I would recommend this to a friendTop comfort
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are not very loud in a loud environment but in quieter settings I absolutely love them. The call quality is lacking a little
I would recommend this to a friendGreat set and comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The volume is good and bakanced and its good for people who wan5 to avoid having tenatious when they are 30
I would recommend this to a friend