Customer Ratings & Reviews
- Model:
- 881046-0700
- SKU:
- 6611533
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.
This summary was generated by AI based on customer reviews.
Dont waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These have been nothing but issues since I got them. they worked for the first run and then have been cutting in and out and disconnecting from each other for minutes at a time. Now I am getting a not contacting all the pins in the case error. Sometimes i take the ear bud out of the case for or five times for them to connect. They wont charge randomly. Waste of money.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi TylerS, thank you for taking the time to share your experience with the Ultra Open Earbuds. We’re really sorry to hear about the issues you’ve been running into, that’s definitely not the experience we want you to have.
The problems you described, audio cutting in and out, the earbuds disconnecting from each other, and the “not contacting all pins in the case” message, suggest that the earbuds may not be making proper contact with the charging case or that the system isn’t functioning as intended. Here are a few steps that can help resolve this:
-Clean the charging contacts on both the earbuds and inside the case using a dry, soft cloth or cotton swab. Even a small amount of dust or residue can interfere with charging.
-Make sure the earbuds are seated correctly in the case, you should feel a magnetic pull and see the charging LEDs activate.
-Try the troubleshooting guide for connection issues here: https://bose.life/3ZBKKxw.
These steps will help get your earbuds back to optimal performance.
Daisy - Bose Customer Support
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounded really bad. Not sure why but the sound was really low.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Thank you for sharing your experience with us, and we truly appreciate your feedback regarding the low sound volume on your Bose Ultra Open Earbuds. We'd be happy to help you with that.
If the volume seems lower than expected, proper positioning is important. Please ensure the earbuds are worn correctly around the ear, as an improper fit can affect both sound quality and volume. We also recommend following the steps in our Poor Sound troubleshooting guide, which can help optimize audio performance and address volume concerns.
If the issue persists, please contact Bose Support for further assistance.
Troubleshooting Link:
https://bose.life/4fAG8iH
Bose Customer Support:
https://bose.life/4fAivH3
Cedrick - Bose Customer Support
Too short lived for the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. The right ear bud failed after 1 year 4 months, just outside of warranty and Bose was zero help. They had me reset them and they worked for another week then failed again. There are less expensive alternatives that will probably last as long or longer.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience—we’re truly sorry to hear about the issue with your right earbud and the frustration it’s caused. While we regret that the reset only provided a temporary fix, we’d still like to help. Even beyond the warranty, we may be able to offer service options or solutions that could make things right. If you're open to it, we’d appreciate the chance to take another look at your case.
Please feel free to send us your product details or case number, and we’ll do our best to assist you further.
Here's the link: https://bose.life/48EXztC
-Jelyn, Bose Customer Support
Not worth it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible when making phone calls they can’t hear you and after a year the right one stopped charging
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Fernando, thank you for sharing your feedback. We are very sorry to hear that you're having trouble with call quality and that your right earbud stopped charging after a year. This is definitely not the experience or the longevity we want you to have with our Ultra Open Earbuds.
We want to help make this right. Please check out our troubleshooting guide here:
Microphone issue: https://bose.life/4p1ZgL5
Charging issue: https://bose.life/4oX7KTH
Daisy - Bose Customer Support
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dislike this earbuds no good to me i gave them to my husband and he don like them either nosie cancelation is awful
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
I am sorry to hear that you are not happy with your Ultra Open Earbuds.
Please note that they don't have noise cancellation due to their form factor, being open earbuds. You will then be able to hear your surroundings, as well as your music.
Best regards,
Lau - Bose Customer Support
Needs Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Difficult to place in ear. People often complain that they can’t hear me on calls.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear of your disappointment with your Ultra Open Earbuds! If you're having trouble wearing them, our guide here should help: https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US. As for calls, one thing to try is ensuring you're using the latest firmware; Bose released version 4.0.22 to improve the customer's experience on calls. Therefore, head to the Bose app and check for any updates to your earbuds. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support
Not received free YouTube premium for 3 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product at jersey city best buy store , when I buy it they said you get 3 months free YouTube subscription, but not received yet , it’s been a month now , I tried calling customer service but they did not help me . Not worth buying products from jersey city Best Buy , and I feel the staff at this location are not customer friendly .
No, I would not recommend this to a friendGood not great.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice that they don’t have to stick them in your ear, however, they are difficult to get into the correct position to hear they way I am used to listening to my headphones.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello, Michael,
We appreciate your feedback. It's great to hear that you appreciate the design of the headphones, but we understand that finding the perfect fit can be challenging. We recommend seeing this article in order to ensure the perfect fit: https://bose.life/4a1X6T0. If you need any further assistance, please feel free to reach out to us.
Eric V. - Bose Customer Support
Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy! Really excited to have the this in my daily life from to personal. Highly recommend!
I would recommend this to a friendEhh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my wife. These are not good for talking on the phone. Otherwise it’s as described but disappointed about the microphone!!
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Julian,
We're sorry to hear that the microphone didn't meet your expectations for phone calls. While our product description outlines the features and capabilities of the headphones, we understand the importance of clear communication during calls. We recommend visiting our article in order to address the microphone issue: https://bose.life/431eULD. If you have any further questions or the issue persists, please reach out to our customer support team.
Kind Regards,
Eric V. - Bose Customer Support
ok returned same day
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this is an ok product . if you wanna be nosey and hear people talking and wanna be aware of your surroundings get them. i still prefer the airpod pro .
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Jovana, I'm sorry to hear you returned your Ultra Open Earbuds as you weren't fully keen on the open-ear design. This design enables the listener to hear their favorite content whilst maintaining awareness of the world around them. If you'd prefer a product that allows you to block out as much or as little of the outside world as you like, I'd recommend our in-ear noise-cancelling solutions. Warm regards, Fiona M. - Bose Customer Support
Awful microphone and horribly overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microphone quality is terrible. Most of the time it sounds like you are in a cave. Also, Bose has a 90 day return policy, Best Buy is 15 days (and bose will not honor 3rd party purchase.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi StevenK, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. You can check out this helpful guide for more information on how to wear them properly: https://bose.life/3R81GdV
Regarding returns, Bose offers a 90‑day return policy for purchases made directly through Bose. For items purchased through third‑party retailers such as Best Buy, their return policy applies, in this case, 15 days. Unfortunately, Bose is unable to override or extend third‑party policies, so we encourage you to work directly with the retailer where the purchase was made.
We appreciate your input and hope this helps improve your experience.
Jelyn - Bose Customer Support
Worth it
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Get for bike rides you can still hear everything around you
I would recommend this to a friend- Pros mentioned:Battery life
Good yet the price point doesn’t align with sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good yet the price point is way too high for the Level of quality. The sound during a phone call is absolutely horrendous. The fitment I’ve grown accustomed to but still is less than functional during vigorous exercise. Battery life and change time is great.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm glad you're enjoying the battery life of your Ultra Open Earbuds, and that you've grown accustomed to their fit most of the time. Though these earbuds won't provide quite the same experience as earbuds that sit directly in the ear canal, we'd like to assist and advise on the points you've raised. Please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Review on Bose ear bud clips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all is cracked up to be. I purchased them because of the quality of the brand, but so disappointing.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Edward, thank you for sharing your experience with your Bose Ultra Open Earbuds. We truly appreciate you taking the time to let us know about your concerns, and we’d love the opportunity to look into this further to help ensure your earbuds perform as intended.
Please connect with our customer support so we can assist you: https://bose.life/48EXztC
Klariss – Bose Customer Support
The worst headphones fro gym
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lack of noise canceling makes these completely useless in my opinion Unless you want to listen to them in your bedroom
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello,
By design, the Open Earbuds don’t block out the world or have noise cancelling, however, they do have an automatic volume control feature, accessible in the Bose app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, traditional earbuds such as the QuietComfort Earbuds could be a better choice.
Best regards,
Lau - Bose Customer Support
Ear buds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These ear buds work great. They don't hurt the ears. And the sounds is awesome.
I would recommend this to a friendBad Bluetooth connection.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it should be not a struggle to switch between Bluetooth devices. I’m beyond frustrated and I e had these less than 3 days. I want to say it’s my weeks but these ear buds do not switch from my work computer to iPhone seamlessly. You have to go through an app and even then it doesn’t recognize my computer.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thanks for your review! The Ultra Open Earbuds don't support multi-point, but you can switch between two previously connected devices by setting a "Switch Devices" shortcut in the Bose app. If any Bluetooth recognition issues persist, please contact our support team for help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing don’t regret it one bit. 10/10 I would recommend it
I would recommend this to a friendBose head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not allow sound in unless the volume is considerably low. Sound is mediocre at best. And if you want to listen loudly you cannot.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .I'm sorry to hear of your disappointment with the Ultra Open Earbuds! These earbuds are designed to provide world-class Bose audio, while enabling you to enjoy your surroundings. We'd like to check your earbuds are being used optimally, so we can help you get the best out of them. We look forward to hearing from you! Warm regards, Fiona M. - Bose Customer Support