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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2149 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 2,149 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Perfect for people who dont like earbuds

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I bought these as a christmas gift for my mom because she has a hard time with regular ear buds hurting her ears and is not a fan of over the ear headphones either. These clip onto the side of your ear and dont sit down inside eliminating the uncomfortably she experiences with traditional buds. She will even forget she’s wearing them. She absolutely loves them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so great for walking or riding bikes. It feels like you’re in a car listening to a stereo. You can carry on conversations while listening to music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Antonio rios

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product haven't had any problems and the sound is great

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Very comfortable to wear. Definitely recommend getting a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    the best headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i've used these for a little while and the have been great and don't hurt your ear. they are not noise canceling ear phones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Ultra Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are excellent Earbuds and have not lost them out of my ears. I had the other one but they kept falling out of my ears.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds. I have trouble keeping regular earbuds in and I don’t have any problems with these. They don’t hurt my ears even after listening for hours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing sound without plugging my ears

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. The sound is great. I don't like having everything else blocked out with earbuds but these are the only pair I've tried where I don't feel I've sacrificed sound quality.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I wish I would have bought them earlier

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I waited too long to buy these; I am glad that I finally did. They are open ear, but also can be slid down to use more like traditional ear buds. They sound great and are really light on the ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think that this is an amazing idea that Bose has come up with as far as design. However, the technology of the earbuds when it comes to talking on the phone is crap! it sounds like the person is far away, muffled, and there are even times that I cannot hear the person. I wanted to return these because for the money I feel like it should all flow!! Whether I am listening to music or speaking on the phone the sound quality should be considering the brand and again the money. Unfortunately Best Buy has a 15 day return policy (which is stupid) and I could not return this product, so now I am stuck with an expensive product that I don't want. I would have just purchased headphones or a speaker from this brand instead! I guess I expected so much more out of Bose!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the design of your Ultra Open Earbuds, Lakisha! If you're having trouble hearing and being heard on the phone, you could try moving to a quieter environment. Also, ensure your earbuds are being worn correctly. Our support team will also be on hand to help you get the best out of your earbuds: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great for work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for work so that I could listen to music and still hear people. Works amazingly great sometimes I just wear one but even with both and you still have a conversation with someone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Review of Bose Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These really didn't work for me. I couldn't get them to stay in my ears. The sound quality was fine though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi DonW, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature an open‑ear design intended to fit most ear sizes. Proper placement of the earbuds can definitely make a difference in both comfort and performance.

      Here’s a helpful guide you can use to ensure they’re worn correctly: https://bose.life/3NSzqKU
      We hope this improves your comfort and enhances your listening experience.

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great Earbuds!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Ear Buds that wrap around the ear and work really well!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this!! Can wear all day, so comfortable and the sound is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, perfect for running and use them for the gym. Love them

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose open ear buds

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed them so much got a pair for my brother! He loves them too.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Sound quality is great, and would 100% recommend Bose headphones over any other brand

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    OK not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So so sound. Takes getting used to fit. My ears have never allowed comfort with any bud only head phones. Thought I'd try these. Guess I'm gonna have to invest in some Bose over the ear headphones.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They clip on to your ear so you don't have to worry about them falling off. The open factor makes it so you can hear around you and your ears can also breathe. And they're pretty stylish so it's almost an accessory. The sound quality is excellent as well. Had it for a month and I rarely need to charge it, battery life is great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Disappointing Durability and Longevity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s a shorter version: Good sound quality and very comfortable, but the right earbud completely stopped working after less than two years of minimal use. For a premium-priced Bose product, I expected much better durability. Really disappointing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for taking the time to share your feedback with the Bose Ultra Open Earbuds. We’re glad to hear you enjoyed the sound quality and comfort of your earbuds, but we’re sorry to hear that the right earbud stopped working. That’s certainly not the durability we aim to deliver. Be sure to check out our helpful support article at https://bose.life/4kXEKsV which will help with the issue.

      If the issue persists, please don’t hesitate to reach out to our customer support team so we can assist you further: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose