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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 1915 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,915 reviews
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad background cancelation and poor quality on cal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the background noise during phone calls. People cannot hear me clearly due to the lack of noise cancellation. However, the battery life is quite impressive, and the earbuds fit securely in the ears without falling out. Additionally, Amazon offers cases for these earbuds. My only concern is the poor call quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for the review Mayra! I'm happy to hear you're impressed by the battery life and secure fit of your Ultra Open Earbuds. Please note that the noise cancelling only cancels background noises for you, not for people that you call. If the mics on your earbuds are picking up a lot of background noise, it may be necessary to move to a quieter environment. Alternatively, please give our support team a call, so we can take a closer look. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not for bigger ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would turn them because they hurt my ears. If You push them in with your fingers the sound was louder.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Sorry that you're having some issues with the fit of your earbuds. You can find our fit guide here - https://bit.ly/3ToY2dm The Ultra Open Earbuds are designed for all-day comfort. Their cuff-like fit leaves your ears totally open so you can still hear the world around you.

      Tegan - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not received free YouTube premium for 3 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product at jersey city best buy store , when I buy it they said you get 3 months free YouTube subscription, but not received yet , it’s been a month now , I tried calling customer service but they did not help me . Not worth buying products from jersey city Best Buy , and I feel the staff at this location are not customer friendly .

    No, I would not recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor hearing quality when using for talking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality when taking calls. Okay sound quality with music. Had to turn it up to full volume. Can’t use it with one by itself like AirPods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Schawayna, thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality for music, and we’re sorry about the issues you’ve experienced with call quality and single-earbud use with your Ultra Open Earbud. Just to clarify, you can use one earbud at a time, because each earbud is designed to work independently, so you can listen to audio or take calls with just one if you prefer.

      For help improving call quality, please check out this quick guide: https://bose.life/4oSXU4r. We appreciate your input, it helps us improve and serve you better.

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose Ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought a pair for my wife. she loves them too. work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Bosa Ultra Open Ear Wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love the Bosa Ultra Open Ear Wireless. I wear them while running and the sky is the limit.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but over priced

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, but the person on the other end can’t hear you well. I would not recommend this product

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Hurt ears

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is outstanding. However they hurt my ear lobe after just one hour of use. Hated to do it, but had to return

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great set and comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume is good and bakanced and its good for people who wan5 to avoid having tenatious when they are 30

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Survey

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume needs to be more higher or can’t hear without pushing it into the ear lobe.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lydia, Thank you for your review!
      I am sorry to hear that these haven't quite met your expectations, to make sure you are getting the best sound possible, I would recommend viewing this brief guide on how to make sure you are wearing them correctly, as this can have a big impact on the sound quality and volume.
      https://bose.life/3PWkXf0

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not my first choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite Bose purchase. I had high hopes for these to use at work, but driving in my pickup on bumpy dirt roads proves to be too loud and I can't hear my calls well. Seems like music can get plenty loud so not sure where the issue lies with voice calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience! Bose Ultra Open Earbuds feature a brilliant combination of innovative open-ear design, incredible audio, and all-day comfort. With a cuff-like fit, Ultra Open Earbuds leave your ears open to hear the world around you while Open Audio technology delivers rich, private sound.

      If you're experiencing issues during phone calls, try the following steps to help resolve the problem:https:http://bose.life/4mJkzhz

      Nj - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Cool but meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh they are nifty but the call quality was so bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're glad to hear that you're enjoying our Bose Ultra Open Earbuds. They offer a brilliant combination of innovative open-ear design, exceptional audio quality, and all-day comfort.

      If you're experiencing microphone issues, adjusting the earbuds' position can often help. Here's a troubleshooting guide that may assist you: http://bose.life/4pCR2st

      Nj - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I could have made. I love these for when I’m at work or even just a run. I can still hear what’s going on what’s around me and still enjoy some good music.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top comfort

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are not very loud in a loud environment but in quieter settings I absolutely love them. The call quality is lacking a little

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 3 out of 5 stars

    Bose new Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily fits on the ear but voice quality was average. Not worth $300.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the Ultra Open Earbuds' fit! On voice calls, you won't get quite the same quality as when you listen to music, due to the different Bluetooth profile (HSP/HFP). I hope this is useful! Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Sound good , mic bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is okay but the mic was really bad Even in indoors -- it wasn't able to pick up

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cheryl.
      Thank you for your post. We are happy to hear that you love the sound quality of the earbuds. If the microphone on your product picks up your voice quietly or with added noise that makes it difficult for others to understand you during phone calls with your product, try the steps here: https://bose.life/3ATowhy. If you require further assistance, feel free to contact us at https://bose.life/3BgUIIU. We would love to help.
      JaiSan - Customer Support bose

  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The innovation of how to hold os wonderful Surely next generation will have better ambient cancel mic

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Returned for two reasons

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to like them and keep them but returned it. My two cents. 1) It was not great for wearing longer times. Pain in the ear lopes. 2) Sound was audible to the persons nearby as a disturbing annoyance. I have the Bose frames that I use regularly, the sound from that was not nuisance to people around me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this so much I should buy another one of this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sooo much better than I expected. Let's me zone out but still be aware of my surroundings.

    I would recommend this to a friend