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Customer Ratings & Reviews

$199.00
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The comparable value is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 2204 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 2,204 reviews
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose All The Way!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. It's very secure in the ears and the aesthetic looks like you are wearing a cool piercing. I can wear it while working and it's the least obvious thing. The sound quality is what you expect from a Bose, crisp and clear. You can zone out and be in your own world amidst the ppl around you without the bulkiness of the headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound Quality, but poor mic quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is quite good, but the microphone is the weak point of the device. I’m not sure if it’s due to the microphone’s placement, but the person’s voice sounds distant when speaking. Despite this, the sound quality and comfort are some of the best I’ve tried. Without a doubt, it’s a good option if you prioritize sound quality.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rodrigo, thank you for sharing your detailed feedback. We’re glad to hear that you’re enjoying the sound quality and comfort of the device. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call, so please ensure they are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      You can check out this helpful link for more information: https://bose.life/4a0CRGU

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are so awesome and light.When I’m wearing them don’t feeling like nothing in my ears

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit

    Rated 5 out of 5 stars

    Gooodd

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery lasts a long time and it fits very well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable with Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality. They’re easy to slip on without the discomfort of most earpieces going into the ear canal. I brought the Bose charging case which is small and convient to carry around and keep your headphones charged the whole day.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great but the customer support is abysmal. They're very comfy and they sound great but I lost one of the earbuds on campus, which was entirely my fault. When I contacted their support to try to purchase a replacement earbud they informed me that they are factory paired and it is impossible to purchase a replacement. The only option they gave me was to purchase a new one at full price. After some discussion they did offer me a one-time discount to purchase a new set. However the purchase price was based on their original MSRP not what I purchased it which would have still been more expensive than what I paid at Best buy. I recommend avoiding any earbuds like these if this is their standard protocol.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cody, thank you for sharing your experience with us. We're really glad to hear you’re enjoying the comfort and sound of the Ultra Open Earbuds, but we’re truly sorry hear about your experience when trying to replace the lost earbud.

      Because Ultra Open Earbuds are factory‑paired, we’re not able to provide single‑earbud replacements at this time. We understand how disappointing that can be, especially in a situation where only one earbud was lost. We appreciate you taking the time to discuss options with our support team, and we’re sorry the solution offered didn’t meet your expectations based on your original purchase price.

      Your feedback is incredibly valuable and helps us improve both our product policies and the overall support experience. If you’re open to it, we’d love the chance to review your case again and see if there’s anything more we can do to help.

      Please contact us directly at https://bose.life/46jIkY4, and we’ll take a closer look.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort and sound is amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ear buds with super comfort and amazing sound.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Not worth sacrificing volume and quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately this purchase has been real disappointing. The headphones fit great and are super light weight... However, the quality in sound is rough. The sound is hollow and even after adjusting all the settings the volume was never close to enough. I need an option thats not inear but, sound level sacrifice is just not worth it. Hope it works for someone else, this is not practical enough for me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there, thank you so much for reaching out and sharing your feedback! We're thrilled to hear that the fit is perfect and that you’re enjoying the lightweight feel of the earbuds. The Bose Ultra Open Earbuds feature a brilliant combination of innovative open-ear design, incredible audio. Sorry to hear that hasn't been your experience. Be sure to check out our helpful support article at https://bose.life/4guXg9K which will help improve your experience. Hope it helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound an connection is fast recommends this item

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the husband since any pods he tried didn’t stay in the ear well. He loves them works well and stays where intended.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great set of earbuds.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are good. Only complaint is it is sometimes hard to adjust them on your ear just right so you get the full sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Stellar sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit comfortable with amazing sound. This is not for noise cancellation as they are clipped to the ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose earbuds are excellent to listen to your music or answer your phone. It has many different features and is very light on your ear. The most unique part is they clip on your ear and the sound is crystal clear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Safe and good sound!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my boyfriend for Christmas he loves them! The sound is still perfect and I feel great about him wearing them walking in the city with all the traffic.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    These are really good headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable! The sound is really good. Definitely worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    WORTH THE MONEY

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Not too loud, very clear nd quite stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose open ear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products amazing sound so comfortable an easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good sound quality for music

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit on ear, connectivity was poor when watching shows. Sound quality was good for music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Bran,

      I am glad to hear that you're happy of the fit and comfort of your Ultra Open Earbuds.
      If you experience connectivity issues with them, please reset them: https://bose.life/4eSKFfe

      For further assistance, please contact our team: https://global.bose.com/en_us/index.html

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    If it was for bigger people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Little bit quiet if you have big ears but it holds good and great for runs and work since you’ll have open ears.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Fit. Sound is great and they don’t slip while running.

    I would recommend this to a friend