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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2169 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 2,169 reviews
  • Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have those ones I like it the way to wear you can run and do all things you want and fill great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job Best Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. Great price. Easy online purchase and home delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They stay in place

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves them. Bought as a gift. Most other buds fall off, these don't no matter what we're doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Didn't feel right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and individual stated he didn't like how they felt. I returned them with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great for the price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great for music. But phone calls this is the wrong product Can’t hear people on de other side properly And they can’t hear you neither

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      I'm glad that you find the sound great. I'd recommend checking that your phone is set to use the earbuds microphones, and that the earbuds are positioned correctly: https://bose.life/4i3JXMY
      Please do reach out as well should you need help, as we'd love to have you get the most from the earbuds: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Went back to the new beats

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible earbuds. I was so sold on these. Can’t hear nothing

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Everything I expected from BOSE!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fantastic audio qualitly, neither sound or exterior sound overwhelms each other. After the first 2 mn you forget u even had them on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best on the market, i will never buy other brands again .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is amazing, still have them and the sound doesn’t lose, use them all shift and stays alive

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Can be much better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for open earbuds but not for phone call

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    bose airbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice!!!!……………………………………………………………………………………,,,,,,,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best decision ever made. I absolutely love them!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the fit on my ears not for me I end up buy something else

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Dwayne, thank you for sharing your experience. We understand that fit can be very personal, and we’re sorry to hear that the Ultra Open Earbuds didn’t feel like the right match at first. If you’re open to it, we recommend trying these easy tips on how to wear them properly to help improve comfort and fit:

      https://bose.life/3NSqup4

      We appreciate your feedback and hope this helps you get the most out of your earbuds.

      Daisy - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Awesome stereo sound, some connectivity issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Immersive stereo is great. I continue to have connectivity issues with my iphone and people on the other end of the calls complain about roaring and excessive background noise. If needing for streaming rhen best buy, not great for calls.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am glad to hear that you enjoy the immersive audio offered by your Ultra Open Earbuds, but sorry you are having connectivity and issue during calls.

      If the issue is still occurring, please try to reset your earbuds, following these steps:
      https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001c0obAAA&language=en_US

      If you need further assistance, please don't hesitate to contact our team: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is great, nice and clear sound and very comfortable.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these and would give these 5 stars for fit and comfort but the left one sounds like the speaker is busted. I exchanged the first set and the 2nd pair is the same way.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Susan,

      Is is wonderful to see that you love the fit and comfort of the earbuds. I'd recommend double checking the position of the earbuds on your ear to ensure the best audio quality, along with the other steps here: https://bose.life/3XHComM
      Please do reach out to us for support though, as we'd love to help: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love the fit

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality and no ear fatigue. These ear buds deliver as promised

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound, bad - I mean very BAD call quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get ONE star for a good sound quality. Just one! If you are thinking about buying open earbuds with good sound quality, these will do the job... but this is where it stops! If you are planning to make calls or be in calls, answer calls, or anything that's relating to phone calls - this are horrendous. Doubly bad when you're out exercising. People on the other end can't hear you, the call volume is VERY low... long story short, ONLY get these if you plan on making ZERO calls. There are many more open earbuds on the market that do both great sound and great call quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're thrilled to hear that you love the sound quality of the Bose Ultra Open Earbuds.

      Sorry to hear that the phone call quality doesn’t meet your expectations. Your input is valuable, and we truly appreciate you taking the time to let us know. To help with call quality, check our support article at https://bose.life/47GoHep which will address your concern. Hope it helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound qualities is amazing. Set up with iPhone was super easy app is a great asset.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth IT!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this a little over a year and microphone does not work. Have had connectivity problems the entire time

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your experience with the Bose Ultra Open Earbuds. We know how important reliable microphone and connectivity performance is for calls and everyday use, and we’re here to help ensure you get the best possible experience.

      Our online support guide includes tips to optimize microphone performance, such as ensuring a proper fit, keeping the microphone openings clear, and making sure your device is up to date. You can find step‑by‑step instructions in the guide here: https://bose.life/4bqSqs7

      We hope these tips help enhance the microphone quality so you can continue enjoying your Bose Ultra Open Earbuds with the performance they’re designed to deliver.

      Rein - Bose Customer Support bose