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Customer reviews

Rating 4.2 out of 5 stars with 2296 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,296 reviews
  • Rated 3 out of 5 stars

    Bose ear piece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a lot of static and people can barely hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Janice, if you are finding difficulty with the Ultra Open earbuds during phone calls, I recommend that you view our suggested troubleshooting steps found on our product support website here: https://bose.life/431eULD. For issues with unwanted noises, please view this article for troubleshooting steps: https://bose.life/43fF6SK.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 1 out of 5 stars

    Wouldn't suggest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wearing needs significant improvement, it wraps around the ear, but the sound is poor, I've adjusted it many different ways, its not good

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. We’re sorry to hear that the fit and sound quality of your Bose Ultra Open Earbuds haven’t met your expectations. We understand how important both comfort and audio performance are, especially with an open‑ear design.

      The Bose Ultra Open Earbuds are designed to wrap gently around the ear for a secure, lightweight fit while delivering immersive sound through Bose OpenAudio technology. This design allows you to stay aware of your surroundings while enjoying clear audio, all without placing pressure inside the ear canal.

      Because fit plays a major role in sound quality with open‑ear earbuds. To help address the low sound quality and fit concerns, please refer to the link below and try the recommended steps.

      https://bose.life/3NPeSmD
      https://bose.life/4kgR8nn

      Cedrick - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Teresa o

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t like the Bose open clip. I took them Back

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. The Bose Ultra Open Earbuds offer a unique blend of open-ear design, rich audio, and all-day comfort. With a cuff-like fit, they keep your ears open to your surroundings while OpenAudio technology delivers immersive, private sound.

      Feel free to browse our Bose website to explore other products that may better suit your needs.
      Here's the website: https://www.bose.com/home

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Too expensive, quality is lacking.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earbuds for 2 months and if you are listening to music they work fine, they do not work well for talking on the phone. I wish I could return but it is too late.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Cheryl,

      It is great to see you like the earbuds for music. Please try the guide here https://bose.life/431eULD to help with mic audio, and contact us https://bose.life/contact for support.

      Nic - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor voice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good when listening to music but not for calls. Beware!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I return these ear buds the very next day, could i couldn't hear people clearly and people kept asking me to repeat myself and for a 200 dollar pair of ear buds i couldn't use them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback. The Bose Ultra Open Earbuds are designed with an open‑ear fit so you can stay aware of your surroundings, and each earbud includes two microphones for clear calls. Proper wearing of the earbuds is very important, please ensure that the microphone openings on the inner edges of the earbuds are not blocked. Blocked microphones can result in poor sound quality for the person on the other end of the call.

      We’re sorry to hear that you’ve already returned it, but if you still need assistance, here’s a helpful guide: https://bose.life/49cHka5

      Jelyn - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Over priced.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without a doubt not worth the money. The sound quality and loudness were aweful. Conversations over the phone using these ear buds were terrible anyone I talked to could barely hear me and I couldn’t hear them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thank you for sharing your experience. We’re sorry this isn’t the outcome we want for our customers, as our goal is for you to be fully satisfied with our products.

      For the microphone concerns, positioning can affect performance, if the earbuds aren’t seated properly, it may impact how clearly your voice is picked up. Please check this guide: https://bose.life/3Jlrhg5.

      We hope these steps help improve the performance of your Bose Ultra Open Earbuds. If the issue continues, please reach out to our support team here: https://bose.life/contactus. We’ll be glad to assist further and explore alternative solutions.

      Sophie - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bose ear clip headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent when you first get them but when a couple months pass there useless. The charging pens on the case is sorry and always gets stuck so I can’t charge my headphones. This is the second time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey KobieW, we're happy to hear you enjoy the Ultra Open Earbuds. Bose buds are designed to be durable and reliable. Rest assured that if you contact our service team, we'll be able to quickly resolve your charging concerns. Reach out to us at http://bose.life/globalsupport.

      Marlo - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Deeply Disappointed — Twice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Bose earbuds failed twice—charging issues. - Returned once, second pair failed too. - Charging flaw ruined a trusted brand. - Disappointed—Bose earbuds won’t charge. - Great brand, but these earbuds failed me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your honest feedback, Jeanne. We're truly sorry you're still experiencing issues with your Bose Ultra Open earbuds. We’re here to help and make sure this gets sorted out for you. Please don’t hesitate to reach out to us directly using this link, and we’ll assist you further.
      http://bose.life/globalsupport

      Marlo - Bose Customer Support bose

  • Pros mentioned:
    Design

    Rated 1 out of 5 stars

    Mid headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fall off your ear. Sound quality is bad. Others can hear your music. They just aren’t worth the money at all. Cool design and concept but no really save your money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello and thank you for your review!

      I am sorry to hear that the Bose Ultra Open Earbuds haven't met your expectations, if you are struggling to get a good fit I would recommend taking a look at our guide on wearing them https://bose.life/3vtVYbY.

      This may help you find a position much more comfortable than what you have currently!
      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hearing is bad. Even the person on the other side can hear everything besides me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi DurreS, thank you for sharing your feedback. The Bose Ultra Open Earbuds have two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. We’re sorry to hear that you’re experiencing microphone issues, and we’d love to help you resolve this so you can enjoy an improved listening experience.

      You can check out this helpful link for more information: https://bose.life/4rbJFrw

      Jelyn - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Bose could do way better. Disappointing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very unhappy with Bose. I was expecting alot more and i felt let down. Not tight enough around the ears and the sound quality wasn't there as well as trying to talk to another person

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Richard.
      Thank you for your post. I'm sorry to hear that you are having an issue with the fit of the earbuds. Follow the simple steps provided on this page to wear it properly and adjust it, https://bose.life/4a1X6T0. With proper adjustment, it will make your call clearer as well as the mic is properly positioned. If you require further assistance, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
      Marvin - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Really bad don't purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really bad product everybody can hear what i am listening to. Really bad sound quality. $25 openear buds works better than them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback. Bose Ultra Open Earbuds does have OpenAudio technology it is designed to deliver rich, deep audio directly into the ear canal while using proprietary methods to minimize sound spillage in other directions. In most environments and at typical listening levels, people around you won’t hear anything.

      However, if the volume is turned up to the maximum in a very quiet setting, others may notice that something is playing, but they won’t be able to hear any detail unless they are very close.

      Gloria - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Wont fit all ear sizes

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Depending on the shape and size of your ear, it may not fit. Bose dropped the ball on the design of these. When i push it in my ear it sounds okay, not their best work either. The sound i got was just mediocre.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're sorry to hear that the fit of our earbuds didn't meet your expectations. We understand that everyone's ears are different, and we strive to create products that fit a wide range of ear shapes and sizes. The design was made so that you can slide the earbud slightly up or down the outside of your ear to adjust for comfort,
      preferred sound balance, or to avoid interference with jewelry. The fit also allows the wearer to exercise without the fear of losing one of the earbuds.

      If you're experiencing discomfort or if the sound quality is not up to par, please reach out to our customer support team for assistance. We're here to help find a solution that works best for you.

      Eric V. - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Low sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    too expensive for the sound quality, no fitment options, volume very low, you can't hear the phonecalls correctly on this earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you're disappointed of the Bose Ultra Open Earbuds.

      By design, these earbuds don’t block out the world or have noise cancelling, however they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, it is possible that you find the volume low for your music or during calls.

      If you have any questions, or need assistance, please feel free to contact us:
      https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Bose great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. They were to small fit in my ears. Will recommend to anyone else with small ears

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      In order to get the best comfort and audio experience, please check our fit guide to make sure you are correctly wearing the Ultra Open earbuds: https://bose.life/4efpjYn

      If you need further assistance, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Best Buy Employee

    Rated 1 out of 5 stars

    Broken after 7 months with no real support options

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Right one stopped working after seven months. Referred to manufacture as I had not purchased plan. Bose offered me $100 off a different pair that according to BOSE would ship four weeks after they received the return. They're nice, but hope you don't have any issues as it seems the warranty is not being honored.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Kent,

      I am sorry to hear that your Ultra Open Earbuds stopped working as expected. We would love to hear more about your issue so if you still have them and wish to get additional support please contact our support team: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Don’t recommend this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They was not compatible with my iPhone 15 when talking to family and friends always sounded like I was under water I wouldn’t suggest buying them if you have iPhone not for that price

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review, Angela! The Ultra Open Earbuds are compatible with the iPhone 15 per se, but I'm sorry to hear about the issue you had on phone calls. Make sure the earbuds are being worn correctly, and if the issues persist, our support team will be more than happy to take a look for you: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Very bad device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A bad purchase. It's not what I expected the audio is very bad when I want to talk on the phone the audio is very bad. All bad. I regret the purchase.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Yolanda! We’re sorry to hear that our Bose Ultra Open Earbuds did not meet your expectations. One common factor that can affect microphone performance is the positioning of the earbuds. If they’re not seated properly, it may impact how clearly your voice is picked up. To help improve this, please check out this helpful guide: https://bose.life/3Jlrhg5

      We hope these troubleshooting steps will help you get the best possible performance from your Bose Ultra Open Earbuds. If you continue to experience issues, please reach out to our customer support team here:  https://bose.life/contactus We’ll be happy to assist further and explore alternative solutions.

      Sophie - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not worth the money.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    - Comfort of the ear is good -charging the device is fast - i cant hear the other person and vice versa when i am on a call.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Angela,

      I am glad to hear that you love how comfortable the Ultra Open earbuds are and they fast charging.
      If you experience issues during on a call, please make sure you are correctly wearing them to avoid blocking the mics. You can find our fit guide here: https://bose.life/4efpjYn

      If you need further help, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose