Customer Ratings & Reviews
- Model:
- 881046-0100
- SKU:
- 12186410
Rating by feature
- Sound Quality
Rating 4.4 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
- Connectivity
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.
This summary was generated by AI based on customer reviews.
Move along
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Call quality is absolute trash. After 3 weeks of trying to make them work, it was too late to return them. Everything else is okay but the call quality appears to be something a senior manager decided to ignore to push the product out. No way and engineer let this slide without being overridden. Price point vs comp at this quality level is not okay.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Wilbur,
I am sorry to hear that you are not happy with your Ultra Open Earbuds during phone calls. To make sure you are getting the best comfort and audio experience during those calls, please check our fit guide to understand how to correctly wear the earbuds, without blocking the different microphones: https://bose.life/4dFT2cl
For further assistance, you can always contact our team: https://bose.life/3rykPZR
Best regards,
Lau - Bose Customer Support
Awful microphone and horribly overpriced
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.microphone quality is terrible. Most of the time it sounds like you are in a cave. Also, Bose has a 90 day return policy, Best Buy is 15 days (and bose will not honor 3rd party purchase.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi StevenK, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call. Please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. You can check out this helpful guide for more information on how to wear them properly: https://bose.life/3R81GdV
Regarding returns, Bose offers a 90‑day return policy for purchases made directly through Bose. For items purchased through third‑party retailers such as Best Buy, their return policy applies, in this case, 15 days. Unfortunately, Bose is unable to override or extend third‑party policies, so we encourage you to work directly with the retailer where the purchase was made.
We appreciate your input and hope this helps improve your experience.
Jelyn - Bose Customer Support
- Pros mentioned:Comfort
Bose
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When you talk with other people they can hear you and they hear all the background noise. They are comfortable that’s about it.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Debra,
I'm happy to see that you love the comfort of the earbuds. For calls, please make sure the earbuds are correctly positioned (https://bose.life/4a1X6T0) to make sure your voice is clearly picked up. I'd also ask you to contact us https://bose.life/contact if required.
Nic - Bose Customer Support
Wanted to love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these ear buds but they just didn’t do it for me. You can hear everything else going on when you have them on. May work well for others.
I would recommend this to a friendBrand response from Bose Support
Posted .Hi Mari, I'm sorry to hear you weren't happy with you Ultra Open Earbuds. Please note that these earbuds don't feature noise cancelling technology. If you'd prefer a noise-cancelling option, we have several in-ear and over-the-ear products to choose from. I hope this helps! Warm regards, Fiona M. - Bose Customer Support
Insane!!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely incredible set of earbuds. Definitely pricy, but there truly one of a kind.
I would recommend this to a friend- Pros mentioned:Sound quality
I expected more
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially they sounded great. The second time i used them they would go in an out of phase making it sound like i was in a tunnel. I’lm stick with my quiet comfort ultra headphones instead.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hello Maeser, I am sorry to hear the audio of your Bose ultra Open earbuds haven't met your expectations.
If the audio is cutting in and out while being used, resyncing the earbuds may help with this, you can find the steps for this here https://bose.life/3T7dNW2
If you run into any issues, please reach out to support and we’ll be happy to help!
https://bose.life/globalsupport
Thanks
Jack - Bose Customer Support
excellent
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this. I use it everyday. It's the Best of both worlds!
I would recommend this to a friendExcellent
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality small size, the price is correct for the quality
I would recommend this to a friendBose open earbuds
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ear buds work great especially when I am at the gym.
I would recommend this to a friendBose ultra open earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is amazing. I wear hearing aids so having the ability to have both the earphones on and my hearing aids in isna thrill!
I would recommend this to a friendBose - Earbuds - Black
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I need someone to check the setting because the left one works sometimes and the right one does not work at all. I have been Store twice short Staff ...... help is not available. I will try the Store one more time.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear that your left Ultra Open Earbud isn't always working, and that the right earbud doesn't seem to work at all. If rebooting your smartphone doesn't help stabilise the connection, then reach out to us via the following link and we'll take a look: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support
Bose is great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife is very happy with this product if my wife is happy I’m happy the best for my wife thank goodness she likes
I would recommend this to a friendNot received free YouTube premium for 3 months
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this product at jersey city best buy store , when I buy it they said you get 3 months free YouTube subscription, but not received yet , it’s been a month now , I tried calling customer service but they did not help me . Not worth buying products from jersey city Best Buy , and I feel the staff at this location are not customer friendly .
No, I would not recommend this to a friendGood ear buds
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loved these ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
I would recommend this to a friendJust bought for the aesthetic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These earbuds are pure @$$. I could stand the fact that they don’t have noise cancellation because of the design. I got these solely because I loved how they looked. What I can’t abide is how they constantly unpair from my devices and how trash they are for phone calls (no one can hear me properly on this). Even with the discounts they have on these frequently, it’s still a questionable investment.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Tylor, I'm very sorry to hear your Ultra Open Earbuds are unpairing from your devices! If this is happening, try rebooting your mobile device, which can resolve such issues. If people are having trouble hearing you on calls as well, make sure you're on the latest firmware; version 4.0.22 was introduced to improve the customer's experience on calls. If these steps don't help, remember our support team will always be on hand to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support
Too short lived for the cost
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your money. The right ear bud failed after 1 year 4 months, just outside of warranty and Bose was zero help. They had me reset them and they worked for another week then failed again. There are less expensive alternatives that will probably last as long or longer.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Thank you for sharing your experience—we’re truly sorry to hear about the issue with your right earbud and the frustration it’s caused. While we regret that the reset only provided a temporary fix, we’d still like to help. Even beyond the warranty, we may be able to offer service options or solutions that could make things right. If you're open to it, we’d appreciate the chance to take another look at your case.
Please feel free to send us your product details or case number, and we’ll do our best to assist you further.
Here's the link: https://bose.life/48EXztC
-Jelyn, Bose Customer Support
Best ear plugs ever .!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ear plugs ever .!!! That you can get for a reasonable price.
I would recommend this to a friendHappy accidents
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Accidentally got the wrong head phones but they still loved them!
I would recommend this to a friendReview on Bose ear bud clips
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not all is cracked up to be. I purchased them because of the quality of the brand, but so disappointing.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Hi Edward, thank you for sharing your experience with your Bose Ultra Open Earbuds. We truly appreciate you taking the time to let us know about your concerns, and we’d love the opportunity to look into this further to help ensure your earbuds perform as intended.
Please connect with our customer support so we can assist you: https://bose.life/48EXztC
Klariss – Bose Customer Support
Needs Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Difficult to place in ear. People often complain that they can’t hear me on calls.
No, I would not recommend this to a friendBrand response from Bose Support
Posted .Sorry to hear of your disappointment with your Ultra Open Earbuds! If you're having trouble wearing them, our guide here should help: https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US. As for calls, one thing to try is ensuring you're using the latest firmware; Bose released version 4.0.22 to improve the customer's experience on calls. Therefore, head to the Bose app and check for any updates to your earbuds. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support