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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2170 reviews

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  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,170 reviews
  • Rated 5 out of 5 stars

    Awesone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No regrets, one of the best purchases I've ever made.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre cool but i dont think theyre worth the price...

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but over priced

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, but the person on the other end can’t hear you well. I would not recommend this product

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connectivity issues. Do not buy. ………………………………………..

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Lilyj, thank you for sharing your feedback with us. Bluetooth disconnections can happen for a variety of reasons, such as moving too far from the paired device (Bluetooth typically works within about 30 feet), interference from nearby devices like Wi‑Fi routers or microwaves, outdated drivers or firmware, or even power‑saving settings that limit performance. Pairing with multiple devices at once or rare hardware faults can also cause repeated drops. Environmental factors, such as crowded areas with many wireless signals, and mismatched Bluetooth versions may further contribute to connection issues.

      To improve stability, we recommend keeping devices close, updating firmware and software, disabling battery saver mode, disconnecting unused pairings, and restarting both devices to clear temporary glitches. To help resolve this issue, you can check out this helpful link: https://bose.life/4mIlb8N

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish they can make it a little bit longer. That way they can be more on your ear so you can hear the music. Honestly, I was expecting more.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi DianaR, thank you for sharing your feedback with us. We’re sorry to hear that the fit of the earbuds hasn’t met your expectations. We understand how important comfort and proper positioning are for enjoying music, and we appreciate your suggestion about making them a little longer to sit more securely on the ear.

      The Bose Ultra Open Earbuds were designed with a flexible bridge to fit most ear sizes and to allow people to enjoy music while staying aware of their surroundings. We’re sorry if they feel too small for your ears. Your input is valuable and will be shared with our product team as we continue to improve future designs.

      For more assistance, please feel free to reach out to us here: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bosé ultra quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them, my eras don't hurt beside with AirPods

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good but not good when you had a call people can’t hear you well. But good for listening music. I loved it because was outside your ears but unfortunately I had to return

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Norma,

      I am glad to hear that you loved the design and audio experience of the Ultra Open earbuds, but sorry you decided to return them due to issue during calls. To get the best experience, please check our fit guide: https://bose.life/4dFT2cl

      Best regards, Lau - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Can be hard to hear it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They super great for not being in your ear, if you like noise cancellation this product isn’t for you. I work on a tug so background noise can make it hard to hear while talking on the phone or listening to music. I have zero complaints for using around normal noise levels like shopping, or being around the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My husband love them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my husband's birthday, and he love them!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Earbuds

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, I been using them for a long time and I can recommend them for people that likes to hear their background while also listening to music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifes gift

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these almost never takes them off. She was a littlenupset about noise canceling but if actually does a good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good ,I like the service and product , thank you very much

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Survey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume needs to be more higher or can’t hear without pushing it into the ear lobe.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lydia, Thank you for your review!
      I am sorry to hear that these haven't quite met your expectations, to make sure you are getting the best sound possible, I would recommend viewing this brief guide on how to make sure you are wearing them correctly, as this can have a big impact on the sound quality and volume.
      https://bose.life/3PWkXf0

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Cool concept but lacks in many areas

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could be an amazing product but definitely for specific users. Calls are so quiet and sound quality just isnt there for me. If you like this form factor i do recommend it. However, for my personal uses i was not impressed.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re glad to hear you see potential in the product’s design, though we’re sorry the calls are so quiet and sound quality are affected. To resolve this concern you have with the Ultra Open Earbuds here is a helpful guide:

      https://bose.life/453lLqb

      We truly appreciate you giving Bose a try and sharing your perspective, it helps us continue refining our products to better serve a wide range of users. We hope you’ll consider Bose again in the future, and we remain committed to delivering both quality and performance.

      Gem - Bose Customer Service bose

  • Rated 3 out of 5 stars

    Too short of connection to the inner ear.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The length of the ear pod to the under ear is too short. So I really could not get the sound I wanted into my ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with the Bose Ultra Open Earbuds. The unique open-ear design is intended to balance comfort and situational awareness, making them ideal for active lifestyles. However, we understand that earbud length and positioning can affect how sound is delivered, especially for users with different ear shapes.
      The earbuds are designed in a standard size meant to fit most ears comfortably, but individual fit can vary.

      Jelyn - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not a premium quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry. But Bose made a big mistake. I tried the set and found sound is moving between left and right devices without any reason. I can’t say this is a premium earbuds. Sorry BOSE

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm sorry to hear you experienced issues with connection when using the Ultra Open Earbuds. I recommend following the troubleshooting steps outlined on this help page: https://bose.life/40yCpwc. If you still need assistance, please feel free to get in touch via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose new Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily fits on the ear but voice quality was average. Not worth $300.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the Ultra Open Earbuds' fit! On voice calls, you won't get quite the same quality as when you listen to music, due to the different Bluetooth profile (HSP/HFP). I hope this is useful! Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Returned for two reasons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like them and keep them but returned it. My two cents. 1) It was not great for wearing longer times. Pain in the ear lopes. 2) Sound was audible to the persons nearby as a disturbing annoyance. I have the Bose frames that I use regularly, the sound from that was not nuisance to people around me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    GRRRRRRREAT CHOICE!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GRRRRRRRRRRREAT CHOICE !!!!!!!!!!!!!!!!! Is a good buds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant, love this product and came in perfect condition (new)

    I would recommend this to a friend