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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2170 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,170 reviews
  • Rated 5 out of 5 stars

    You will not regret this!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Amazing grip in the ears. No more issues with fallen earplugs…. Best ever!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loved the Style but made me feel dizzy and deaf :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would use them and afterwards or even during usung them i felt as though i was going deaf and i felt dizzy as if i was getting sick. Not sure why, but i would’ve absolutely kept them if they didnt make me feel off. Would not recommend if you have super good ears like myself. That frequency was way too much!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Danasiah, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you appreciated aspects of the product, though we’re sorry to learn they didn’t feel comfortable for you. The earbuds are designed to let you enjoy your music while staying aware of your surroundings, keeping your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.

      At moderate listening volumes, they can deliver clear sound while helping reduce ear fatigue. We’d recommend adjusting the volume on your device to see if that improves comfort. Hope this helps!

      Klariss – Bose Customer Support bose

  • Rated 2 out of 5 stars

    Surely disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not live up to expectations! Sound has very minimal bass to them. On phone calls the individuals that I was speaking to could not hear me at all.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi AntoineB, thank you for sharing your thoughts. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly enhance call quality. If the microphones are blocked, it may result in poor sound for the person on the other end of the call. To ensure the best performance, please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on your ears.

      You can find more detailed guidance in this helpful link: https://bose.life/3YvjYXe

      Additionally, the bass can be adjusted through the Bose app. If you’d like assistance with that, here’s another helpful guide for you: https://bose.life/3LiaueX

      Jelyn - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Sound quality errors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a week into wearing them and they were “flickering” in and out with the sound. They fit pretty comfy for my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback on the Ultra Open Earbuds. We’re glad to hear that they feel comfortable on your ears and that you’re enjoying the fit. We appreciate you letting us know about the sound flickering you’ve experienced, and we’d love the opportunity to look into this further to help ensure your earbuds perform at their best.

      Please connect with us so we can look into this for you. Visit: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds, I would recommend these to a friend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yass

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Haven’t had any issues, always using them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    bad phone call quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the microphone quality for any kind of calls just isn’t there. the other person cannot hear you, and there’s no real fix.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m sorry to hear that you’ve been having difficulty with the microphone quality during calls. To better support you, we have a handy guide that may help to improve the microphone performance of your earbuds. You can access the guide through this link: https://bose.life/49NYZ8u

      We hope this will enhance your calling experience and help you get the best out of your Bose product!

      Rein - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not grateful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product had some manufacturing issues, so I sent it back.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi MohammdH, thank you for letting us know about your experience. We’re sorry to hear the product had manufacturing issues and that you had to return it. We’d be happy to review what went wrong and check the product for you, if you still need help in the future, feel free to reach out to us through this link; http://bose.life/globalsupport

      Your feedback is important, and we’ll share it with our team to help improve quality control. If you’d like assistance with a replacement or exploring other options, please don’t hesitate to contact us. Thank you again for your support.

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like these headphones. They are perfect for casual use.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Dissapointing considering they're a Bose brand.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music is good but phone conversations are horrible!!! Buds do not keep a charge as long as stated. I can have the left bud at 50% and the right at 10% about tondie. Both are charged/recharged and worn together. I have other Bose products and have been very happy with them with no issues. Very dissapointed and feel ripped off with these buds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Mike, we are sorry to hear these aren't meeting your expectations, if your earbuds aren't keeping a charge we would suggest reaching out to your local support so we can assist you with this further.
      please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good but not right for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not fit my ear well at all. Also they are not very loud. Just not right for me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Cool but meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh they are nifty but the call quality was so bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're glad to hear that you're enjoying our Bose Ultra Open Earbuds. They offer a brilliant combination of innovative open-ear design, exceptional audio quality, and all-day comfort.

      If you're experiencing microphone issues, adjusting the earbuds' position can often help. Here's a troubleshooting guide that may assist you: http://bose.life/4pCR2st

      Nj - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not my first choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite Bose purchase. I had high hopes for these to use at work, but driving in my pickup on bumpy dirt roads proves to be too loud and I can't hear my calls well. Seems like music can get plenty loud so not sure where the issue lies with voice calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience! Bose Ultra Open Earbuds feature a brilliant combination of innovative open-ear design, incredible audio, and all-day comfort. With a cuff-like fit, Ultra Open Earbuds leave your ears open to hear the world around you while Open Audio technology delivers rich, private sound.

      If you're experiencing issues during phone calls, try the following steps to help resolve the problem:https:http://bose.life/4mJkzhz

      Nj - Bose Customer Support bose

  • Rated 5 out of 5 stars

    I love that

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it thinking I would have to return it but it is a wonderful device that transports you to another world, META really did an incredible job with better functions than the Apple vision pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another great Bose product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t think of anything wrong with them. I really like how after hours of using them you forgot that you’re Wearing them. Probably calls are not the best, but I can live with it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor hearing quality when using for talking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality when taking calls. Okay sound quality with music. Had to turn it up to full volume. Can’t use it with one by itself like AirPods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Schawayna, thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality for music, and we’re sorry about the issues you’ve experienced with call quality and single-earbud use with your Ultra Open Earbud. Just to clarify, you can use one earbud at a time, because each earbud is designed to work independently, so you can listen to audio or take calls with just one if you prefer.

      For help improving call quality, please check out this quick guide: https://bose.life/4oSXU4r. We appreciate your input, it helps us improve and serve you better.

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Ear Buds or Ear Ring

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best of Both World Stay focused on what you are doing with external awareness Top Class made add on like a ring and fashion on ear

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good over all

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish the volume controls features were designed better.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Awful microphone and horribly overpriced

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    microphone quality is terrible. Most of the time it sounds like you are in a cave. Also, Bose has a 90 day return policy, Best Buy is 15 days (and bose will not honor 3rd party purchase.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi StevenK, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. You can check out this helpful guide for more information on how to wear them properly: https://bose.life/3R81GdV

      Regarding returns, Bose offers a 90‑day return policy for purchases made directly through Bose. For items purchased through third‑party retailers such as Best Buy, their return policy applies, in this case, 15 days. Unfortunately, Bose is unable to override or extend third‑party policies, so we encourage you to work directly with the retailer where the purchase was made.

      We appreciate your input and hope this helps improve your experience.

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a friend because I loved mine so much! He loved them too!!

    I would recommend this to a friend