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Customer reviews

Rating 4.2 out of 5 stars with 2296 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 100 Showing 1,981-2,000 of 2,295 reviews
  • Rated 5 out of 5 stars

    Insane!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely incredible set of earbuds. Definitely pricy, but there truly one of a kind.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    useless earbids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would giveno stars if possible these worked great for the first couple of months bit now no one can hear me on phone calls and considering this is most of what I need and use them for they are completely useless and a great waste of money now I will have to fork out more money for another pair of earbuds that actually work

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi SamuelA, thank you for sharing your feedback. The Bose Ultra Open Earbuds are equipped with two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the person on the other end of the call. Please make sure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      We’re sorry to hear you’re experiencing microphone issues, and we’d be happy to help you resolve this. You can check out this helpful link for more information: https://bose.life/3N7ubHl

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose ultra open earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I wear hearing aids so having the ability to have both the earphones on and my hearing aids in isna thrill!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best earbuds!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my daughter because mine were so amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. I use it everyday. It's the Best of both worlds!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wanted to love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to love these ear buds but they just didn’t do it for me. You can hear everything else going on when you have them on. May work well for others.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Mari, I'm sorry to hear you weren't happy with you Ultra Open Earbuds. Please note that these earbuds don't feature noise cancelling technology. If you'd prefer a noise-cancelling option, we have several in-ear and over-the-ear products to choose from. I hope this helps! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality small size, the price is correct for the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is very happy with this product if my wife is happy I’m happy the best for my wife thank goodness she likes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose open earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds work great especially when I am at the gym.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose - Earbuds - Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need someone to check the setting because the left one works sometimes and the right one does not work at all. I have been Store twice short Staff ...... help is not available. I will try the Store one more time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear that your left Ultra Open Earbud isn't always working, and that the right earbud doesn't seem to work at all. If rebooting your smartphone doesn't help stabilise the connection, then reach out to us via the following link and we'll take a look: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Move along

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call quality is absolute trash. After 3 weeks of trying to make them work, it was too late to return them. Everything else is okay but the call quality appears to be something a senior manager decided to ignore to push the product out. No way and engineer let this slide without being overridden. Price point vs comp at this quality level is not okay.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Wilbur,

      I am sorry to hear that you are not happy with your Ultra Open Earbuds during phone calls. To make sure you are getting the best comfort and audio experience during those calls, please check our fit guide to understand how to correctly wear the earbuds, without blocking the different microphones: https://bose.life/4dFT2cl

      For further assistance, you can always contact our team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    bad phone call quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the microphone quality for any kind of calls just isn’t there. the other person cannot hear you, and there’s no real fix.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your experience with the Bose Ultra Open Earbuds. I’m sorry to hear that you’ve been having difficulty with the microphone quality during calls. To better support you, we have a handy guide that may help to improve the microphone performance of your earbuds. You can access the guide through this link: https://bose.life/49NYZ8u

      We hope this will enhance your calling experience and help you get the best out of your Bose product!

      Rein - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Don't Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $300 these earbuds should be above Apple Airpod quality. The audio did not blow me out of the water. The call quality is terrible! I attempted to return them but was told I was past the window which might not even have been true. I'm so upset that I let an employee who most likely could have cared less tell me this was a good option. Do your own research.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi TaraS, thank you for taking the time to share your feedback. We’re truly sorry to hear that your first experience with the Ultra Open Earbuds didn’t reflect the level of performance we’re known for. These earbuds are designed to deliver an open ear listening experience that combines rich, immersive sound with all day comfort, and we want you to enjoy them at their full potential.

      We also understand how frustrating it can be to run into challenges with a retailer’s return window. While store policies can differ, we never want you to feel stuck with a product that isn’t meeting your needs.

      To help you get the most out of your earbuds, here are two quick guides that can make a noticeable difference in both audio and call clarity:

      Call Quality: https://bose.life/4rZicdq
      Audio Quality: https://bose.life/4aW1wOl

      These steps often resolve performance issues and help unlock the signature Bose sound the Ultra Open Earbuds are designed to deliver.

      Thank you again for your honest feedback, it genuinely helps us continue improving and supporting customers like you.

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Good ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loved these ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best ear plugs ever .!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear plugs ever .!!! That you can get for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy accidents

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally got the wrong head phones but they still loved them!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Loved the Style but made me feel dizzy and deaf :(

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would use them and afterwards or even during usung them i felt as though i was going deaf and i felt dizzy as if i was getting sick. Not sure why, but i would’ve absolutely kept them if they didnt make me feel off. Would not recommend if you have super good ears like myself. That frequency was way too much!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Danasiah, thank you for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you appreciated aspects of the product, though we’re sorry to learn they didn’t feel comfortable for you. The earbuds are designed to let you enjoy your music while staying aware of your surroundings, keeping your ears open to hear the world around you while OpenAudio technology delivers rich, private sound.

      At moderate listening volumes, they can deliver clear sound while helping reduce ear fatigue. We’d recommend adjusting the volume on your device to see if that improves comfort. Hope this helps!

      Klariss – Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not good with Android

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned as they didn’t work with my TV. Box said made for MAC and IPhone; will work with Android. That's not totally true. It linked to my ZPhone but didn’t link to my TV. You need to identify this in the sales advert so I won't waste my time and money having to return them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. The Bose Ultra Open Earbuds are compatible with Android devices, iPhones, TVs, laptops, and other Bluetooth‑enabled devices. We’re sorry to hear you’re having difficulty connecting them to your TV. We’d be happy to guide you through the process, here’s a helpful link you can use as a step‑by‑step guide: https://bose.life/47wr6Yg

      If you need any further assistance, please feel free to reach out to us through this link: http://bose.life/globalsupport. We’ll be glad to help.

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Just bought for the aesthetic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are pure @$$. I could stand the fact that they don’t have noise cancellation because of the design. I got these solely because I loved how they looked. What I can’t abide is how they constantly unpair from my devices and how trash they are for phone calls (no one can hear me properly on this). Even with the discounts they have on these frequently, it’s still a questionable investment.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tylor, I'm very sorry to hear your Ultra Open Earbuds are unpairing from your devices! If this is happening, try rebooting your mobile device, which can resolve such issues. If people are having trouble hearing you on calls as well, make sure you're on the latest firmware; version 4.0.22 was introduced to improve the customer's experience on calls. If these steps don't help, remember our support team will always be on hand to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not grateful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product had some manufacturing issues, so I sent it back.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi MohammdH, thank you for letting us know about your experience. We’re sorry to hear the product had manufacturing issues and that you had to return it. We’d be happy to review what went wrong and check the product for you, if you still need help in the future, feel free to reach out to us through this link; http://bose.life/globalsupport

      Your feedback is important, and we’ll share it with our team to help improve quality control. If you’d like assistance with a replacement or exploring other options, please don’t hesitate to contact us. Thank you again for your support.

      Jelyn - Bose Customer Support bose