Everything for Back to School — and then someShop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.2 out of 5 stars with 2296 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 108 Showing 2,141-2,160 of 2,296 reviews
  • Rated 1 out of 5 stars

    Poor quality

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After less than a year the right earbud stopped working and stopped charging.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your valuable feedback. We're sorry to hear you're experiencing issues with your right earbud. While our products are designed to withstand everyday use and deliver long-lasting performance, various factors can sometimes affect functionality. To help resolve this, we recommend trying the troubleshooting steps outlined here: http://bose.life/4obW6mg. If the problem continues after following those steps, please don’t hesitate to reach out to us directly via http://bose.life/globalsupport. We're always here to assist! Kurt - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Disappointing Audio Volume

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely excited about these headphones. Unfortunately, that excitement was short lived... 20 mins to be exact. The sound volume was underwhelming. Definitely not worth $300. I returned them within an hour of purchasing them.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Bad review

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality during communication. Too much noise in the background.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jean, if you are finding difficulty with the Ultra Open earbuds during phone calls, I recommend that you view our suggested troubleshooting steps found on our product support website here: https://bose.life/431eULD.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 2 out of 5 stars

    Not worth the money

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was not all good warning before you spend think twice

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you were not happy with your Ultra Open Earbuds.

      If you have any questions, or need assistance, please don't hesitate to contact our support team: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Rated 1 out of 5 stars

    Didnt fit.

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds did not work for me at all!! I dont know if my ears were to big, or the wrong shape! But I returned them the same day I got them. They may work just fine for other people, but for "me" no bueno...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your Ultra Open Earbuds didn't fit you well, Ray! The earbuds are designed to fit a wide range of ear shapes and sizes, and I'd recommend ensuring they're being worn correctly (as per our instruction manual). It's true, however, that each customer's experience is unique to them. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Ear buds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing problems complaints from the person on the other ens

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear this! If your Ultra Open Earbuds don't enable the person on the other end to hear you clearly, make sure there is nothing blocking the microphone holes. Alternatively, please contact us for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bose Bose - Ultra Open-Ear True Wireless Open Earb

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As bose customer, I don't really enjoy my head phone. To me it worth the price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there, thank you for sharing your feedback, we're sorry to hear about your experience. We'd really appreciate the opportunity to better understand the issue you're facing with your Bose Ultra Open Earbuds and help ensure it works as intended.

      Please connect with us so we can look into this for you. Visit: https://bose.life/48EXztC

      Klariss - Bose Customer Support bose

  • Rated 2 out of 5 stars

    soso

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to set up the app and the watch to phone heard to control sound

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    don't buy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy, 1- bad microphone right away, 2- after a year the right earphone stopped charging,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Sound is not good for the price

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is not good for the price. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your feedback, we’re sorry to hear about your experience with the sound quality. The Bose Ultra Open Earbuds are designed for open-ear listening, which emphasizes comfort and awareness of your surroundings over deep bass and full noise isolation.

      That said, we want to ensure you’re getting the best performance possible. Here’s a helpful guide that includes quick steps to help optimize your earbuds:

      https://bose.life/4nyYZN4

      Gem - Bose Customer Support bose

  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Unique Twist to Earbuds

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose Open Earbuds Ultra are what Bose self describes as “Earbuds Reimagined.” It’s definitely varies from the current trend of earbuds. The earbuds do not actually go inside of your ear canal. So this means you can hear the outside world and noise cancellation is not a feature. These are not going to be earbuds that you’ll want to wear on an airplane or maybe at the gym. I wore them for about 3 days while cleaning and hanging out at home. They worked great for that purpose. The question you need to ask yourself before purchasing these is this: Do you want to be cut off from the world while listening to your music, podcast, etc. or to do like the idea of your music commingling with your everyday activities? The main pro of the Open Earbuds Ultra is that the sound quality is terrific which is to be expected from Bose. This should be the main thing when considering any kind of headphones and Bose delivers as always. It will take a moment to get use to the earbuds not being inside your ears. You can still hear all the highs, lows, bass and it sounds amazing. Again, a lot of your listening experience will come from how much noise there is in the background. Music will get drowned out if you’re in a noisy environment. Something else to keep in mind is that if you play music loud, others will be able to hear it. My daughter said she could hear my music when I turned my volume up to 70%. If The comfort of wearing the earbuds is both a pro and con to me. It actually feels better to me to not have earbuds inserted in your ear canal. Sometimes I feel like there’s pressure from wearing something like AirPods. Having the speakers sit right by your ear feels great. However the trade off is that the earbuds have to clip onto your ears which I didn’t find the most comfortable. I didn’t like the feeling of having something clamped to my ears even thought they were incredibly secure, more so than other earbuds. Another negative I have with the Open Earbuds Ultra is that I am not a fan of how they look aesthetically. This is a personal preference but I didn’t like the way it looked when I was wearing them. Others opinions will differ. I didn’t like the volume control either on the earbuds. It felt like it jumped too much when I wanted to volume higher or too low when I wanted it lowered. I ended up just using my phone to control volume. I really like these earbuds. I plan on using them around the house when I’m in a quieter environment. I do actually like the feeling of not having buds inserted into my ear. As I stated earlier, your intended use will really determine if these headphone will be an appropriate purchase for you. If you want to use while traveling, at the gym or have noise cancellation then buy a different set of Bose headphones. If you want to have the music integrated into your life but not feel like you’re completely cut off then I would highly recommend giving the Bose Open Earbuds Ultra a try.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Too much background noise during phone calls.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you plan to use these earbuds to make phone calls, you should look for different one. Too much noise while talking. We returned it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you returned your Ultra Open Earbuds, Marcelino! All earbuds with active electronics have a certain amount of noise floor. However, if you feel this is excessive in your earbuds, please contact our support team so we can take a look for you. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Do not get if you have smaller ears.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for people with small ears. Had a hard time putting then on and ended up returning them within minutes of trying them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your feedback. We're sorry to hear the fit wasn’t right for you, as comfort and accessibility are truly important, and we appreciate you giving them a try. In case you have not already, please reach out to our team directly so that they can provide further info on alternate sizing kits that contain extra sizes.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Don't buy

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    you hear everything around you. I don't like how they are designed; it feels like the earbuds are going to fall.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Nellie and thank you for your review!

      Due to the nature of the Ultra Open earbuds pen they are designed to allow some ambient sound in so you can stay aware of your surroundings, while still being able to listen to your music.

      Making sure you have a perfect fit is important here is a guide to make sure they are being worn correctly https://bose.life/43Dva60

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Terrible

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont at all try to use them to talk on the phone. You can barely hear anything. Sound quality when listening to music is just ok, connecting to an iphone messes up constantly

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that you're not hearing much when you take calls using your Ultra Open Earbuds, Courtney! One thing to do is to ensure your earbuds are equipped with the latest firmware - version 4.0.22 was released to improve the customer's experience on calls. Also try rebooting your iPhone, to see if this resolves the connection problems you mentioned. If neither of these steps help, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass
    Tech Insider Network Member

    Rated 4 out of 5 stars

    These keep you in touch with your surroundings

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the new Bose Open Earbuds Ultras. And just like all my other Bose devices these just feel like high end earbuds. I’ve only had them a few days but you can tell from the build quality they were made to last. They have very good sound quality. But the bass just isn’t the same as in ear earbuds or over the ear headphones. They use the same easy to use app as my other Bose headphones, so if you already have Bose stuff you don’t need a new app. So far the battery life has been great. I haven’t had to charge the case once yet. Using them a few hours each day and then keeping them in the case they have stayed charged the whole time I’ve had them. The new fit did take me a little while to get use to. But on the flip side you can hear what’s going on around you very well. So when out running/biking I can hear cars or trucks coming up from behind me. As to where I can’t at all with my other in ear earbuds. Also phone calls went very good. No one I talked with could tell I wasn’t just using my phones mic and speakers. All in all if you’re in the market for a new set of ear buds you should give these Bose open earbuds a try.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is awful. Did not meet my expectations.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. We're sorry to hear about your experience. We’d really appreciate the opportunity to better understand the issue you’re facing with your Bose Ultra Open Earbuds and help ensure that the sound quality would meet your expectations and they perform as intended.

      Please connect with us so we can look into this for you. Visit: https://bose.life/48EXztC

      Klariss - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bose ultra open ear

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not really hear the other person and they could not her me

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      The Bose Ultra Open Earbuds are a new type of audio wearable designed for hands-free calls. Sometimes, call issues can occur due to factors like outdated software or improper fit. You can find troubleshooting tips in this link: http://bose.life/48a5GRG. If the problem continues, feel free to send us a direct message at http://bose.life/globalsupport. We're always here to help! Kurt - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Airpods speaker died

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item didn't even last me a year! I highly do not recommend it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I've Been Searching For These For A Long Time...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I started out with Sennheiser Momentum True 3 earbuds. They irritated my ears so I returned them. Thinking that all in ear earbuds are not all the same I went out on a limb and purchased The BOSE Quiet Comfort II's and the same thing they irritated me but because I didn't know about the open ear category at the time I kept them living with the discomfort thinking that this is as good as is gets. Enter this new category of open ear head phones that I discovered. Hmmm these might be good to look into. So now as a experienced consumer I set up some criteria for open ear head phones and I wanted all the boxes that were important to me to be checked or I would take a pass: * They have to comfortable and not hurt my ears. CHECK * They have to be lightweight and not bulky like all the other open air head phones. CHECK * They must sound good realizing they won't sound as good as in ear head phones CHECK * They must be comfortable in bed when I lay on my side. These are the FIRST headphones I can wear to bed and fall asleep to music while wearing them. With all the others it's like wearing a light bulb sticking in your ear when I lay on my side. BIG CHECK * Noise cancellation wasn't important to me because I have both BOSE N700 and Sennheiser Momentum 4 over the ear head phones for noise cancellation when I'm mowing the lawn or on an airplane. CHECK While I would like these to be more affordable they check all the boxes for me and that's why I bought them. While the other open ear specs are better. I don't listen to specs. I listen to music and I think they sound great! David

    I would recommend this to a friend