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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2246 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfort, and secure fit, often highlighting its open-ear design, lightweight build, and impressive battery life. They also appreciate its ease of syncing. However, some users reported challenges with connectivity and low volume, and a few felt the product was overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 2,246 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Cute & Comfy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds, with an inner ear piercing I find these don’t irritate my ear after wearing them for long periods of times. Bonus on the baby blue color, love.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love these !

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For someone who likes to be aware and nosey these are perfect. I love that I can listen to what I want but I’m still able to hear things around me. These are also very comfortable on the ears. If your looking for noise cancellation these won’t due for you.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about them. Fit, sound, style I use them all the time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It’s okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was bulky and weird. The best feature was the clear sound. I would recommend this product for those who’s not into noise cancellation.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sweet Change of Pace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome different type of wireless headphone. i wear them at least 12 hours a day for about 2 months now

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the quality of sound that this has! Would definitely recommend or gift it to someone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose earphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable to wear does not hurt your ears and good quality

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great pods.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Do not fall off at all while using them at the gym.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, and sound. You almost forget you have them on.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my husband and he loves them! He uses them every day and he says they have amazing sound quality!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Takes some getting used to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a big fan of bose. Had them for years but these take some time to get used to. Sound is great but comfort is so so. I cant wear them for long periods of time. I bought these because of my hearing issues. Thought it was a great concept and love how yoy can still hear everything around you. I am sure they will be improved them with time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there, thank you for sharing your feedback on the Bose Ultra Open Earbuds. With their combination of skin-safe materials, a fully open design, long battery life, and unparalleled comfort means you can leave the earbuds on all day. Sorry to hear that hasn't been your experience. Be sure to check out our helpful support article at https://bose.life/4ryN195 which includes tips to improve your wearing and listening experience.

      Klariss - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Failure to Charge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 31 Dec 2024 (unable to return it 60 days later). Charging issues within 30 days. The left earbud will not charge despite multiple troubleshooting recommendations from Best Buy, Bose, and the online forum. The electric prongs that charge the earbuds are small and frail and often get stuck in the down positions, resulting in no charging or mechanical issues that cannot be fixed. Opinion/Recommendation: DO NOT BUY. The original purchase price was 323, but now it's 229. This means inventory is too high, and realtors are adjusting due to poor performance sales and word-of-mouth opinions that aren't captured elsewhere. I bought Bose because I am a long-time customer. ( 2 x Bose mini sound link, sound bar, and earbuds). I'm moving on to Beats 2 based on online reviews. I didn't expect this issue within 30 days of owning the product, as this issue should have been resolved in testing/design.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear about your charging issues with the Ultra Open Earbuds.
      What you are describing seems like a fault with the charging case and not the earbuds, and replacement charging case are available.
      We invite you to contact our support team, so we can look into this and assist you further: https://bose.life/3rykPZR Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great audio

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality with noise canceling when listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    EXCELLENT product. Wonderful sound, as expected from Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Comfy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound it’s good, like music. But not when you are talking with some one, terrible on that.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality for music. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      You can check out this helpful link for more information: https://bose.life/4qGpAcY

      Jelyn - Bose Customer Support bose

  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Great but pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, only thing is I feel it’s too expensive for $300. If it’s going to $300 it has to have what the other competition has such as wireless charging, multipoint etc.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very reliable, easy to used, hold very comfortable on your ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 3 out of 5 stars

    Depends

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] You can still carry on a conversation with someone near you while still listening to music. The quality is amazing. However, if you’re looking for an immersive sound, these are not the headphones you want. Realistically, it sounds like a speaker surrounding you while you can still hear everything else. if that is what you want, you would definitely enjoy them. Ultimately I returned these as i couldnt justify the cost over buying a portable speaker.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you weren't happy with your Ultra Open Earbuds, though you did like their sound and open-ear design! For immersive audio, I'd recommend one of our other in-ear solutions, namely the QuietComfort Ultra Earbuds. These buds sit directly in the ear canal, and the Immersive Audio settings will make your music feel like it's coming from outside the earbuds! Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these are perfect if you want non noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great sound and comfortable

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. They have great sound and very comfortable.

    I would recommend this to a friend