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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2250 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers commend the product's excellent sound quality, comfort, and secure fit, often highlighting its open-ear design, lightweight build, and impressive battery life. They also appreciate its ease of syncing. However, some users reported challenges with connectivity and low volume, and a few felt the product was overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,250 reviews
  • Rated 3 out of 5 stars

    Cool but meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh they are nifty but the call quality was so bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're glad to hear that you're enjoying our Bose Ultra Open Earbuds. They offer a brilliant combination of innovative open-ear design, exceptional audio quality, and all-day comfort.

      If you're experiencing microphone issues, adjusting the earbuds' position can often help. Here's a troubleshooting guide that may assist you: http://bose.life/4pCR2st

      Nj - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not my first choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite Bose purchase. I had high hopes for these to use at work, but driving in my pickup on bumpy dirt roads proves to be too loud and I can't hear my calls well. Seems like music can get plenty loud so not sure where the issue lies with voice calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience! Bose Ultra Open Earbuds feature a brilliant combination of innovative open-ear design, incredible audio, and all-day comfort. With a cuff-like fit, Ultra Open Earbuds leave your ears open to hear the world around you while Open Audio technology delivers rich, private sound.

      If you're experiencing issues during phone calls, try the following steps to help resolve the problem:https:http://bose.life/4mJkzhz

      Nj - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear. The problem is the sound. Its very low, very hard to hear anything. And when on a call, nobody can hear you! I love Bose products, bit this one is a big miss!!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the comfort of the Ultra Open Earbuds, Jayson, but I'm sorry to hear you're disappointed by your sound experience! Hearing your music, and getting people to hear you on a call, should not be an issue, so please contact our support team for assistance. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Open ear headphones are amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style on these! I have always struggled with having earpieces in my ear and these help me still enjoy wearing headphones but not closing off my ears.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    useless earbids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would giveno stars if possible these worked great for the first couple of months bit now no one can hear me on phone calls and considering this is most of what I need and use them for they are completely useless and a great waste of money now I will have to fork out more money for another pair of earbuds that actually work

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi SamuelA, thank you for sharing your feedback. The Bose Ultra Open Earbuds are equipped with two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the person on the other end of the call. Please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      We’re sorry to hear you’re experiencing microphone issues, and we’d be happy to help you resolve this. You can check out this helpful link for more information: https://bose.life/3N7ubHl

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone! They are great when you are on the move

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    With helping me immediately get the earbuds I need

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thorough and expert help! With helping me immediately get the earbuds I need

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Sound quality errors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a week into wearing them and they were “flickering” in and out with the sound. They fit pretty comfy for my ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback on the Ultra Open Earbuds. We’re glad to hear that they feel comfortable on your ears and that you’re enjoying the fit. We appreciate you letting us know about the sound flickering you’ve experienced, and we’d love the opportunity to look into this further to help ensure your earbuds perform at their best.

      Please connect with us so we can look into this for you. Visit: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose

  • Rated 2 out of 5 stars

    Surely disappointed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These do not live up to expectations! Sound has very minimal bass to them. On phone calls the individuals that I was speaking to could not hear me at all.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi AntoineB, thank you for sharing your thoughts. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly enhance call quality. If the microphones are blocked, it may result in poor sound for the person on the other end of the call. To ensure the best performance, please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on your ears.

      You can find more detailed guidance in this helpful link: https://bose.life/3YvjYXe

      Additionally, the bass can be adjusted through the Bose app. If you’d like assistance with that, here’s another helpful guide for you: https://bose.life/3LiaueX

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Needed this type

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these and I would like them in a brighter color

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor hearing quality when using for talking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality when taking calls. Okay sound quality with music. Had to turn it up to full volume. Can’t use it with one by itself like AirPods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Schawayna, thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality for music, and we’re sorry about the issues you’ve experienced with call quality and single-earbud use with your Ultra Open Earbud. Just to clarify, you can use one earbud at a time, because each earbud is designed to work independently, so you can listen to audio or take calls with just one if you prefer.

      For help improving call quality, please check out this quick guide: https://bose.life/4oSXU4r. We appreciate your input, it helps us improve and serve you better.

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for high movement activities. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I lovet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear phones I don’t use something like that before

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don't Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $300 these earbuds should be above Apple Airpod quality. The audio did not blow me out of the water. The call quality is terrible! I attempted to return them but was told I was past the window which might not even have been true. I'm so upset that I let an employee who most likely could have cared less tell me this was a good option. Do your own research.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi TaraS, thank you for taking the time to share your feedback. We’re truly sorry to hear that your first experience with the Ultra Open Earbuds didn’t reflect the level of performance we’re known for. These earbuds are designed to deliver an open ear listening experience that combines rich, immersive sound with all day comfort, and we want you to enjoy them at their full potential.

      We also understand how frustrating it can be to run into challenges with a retailer’s return window. While store policies can differ, we never want you to feel stuck with a product that isn’t meeting your needs.

      To help you get the most out of your earbuds, here are two quick guides that can make a noticeable difference in both audio and call clarity:

      Call Quality: https://bose.life/4rZicdq
      Audio Quality: https://bose.life/4aW1wOl

      These steps often resolve performance issues and help unlock the signature Bose sound the Ultra Open Earbuds are designed to deliver.

      Thank you again for your honest feedback, it genuinely helps us continue improving and supporting customers like you.

      Daisy - Bose Customer Support bose

  • Rated 2 out of 5 stars

    bad phone call quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the microphone quality for any kind of calls just isn’t there. the other person cannot hear you, and there’s no real fix.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m sorry to hear that you’ve been having difficulty with the microphone quality during calls. To better support you, we have a handy guide that may help to improve the microphone performance of your earbuds. You can access the guide through this link: https://bose.life/49NYZ8u

      We hope this will enhance your calling experience and help you get the best out of your Bose product!

      Rein - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome and really feel de change, i have other brand and is super different feel. Recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Bose Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Such great volume and allows me to hear outside noise at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you talk with other people they can hear you and they hear all the background noise. They are comfortable that’s about it.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Debra,

      I'm happy to see that you love the comfort of the earbuds. For calls, please make sure the earbuds are correctly positioned (https://bose.life/4a1X6T0) to make sure your voice is clearly picked up. I'd also ask you to contact us https://bose.life/contact if required.

      Nic - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Loved the Style but made me feel dizzy and deaf :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would use them and afterwards or even during usung them i felt as though i was going deaf and i felt dizzy as if i was getting sick. Not sure why, but i would’ve absolutely kept them if they didnt make me feel off. Would not recommend if you have super good ears like myself. That frequency was way too much!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Danasiah, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you appreciated aspects of the product, though we’re sorry to learn they didn’t feel comfortable for you. The earbuds are designed to let you enjoy your music while staying aware of your surroundings, keeping your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.

      At moderate listening volumes, they can deliver clear sound while helping reduce ear fatigue. We’d recommend adjusting the volume on your device to see if that improves comfort. Hope this helps!

      Klariss – Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    I expected more

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially they sounded great. The second time i used them they would go in an out of phase making it sound like i was in a tunnel. I’lm stick with my quiet comfort ultra headphones instead.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Maeser, I am sorry to hear the audio of your Bose ultra Open earbuds haven't met your expectations.
      If the audio is cutting in and out while being used, resyncing the earbuds may help with this, you can find the steps for this here https://bose.life/3T7dNW2
      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose