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Customer reviews

Rating 4.2 out of 5 stars with 2295 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,295 reviews
  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The innovation of how to hold os wonderful Surely next generation will have better ambient cancel mic

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I could have made. I love these for when I’m at work or even just a run. I can still hear what’s going on what’s around me and still enjoy some good music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My husband love them

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a gift for my husband's birthday, and he love them!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ultra earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good fit for ear and can hear background while playing music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rose, thanks for sharing your feedback on the Bose Ultra Open Earbuds. These earbuds are designed to keep you connected to the world around you, so they don’t block outside sounds or include noise‑cancelling. Instead, they let you enjoy your music while staying aware of your environment.

      They also feature automatic volume control, available in the Bose app, which adjusts your sound so it stays balanced as your surroundings shift from quiet to loud and back again. For tips on improving your fit and overall experience, please check out our helpful support article: https://bose.life/48xYAq6 Hope it helps!

      Klariss - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Scratching sound after few days of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 pairs and both pairs ended up making a scratching noise after the first few days of use. Also didn’t last 10 hours even though it said 18. They would also just disconnect from my phone out of nowhere at random times. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Cameron, thank you for sharing your experience with us. We’re very sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds .Just to clarify, the Bose Ultra Open Earbuds are designed to provide up to 7 hours of play time (up to 4 hours with Immersive Audio or Auto Volume), up to 48 hours of standby, and an additional 19.5 hours of battery life with the charging case. For the scratching noise concern, we recommend checking out this troubleshooting guide: https://bose.life/4iiStJi to help resolve the issue. Regarding the Bluetooth disconnections, please note that connectivity may drop if your earbuds are paired to multiple devices with Bluetooth turned on at the same time. This troubleshooting guide: https://bose.life/3LUALQu will walk you through steps to address that as well. We hope this helps get things working smoothly again.

      These steps should help resolve both concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus .We truly hope this helps resolve the issue for you! We’re happy to help!

      Sophie - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolute garbage, do not buy them. You can barely hear phone calls and the connectivity is awful. I never write reviews, but felt compelled becaise these are that bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re very sorry to hear about your experience and the frustration with call quality and connectivity. We truly appreciate you taking the time to share your feedback. To help resolve the issue with your earbuds, please refer to the troubleshooting guide linked below:

      https://bose.life/4ce3BGk

      Gem - Bose Customer Review bose

  • Rated 3 out of 5 stars

    Want 2 luv them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough if u walk too far away they hang up phone

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We’re sorry to hear that the volume and call performance aren’t meeting your expectations. For awareness, the Bose Ultra Open Earbuds have a Bluetooth range of up to 30 feet (9 meters), and moving beyond that distance can affect audio and call stability.

      If you continue to have concerns, we’d be happy to take a closer look. Please feel free to reach out to us through this link: https://bose.life/49SSe5s and include your product’s serial number, and a brief description of the issue. Once we have those details, we’ll review everything carefully and do our best to assist you.

      Gloria - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Review for my new Bose Ultra Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a bit skeptical due to fact that they don’t fit completely in your ear as my other bose ear buds did, but I have to admit that I’m very happy with these and the fact that I can still hear a bit even with them in my Ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a premium quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m sorry. But Bose made a big mistake. I tried the set and found sound is moving between left and right devices without any reason. I can’t say this is a premium earbuds. Sorry BOSE

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I'm sorry to hear you experienced issues with connection when using the Ultra Open Earbuds. I recommend following the troubleshooting steps outlined on this help page: https://bose.life/40yCpwc. If you still need assistance, please feel free to get in touch via https://bose.life/3ET4mCs.

      Jeff - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Wait til the next version at least

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for comfort and laying in bed bad for everything else. Mic is poor for calls in general unless in a completely quiet environment. I am hoping it can be fixed via update but not hopeful

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're sorry to hear about your disappointment with your recent purchase. We understand that trying out a product before purchasing can be important. Your feedback is valuable to us, and we'll take it into consideration as we continue to improve our products. We recommend visiting this link in order to address the issue: https://bose.life/431eULD. In case the issue persists, please don't hesitate to reach out to our team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Great but not for my ears

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not fit in my ears correctly ..kept falling out .. would give 5 if they fit !!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Not worth the hype

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    People tell me they hear an echo when talking to them. Definitely not recommended for the gym. You will hear everything. They are good for traveling or for studying. Excellent battery life.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Lilia,

      We're glad to hear that you find the battery life excellent and that they suit your needs for travelling or studying. However, we're sorry to learn about the echo issue during calls. Your comments are valuable to us as we continue to improve our products. Here is a link which would deem helpful with the echo issues you were facing on calls: https://bose.life/4a6Qm6c. If you still encounter difficulties with the product, please feel free to reach out to our support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Top comfort

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not very loud in a loud environment but in quieter settings I absolutely love them. The call quality is lacking a little

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    disapppointed.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for listening to music. Range is fine. I can walk around house and stay connected. If they disconnect, I have setup the bluetooth connection all over. Phone convesations are bad. Constantly, I can't hear you... you sound far... Would not recommend for the Price. Thought I was buying the best... apparently cost does not equate to quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback. We’re glad to hear that you’re enjoying the music quality and Bluetooth range, and that staying connected while moving around your home has been a positive experience.

      We’re sorry to hear about the challenges you’ve experienced with phone call quality. We appreciate you bringing this to our attention.

      The Bose Ultra Open Earbuds feature two microphones in each earbud, and proper fit and placement can make a significant difference in call performance. If the microphones are obstructed or the earbuds aren’t positioned correctly, it may result in the other caller experiencing poor sound quality (such as voices sounding distant). We recommend ensuring the earbuds are worn as intended on each ear and that the microphones are not blocked by hair, hats, or other headwear.

      For more tips on fit and call performance, you can check out this helpful resource: https://bose.life/4wcFhfK

      Cedrick - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brilliant, love this product and came in perfect condition (new)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too short of connection to the inner ear.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The length of the ear pod to the under ear is too short. So I really could not get the sound I wanted into my ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with the Bose Ultra Open Earbuds. The unique open-ear design is intended to balance comfort and situational awareness, making them ideal for active lifestyles. However, we understand that earbud length and positioning can affect how sound is delivered, especially for users with different ear shapes.
      The earbuds are designed in a standard size meant to fit most ears comfortably, but individual fit can vary.

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    GRRRRRRREAT CHOICE!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GRRRRRRRRRRREAT CHOICE !!!!!!!!!!!!!!!!! Is a good buds!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set and comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is good and bakanced and its good for people who wan5 to avoid having tenatious when they are 30

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I need help!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair in 9 months and they still don't work, I've only been able to exchange them because I have a warranty this is the second time I've had to pay 66.00 for a two year warranty they have never worked unfortunately this time I have reached out to Bose to see if they can help me if not every 10 days I'll be exchanging them out My 1st purchase was 12/24 I was within my return policy so I returned them got busy and missed the return period so I was stuck with them or pay another 66.00 so I decided to wait hoping they may come out with a new generation of them then I would upgrade but after 8 mos with using them and no new generation insight I decided to pay the 2nd 66.00 to keep the warranty for another years hoping these would work but nope still sound muffled so l exchange them out for another new pair and they still don't work, so if Bose is not able to help me then Best Buy where I brought them from needs to figure something out or they will see me every 10 day returning these Bose ear buds if they dont work.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback! The Bose Ultra Open Earbuds offer a unique combination of innovative open-ear design, immersive audio, and all-day comfort. With their cuff-like fit, they allow you to stay aware of your surroundings while enjoying rich, private sound through our OpenAudio technology.

      It’s quite rare for the same issue to persist across multiple brand-new replacements. In some cases, muffled sound can be caused by the audio source, such as the app being used or the connected device, rather than the earbuds themselves.

      To help you further, here’s a helpful guide that walks through steps to troubleshoot low or muffled audio: http://bose.life/4mRCFOn

      If you continue to experience issues, please don’t hesitate to reach out. We’re here to help and want to ensure you get the best experience possible. You can reach us through this link: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    BOSE ultra

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how I do not have to take out my Earphones or use transparency mode which decreased my battery consumption on my other buds. so these are amazing and hardly notice they are on.

    I would recommend this to a friend