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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 2080 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,080 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose wrap around ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. They fit well cliped on to my ears. The sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great/Comfort questionable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, not directly in the ear, but does hurt my ear where’s wraps around after a while. I wear one at a time so I switch them out.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bose system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and battery lise was pretty goodbosee

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great fit on my ears. love the color. sounds great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are nice, the sound while listening to music is great. However—when phone calls come in the sound cuts in and out, the person on the other line can hear themselves speaking as if it’s echoing back to them. The volume goes up and down so they can’t really tell what you’re saying to them. The battery life in standard listening mode is approximately 7/8hrs and in immersive listening mode is approximately 2/3hrs. The case charges pretty fast and the headphones charge quickly too. For $300 headphones there shouldn’t be any sound issues so I wound up returning them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Celise,

      We're glad to hear that you enjoyed the sound quality while listening to music. However, we apologize for the issues you encountered during phone calls. We understand how important it is for calls to be clear and uninterrupted, and we're sorry that this was not the case with our product. This article might be helpful in resolving the audio issues encountered on calls: https://bose.life/4a6Qm6c. Your feedback regarding the battery life and charging speed is valuable to us, and we appreciate your insights on these aspects. If you have any further questions or concerns, please feel free to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 1 out of 5 stars

    Strike 2 Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! They’re so sleek. Fit nicely around my ears, I think they’re pretty comfortable, great sound when not crackling. So far this is my second pair, 1st pair; crackling and popping noise when I adjusted it, I returned them for the white ones. Now the crackling is worse with my 2nd pair. It’s just terrible, sometimes it doesn’t crackle, but most of the time it’s almost every few mins for a couple of seconds. Also has like a Bluetooth glitch time to time, like it disconnects for a second and comes back on. I love these though, I can listen to music and still be aware of my surroundings. The whole reason why I wanted these but the crackling and popping noise, I’m not sure it’s entirely worth it. I am sad to be returning them once again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you've been enjoying the design and fit of your Ultra Open Earbuds, as well as the audio quality!

      If you're experiencing crackling sounds or occasional Bluetooth stability issues, try rebooting your connected mobile device, as that can help to restore a stable connection. Also, check whether these issues are occurring in all environments, or whether they seem to be specific to one environment. Our customer support team will also be happy to assist further, via the relevant troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great but the customer support is abysmal. They're very comfy and they sound great but I lost one of the earbuds on campus, which was entirely my fault. When I contacted their support to try to purchase a replacement earbud they informed me that they are factory paired and it is impossible to purchase a replacement. The only option they gave me was to purchase a new one at full price. After some discussion they did offer me a one-time discount to purchase a new set. However the purchase price was based on their original MSRP not what I purchased it which would have still been more expensive than what I paid at Best buy. I recommend avoiding any earbuds like these if this is their standard protocol.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cody, thank you for sharing your experience with us. We're really glad to hear you’re enjoying the comfort and sound of the Ultra Open Earbuds, but we’re truly sorry hear about your experience when trying to replace the lost earbud.

      Because Ultra Open Earbuds are factory‑paired, we’re not able to provide single‑earbud replacements at this time. We understand how disappointing that can be, especially in a situation where only one earbud was lost. We appreciate you taking the time to discuss options with our support team, and we’re sorry the solution offered didn’t meet your expectations based on your original purchase price.

      Your feedback is incredibly valuable and helps us improve both our product policies and the overall support experience. If you’re open to it, we’d love the chance to review your case again and see if there’s anything more we can do to help.

      Please contact us directly at https://bose.life/46jIkY4, and we’ll take a closer look.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I like these a lot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a little getting used to but the sound is great either in stereo or immersion. The most I’ve ever paid for earbuds.I’m hoping that they last longer than most.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose ear phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent & Awesome i like it comfort easy to use sound is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium Bose sound experience. Super comfortable ear buds that I ever wear, you almost forguet that you are wearing it. They need to improved the mic during call reception, people constantly telling me... "sorry you don't hear cleary". But overall a great product, unique style, very comfortable and great sound. My only complain is on calls but looks like is more software related than harware, sorround sound canceling algorithm.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Almost 5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually about 4.7 stars. They sound great and I actually forgot I had them on. You can wear them for hours . Only issue is they are a little too "open" I mostly bought them to use while working out at the gym , if you are under one of the club speakers or there is a fit class going on ( other loud speakers ) it's hard to hear your own music , even at full blast. They are great out doors and around the house . You can still have a conversation while listening.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound , the fit , the price hands down a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I have had in a long time. Have great sound and are able to hear the outside noise as well. Would recommend to anyone looking for a good pair of earbuds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable with Great Sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality. They’re easy to slip on without the discomfort of most earpieces going into the ear canal. I brought the Bose charging case which is small and convient to carry around and keep your headphones charged the whole day.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE THESE! Use Them Daily!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been really impressed with the Bose Open-Ear True Wireless Open Earbuds. They’re incredibly easy to use, with a straightforward setup and intuitive controls that make everyday use effortless. The sound quality is excellent for open-ear earbuds—clear, balanced, and enjoyable while still letting you stay aware of your surroundings. Comfort is where these truly shine. I can wear them for an entire work shift and often forget I even have them on. They never feel heavy or irritating, which makes them perfect for long hours of use. There are a couple of downsides to be aware of. Because of the open-ear design, people around you can hear what you’re listening to, especially in quieter environments. Also, while calls sound good on my end, people on the other side sometimes have a hard time hearing me clearly. Overall, these are fantastic open-ear earbuds for comfort, ease of use, and sound quality—just keep in mind the sound leakage and call microphone limitations.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and sound quality. Comfortable and does not fall out of my ears like traditional ear buds

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    BOSE did it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice looking and incredibly comfortable. The sound is still beautiful ant they are extremely easy to handle

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small canal can't stick the typical ear buds in my ear. Great sound, comfortable. Expensive but worth the cost.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Mostly good, doesn’t work in loud areas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds work very well, the sound quality is good, and they don’t hurt my ears over time like many other earbuds. However, as they are open ear, they are impossible to hear in loud environments like on an airplane or in a cafeteria

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don’t even realize you are wearing this. I have been using it for while charting at work, and the best balance in listening to music and still hearing the call lights at work. Sounds amazing too.

    I would recommend this to a friend