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Customer Ratings & Reviews

Your price for this item is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1787 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the Ultra Open-Ear True Wireless Open Earbuds for their excellent sound quality, comfortable fit, and long battery life. The open-ear design is also a plus, allowing users to hear their surroundings. However, some customers have experienced connectivity issues and feel the volume could be louder. A few also believe the earbuds are overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,787 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them! You won't regret it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! I love the sound quality and the comfort!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent open air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not great. It’s nice to have open air to hear the surrounding noise but when you’re in a loud environment hearing music or phone calls is very difficult. I wouldn’t buy these again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback. We’re glad to hear you appreciated the open-ear design and its ability to keep you aware of your surroundings. That said, we’re sorry to hear that the performance in louder environments didn’t meet your expectations.

      Bose Ultra Open Earbuds are designed to prioritize situational awareness, which can sometimes affect sound isolation and clarity in noisy settings. We understand this trade-off may not work for everyone, especially if you often use them in busy or loud environments.
      If you're looking for something that offers better sound isolation and a more immersive listening experience, perhaps you'd be interested in trying our QuietComfort earbuds. They’re designed to block out background noise, making them ideal for enjoying music or taking calls even in busy or noisy settings.
      - Jelyn, Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not received free YouTube premium for 3 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product at jersey city best buy store , when I buy it they said you get 3 months free YouTube subscription, but not received yet , it’s been a month now , I tried calling customer service but they did not help me . Not worth buying products from jersey city Best Buy , and I feel the staff at this location are not customer friendly .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Too short of connection to the inner ear.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The length of the ear pod to the under ear is too short. So I really could not get the sound I wanted into my ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with the Bose Ultra Open Earbuds. The unique open-ear design is intended to balance comfort and situational awareness, making them ideal for active lifestyles. However, we understand that earbud length and positioning can affect how sound is delivered, especially for users with different ear shapes.
      The earbuds are designed in a standard size meant to fit most ears comfortably, but individual fit can vary.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great for working out! They stay in your ear and are comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Never falls out! Finally..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never falls out! Finally.. Work great for medical field ECT.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Want to love them…

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really wanted to love these headphones. I’m an AirPod user and they were uncomfortable with my new piercing so I was look for something that didn’t go in my ear. These are super comfortable and I can here things really well, but it’s really hard for people to hear me on my calls, so I had to return them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, I am glad that you were enjoying the comfort and features of the Ultra Open earbuds. We do have troubleshooting suggestions that can help with issues during phone calls: https://bose.life/4hIn02q. Should you need additional support, please contact our technical support team who will be happy to assist you. You can find their contact information here: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose open ear review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always amazing quality when it comes to bose. I would highly recommended thes to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, comfortable, wish the battery lasted longer but it charges fast.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, I would recommend getting them. They have the best quality

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Bad Bluetooth connection.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it should be not a struggle to switch between Bluetooth devices. I’m beyond frustrated and I e had these less than 3 days. I want to say it’s my weeks but these ear buds do not switch from my work computer to iPhone seamlessly. You have to go through an app and even then it doesn’t recognize my computer.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review! The Ultra Open Earbuds don't support multi-point, but you can switch between two previously connected devices by setting a "Switch Devices" shortcut in the Bose app. If any Bluetooth recognition issues persist, please contact our support team for help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    I need help!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair in 9 months and they still don't work, I've only been able to exchange them because I have a warranty this is the second time I've had to pay 66.00 for a two year warranty they have never worked unfortunately this time I have reached out to Bose to see if they can help me if not every 10 days I'll be exchanging them out My 1st purchase was 12/24 I was within my return policy so I returned them got busy and missed the return period so I was stuck with them or pay another 66.00 so I decided to wait hoping they may come out with a new generation of them then I would upgrade but after 8 mos with using them and no new generation insight I decided to pay the 2nd 66.00 to keep the warranty for another years hoping these would work but nope still sound muffled so l exchange them out for another new pair and they still don't work, so if Bose is not able to help me then Best Buy where I brought them from needs to figure something out or they will see me every 10 day returning these Bose ear buds if they dont work.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback! The Bose Ultra Open Earbuds offer a unique combination of innovative open-ear design, immersive audio, and all-day comfort. With their cuff-like fit, they allow you to stay aware of your surroundings while enjoying rich, private sound through our OpenAudio technology.

      It’s quite rare for the same issue to persist across multiple brand-new replacements. In some cases, muffled sound can be caused by the audio source, such as the app being used or the connected device, rather than the earbuds themselves.

      To help you further, here’s a helpful guide that walks through steps to troubleshoot low or muffled audio: http://bose.life/4mRCFOn

      If you continue to experience issues, please don’t hesitate to reach out. We’re here to help and want to ensure you get the best experience possible. You can reach us through this link: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for a mom who wants to listen to music or make calls but also hear my daughter in case anything! 4/5 because sometimes others have issues hearing me if I don’t have both on.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    It’s a Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A 10/10 they don’t fall off like Apple AirPods. They stay gripped on your ear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and you can also talk to people and listen to music at the same time

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    my earpiece

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the earplug so easy and too real noise you will love and keep, amazing!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Bose Open earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds is great for open earbuds but I always get people on the other side of the phone tell me they can barely hear me or that I sound far.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy that you like the sound of the Ultra Open Earbuds, Raul! If people on the phone are having trouble hearing you, make sure the microphone holes on the inner edges of the earbuds are not blocked. If that doesn't help, please contact our support team for further troubleshooting help. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphones that you can have, the sound is perfect and practice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GRRRRRRREAT CHOICE!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GRRRRRRRRRRREAT CHOICE !!!!!!!!!!!!!!!!! Is a good buds!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Exactly what I was looking for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and the sound is great. I really like the size of the product

    I would recommend this to a friend