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Customer reviews

Rating 4.2 out of 5 stars with 2149 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 2,149 reviews
  • Rated 4 out of 5 stars

    Didn't feel right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift and individual stated he didn't like how they felt. I returned them with no problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have another pair of bose earbuds And I think these ones are a lot better. They fit near ear, totally different. You can't even tell that you have them on

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose breaking boundaries again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! They’re quickly becoming my go to ear buds. Comfortable on your ear without others hearing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the best ear buds ever purchased. One of the things I liked was the fact that I had no issues with the product staying in my ear without falling off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Boss

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I still have those ones I like it the way to wear you can run and do all things you want and fill great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sounding, but need work on phone audio.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I initially and still love the sound of these earbuds. My only problem is that the phone call audio is very poor. i was not able to hear the person I was talking to very well when using these. I have tried using these in both audio modes, but the results are the same.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      HI Rollin,

      It's great to see that you love the sound quality of the earbuds. I am surprised you've had trouble with phone calls, and I would recommend trying them with another phone to see if the same happens. I'd also suggest trying the steps here https://bose.life/3T7dNW2 that can help with the earbuds.

      We'd also love to help and would ask you reach out https://bose.life/contact to us for help.

      Nic - Bose Customer support bose

  • Rated 5 out of 5 stars

    My favorite headphones I own!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these in February and I’ve used them every single work day since I’ve got them and I am OBSESSED. If you work where you are allowed headphones and still need to be able to communicate these are the best pick. Transparency modes don’t really work with me and it almost amplifies the sound around you. These allow you to listen to your music and still converse so easily. Not the best call quality but that is not why I bought them. If I’m not wearing silencing headphones, these are in my ear! Also bought the lilac case for it and I recommend that as well! :)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great for the price

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great for music. But phone calls this is the wrong product Can’t hear people on de other side properly And they can’t hear you neither

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey,

      I'm glad that you find the sound great. I'd recommend checking that your phone is set to use the earbuds microphones, and that the earbuds are positioned correctly: https://bose.life/4i3JXMY
      Please do reach out as well should you need help, as we'd love to have you get the most from the earbuds: https://bose.life/contact

      Nic - Bose Customer Support bose

  • Rated 5 out of 5 stars

    They stay in place

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She loves them. Bought as a gift. Most other buds fall off, these don't no matter what we're doing.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound fit very well connects fast to any of my products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great better than expected for the price it makes sense

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Music

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good, they have very good volume, I like them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Everything I expected from BOSE!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Fantastic audio qualitly, neither sound or exterior sound overwhelms each other. After the first 2 mn you forget u even had them on.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wished bass was better

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the bass was better, i would have loved these...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JayH, thank you for sharing your feedback with us. The Bose Ultra Open Earbuds have less bass due to their open‑ear design, which does not seal the ear canal. This design prioritizes comfort and situational awareness, so the sound signature is lighter in low frequencies compared to traditional in‑ear or over‑ear headphones. If you’d like more bass, you can adjust the EQ settings through the Bose app. Here’s a helpful guide you can use: https://bose.life/3NMb71B

      Hope this helps!

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Good sound, bad - I mean very BAD call quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You get ONE star for a good sound quality. Just one! If you are thinking about buying open earbuds with good sound quality, these will do the job... but this is where it stops! If you are planning to make calls or be in calls, answer calls, or anything that's relating to phone calls - this are horrendous. Doubly bad when you're out exercising. People on the other end can't hear you, the call volume is VERY low... long story short, ONLY get these if you plan on making ZERO calls. There are many more open earbuds on the market that do both great sound and great call quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're thrilled to hear that you love the sound quality of the Bose Ultra Open Earbuds.

      Sorry to hear that the phone call quality doesn’t meet your expectations. Your input is valuable, and we truly appreciate you taking the time to let us know. To help with call quality, check our support article at https://bose.life/47GoHep which will address your concern. Hope it helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality is amazing, still have them and the sound doesn’t lose, use them all shift and stays alive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly best investment! The open ear concept is very good and doesnt cause ear fatigue.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is great, nice and clear sound and very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Can be much better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound for open earbuds but not for phone call

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good earbuds

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these and would give these 5 stars for fit and comfort but the left one sounds like the speaker is busted. I exchanged the first set and the 2nd pair is the same way.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Susan,

      Is is wonderful to see that you love the fit and comfort of the earbuds. I'd recommend double checking the position of the earbuds on your ear to ensure the best audio quality, along with the other steps here: https://bose.life/3XHComM
      Please do reach out to us for support though, as we'd love to help: https://bose.life/contact

      Nic - Bose Customer Support bose