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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1580 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,580 reviews
  • Rated 1 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what i expected not comfortable for my ears and sound its not good quality

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible product doesn’t stay in ears never said that in the instructions nor bose app

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We are sorry to hear that you are having issued with getting the fit right on your earbuds, you can follow our fit guide here - https://bit.ly/3ToY2dm If you require additional support, do not hesitate to reach out to your local Bose product support team via https://bit.ly/3UNtwsQ Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Returned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound not good - returned them back in week. Sound was not good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good fit for large ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did not work for me could not hear that good went with olodance pro

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I didn’t get it, the shipping one week already.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered and I didn’t get it yet until a week I decided to cancel.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    no Bose ear true

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we never did receive our order it was cancel after we order it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Fitting design no good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work fit into my ears cant make work Into my fitting correctly

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Francisco,
      We are sorry to hear that you are having issued with getting the fit right on your earbuds, you can follow our fit guide here - https://bit.ly/3ToY2dm
      If you require additional support, do not hesitate to reach out to your local Bose product support team via https://bit.ly/3UNtwsQ
      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Very disappointed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is horrible returned so not recommend

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you didn't enjoy the Ultra Open Earbuds' sound! We would always recommend contacting our customer support team, to see if troubleshooting might improve the situation. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    can not hear

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not work well sound will not buy again poor quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Fit, Sound quality

    Rated 5 out of 5 stars

    Great product ! All around

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent found a single thing not to like about these earbuds . The design is innovative and perfect . I love the way it fits and feels. Sound has bass and crystal clear audio . And the calls have worked great for me . I will update my review if i find anything i dont like .

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Design, Sound quality

    Rated 3 out of 5 stars

    Mixed Thoughts

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is great especially for me who prefers to listen to music and also stay aware of my surroundings. I really appreciate the uniqueness of the design. When I’m on the phone it’s hard for family/friends to hear me sometimes especially if theres noise being made around me though that’s one thing that for sure needs to be improved. Otherwise, its nice to have. The battery life is great on them as well.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for writing this review about the Bose Ultra Open Earbuds.

      I am glad to hear that you are happy of the sound quality and the design of these buds.
      If you experience any issue during calls, please check the following:
      - Make sure the microphone holes on the inner edges of the earbuds are not blocked, as it can causes poor sound quality for a listener on the other end of the call.
      - Be sure the microphones are not obstructed by headwear and that the earbuds are positioned properly on each ear.

      If you need any assistance, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Just try them

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'll start by saying these earbuds are not necessarily tailored for audiophiles. Mainly due to the open ear design, you'll probably never get really deep or punchy bass out of them which is difficult for in-ear buds as well). However, they do sound really good otherwise and do actually lean a little to the bassy side so you may even want to dial that back a tad with the EQ. But whether you're working from home, at the office, or simply going about your daily routine, they do a really great job of what they're meant to do. Which is allow you to listen to quality audio or take phone calls while also being aware of your surroundings. While it might be awkward putting them on at first, they really are comfortable. The design allows for extended wear without causing discomfort or fatigue, making them ideal for working all day or binge-watching sessions. You can easily forget you're wearing them, especially when watching a TV show or movie, due to their lightweight and unobtrusive build. Speaking of that, the immersive audio actually pleasantly surprised me. While they may not deliver the depth and richness of over-ear headphones, they do a good job of enveloping you in sound without completely isolating you from your surroundings. This makes them perfect for catching up on Netflix series or enjoying some YouTube content without completely disconnecting from the world around you. But if you don't like that, you can always just use them in the standard stereo mode that you might be used to. Their open-ear design also has practical benefits. Unlike traditional earbuds that seal off your ear canal, these allow ambient noise to filter through, enhancing situational awareness. This feature is particularly useful for outdoor activities like jogging or cycling, where being aware of your surroundings is essential for safety. But don't think exterior noises will overcome your music or calls. It's a weird sensation at first but wearing them at a normal listening volume, such as you would on a phone call, you hear the audio just like if you were wearing regular in-ear buds, but but if someone talks to you or the dog barks, or whatever, you'll hear that too. Now you alao can turn up the volume enough that you can drown out some or most of those outside sounds, but you're still going to hear those higher pitched noises coming externally (i.e. sirens, screams, barks, etc.) It's up to you really - the higher the volume the more you can drown out. So you can turn the volume up where you can clearly hear your music, etc. but still be able to hear and understand someone talking to you, or you can turn it up a little more and be able to hear them talking but maybe can't fully understand them. They really are very versatile in that aspect. They're really easy to use and unlike some earbuds, pairing them with your device is quick and hassle-free, and the controls are intuitive, allowing you to adjust volume, play/pause, and take calls with ease. However, they do have their limitations. As mentioned earlier, if you're a discerning audiophile seeking studio-quality sound, you may find these earbuds lacking. Additionally, the open-ear design means they may not be suitable for noisy environments where you need complete isolation from external sounds, so they're not going to be sufficient for use as PPE. I feel like you really do get what you pay for with these though. Yeah you can get better sounding earbuds for less, but you're not going to find anything as versatile as these. I find myself leaving them in my ears throughout my workday because I can hear everything same as if I have nothing on my ears, and if I get a call or want some music, they're already in. And I really do forget they're in at times. So after using these, I really can't see going back to in-ear buds (unless it's a situation I need PPE.) They really are that versatile and innovative. And don't get me wrong though in regards to audio quality, because that is subjective to different people. And these do sound good. Plus this is a gen-1 product and I haven't gotten any updates yet so I'm sure they will be taking user feedback and constantly improve them further. I would definitely recommend them and am even thinking about getting my wife and teenage daughter a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Another awesome Bose product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was wary of these but should have gotten them sooner. The best way I can describe the experience of wearing these is, it’s kind of like having a really good sound system in whatever space you’re in. You can listen to these and everything around you, but the music, or podcast, or whatever you’re playing is private and insanely high quality, especially at lower volumes. The immersive feature is also pretty cool, and the battery is a monster. I was also surprised at how little sound leakage there is. It’s not particularly detectable unless you blast the volume, and you won’t want to. The only thing that’s not great is the call quality. I’ve tried a few times and don’t really like using them for phone calls.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    These keep you in touch with your surroundings

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is for the new Bose Open Earbuds Ultras. And just like all my other Bose devices these just feel like high end earbuds. I’ve only had them a few days but you can tell from the build quality they were made to last. They have very good sound quality. But the bass just isn’t the same as in ear earbuds or over the ear headphones. They use the same easy to use app as my other Bose headphones, so if you already have Bose stuff you don’t need a new app. So far the battery life has been great. I haven’t had to charge the case once yet. Using them a few hours each day and then keeping them in the case they have stayed charged the whole time I’ve had them. The new fit did take me a little while to get use to. But on the flip side you can hear what’s going on around you very well. So when out running/biking I can hear cars or trucks coming up from behind me. As to where I can’t at all with my other in ear earbuds. Also phone calls went very good. No one I talked with could tell I wasn’t just using my phones mic and speakers. All in all if you’re in the market for a new set of ear buds you should give these Bose open earbuds a try.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Another great product from Bose

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose open earbuds are excellent and are definitely worth it! Bose never ceases to disappoint me especially regarding the quality of the sound that comes out of any of their products. These ones not only sound good, but for a new concept of having open earbuds, I believe Bose hit it right out of the park. As far as the style is concerned, it looks nice and futuristic, but I think they could’ve done better. The charging case is rounded so it can’t stand, and it’s a little bigger than other charging case. The open concept is what makes it stand out since not many others, if any, have this. “Clipping” the earbuds on the ears instead of inserting it is a game changer. The earbuds themselves are lightweight. If not for audio coming out, I don’t think I’ll remember putting them on. Regarding the quality of the sound, because these are open earbuds, you won’t hear the bass and other minute details as well as you normally would if you have earbuds that you insert in your ears. However, it’s Bose so they made sure it still produced excellent sound. The levels are well balanced as usual, including the bass, and the dialogue is still crisp when watching videos. There are a few things I don’t like about this, besides not being able to get the best sound since they’re open earbuds. The bluetooth connection is spotty, getting disconnected at times. Also, I’m not sure what the reason is, but sometimes, the sound gets staticky which is a minor issue. It gets fixed right away just by moving the earbuds. The features are a plus. The immersive audio is pretty cool. The sound really seems like it’s coming from somewhere else. Either it’s stationary or it’s moving with you. The battery life is long. I used it all day, and it lasted for more than six hours. Charging it was very quick. Because they’re open earbuds, there isn’t a noise cancelling feature which is fine by me. I prefer to be aware of my surroundings. Surprisingly, as loud as it can get, other people seemingly can’t hear what you’re listening to. Overall, I believe the pros outweigh the cons. These earbuds are great. I definitely recommend this especially if you’re someone active. These really don’t come off. I shook my head violently, and it still stayed in place. Once again, Bose came out with a great product.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lenlen,

      Thank you for sharing your experience with the Bose Ultra Open Earbuds.

      I am pleased to see that you love the concept of these new earbuds, as well as their sound quality, immersive audio and battery life.

      I am sorry you are sometimes experiencing connectivity issues. If this happens again, please make sure your earbuds are up to date and try to reset them following these steps: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001bufcAAA&language=en_US

      If you have any questions, or need any assistance, please don't hesitate to contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Different

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recieved these as a gift on christmas, after a few weeks with them I can genuinely say that I am very pleased with them. These are different, I can wear them both at work and still hear all my surroundings, the sound they deliver is clear and encompassing. They have an odd way of filling a niche that I think does have a place in your daily life. They are really fun to use while excercising and playing sports as well as they are the first earphone I can wear while laying down that does not hurt my ear. These however are NOT the type of earphones you’d go to for bass or even a full experience for your music. The best way to describe them is to imagine you are carrying a speaker on you and it is firing from all sides, its there but not overhwhelming. It fills a spot in my cycle of headphones and earphones that I previously had not realized I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent open ear headphones, but not for big ears

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose earphones are an interesting form factor, using a tension on a coil to hold the open ear earphones around the edge of your ear above your ear lobe and place the speaker portion near your ear canal. This is good in theory, but it relies on the right size of ear to work properly, unlike other open ear earphones that have a band around your head or a small band that goes between the top of your ear and your head. I tried these, but my ears are far too big to use these properly. The barrel portion does tension around the edge of my ear above my ear lobe as intended, but the distance from where the speaker portion then rests on my ear is quite a distance from my ear canal, so the sound of the music is fairly low. Even when I have them at full volume, the volume I hear in my far away ear canals is mid level at best. I did test this by having people with more normal size ears wear them and they reported the sound was way too loud at full volume and they generally listened to music at about 35 to 40 percent of full volume. The sound quality is excellent. I could also observed that the speaker portion was much closer to their ear canal than on my ear. Definitely pass for those with large ears. The immersive sound options were very nice, especially the motion one, its pretty cool to hear the music move around you as you move, it must use an accelerometer to detect movement. The Bose app does tend to get confused and takes a bit to get reset when it has a hiccup, but it does this by itself, with no user intervention needed, and does it without restarting the app. I would recommend to try this if you have normal sized ears and want an open ear earphone that doesn't have any bands around your head.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for sharing your experience with the Bose Ultra Open Earbuds.

      I am glad to hear that you love their great sound quality, but sorry you are unable to find a correct fit for your ears. Please check this article if you haven't done already to understand how you can position them on your ears: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US
      And if the Bose Music app is glitching at times, I would suggest reinstalling the app and make sure you are using the latest version available.

      If you have any questions, please don't hesitate to contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Pros mentioned:
    Design, Fit, Sound quality

    Rated 5 out of 5 stars

    Bose open ear ultra

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one the best earbuds for me. The design,the sound quality specially when its on still mode?Its amazing! And it holds pretty good i ran and it didnt come off or anything like that. Overall really satisfied with the new bose open ear experienced. Loved it!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best earbuds I have owned!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! I dont have to keep pulling my over the ear heads phones off, when ppl talk to me! Its great when you want to multitask. I use them when Im doing yard work, that way, I can hear cars coming. To me, I feel less rattling in my ears when I turn them up all the way. I did have to replace them once, because one stopped connecting to my phone. But if you have the Total Plus membership, they were replaced for free. No fuss no hassle. It was the best warranty experience I have ever had.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great Earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose earbuds are next level!!! I love wearing these while in the office. I have these connected to my Macbook and works flawless. Battery life is good but the sound is so crisp and clear!!! The way they clip on is deceivingly strong. They will not fall off.

    I would recommend this to a friend