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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 2196 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,196 reviews
  • Rated 1 out of 5 stars

    broke yesterday

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product all of a sudden does not turn on and will not charge anymore.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Earljam! We're sorry to hear that you’re experiencing issues with your Ultra Open Earbuds. This problem can sometimes occur if the earbuds are not making a proper connection with the charging case. We recommend checking the charging pins inside the case to ensure they are all popped out and undamaged, as this can confirm whether the case itself is functioning correctly. Additionally, gently clean the charging contacts on both the earbuds and case, and try using a different USB cable and power adapter to rule out charger issues.

      Here is a full guide troubleshooting guide you can follow to help resolve your concern: https://bose.life/4338LPY

      If the issue continues after trying these steps, our support team will gladly assist you with further troubleshooting through this link: https://bose.life/contactus

      We hope this helps you get back to enjoying your Bose Ultra Open Earbuds.

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Happy wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound, this was a present for my wife and she loved them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They dont hurt your ears!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was waiting for an enhanced version (v2) thinking these buds wouldn't be a good quality device but I was wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jasper

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product my wife enjoys them very much and glad

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not Worth the Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're ok. They don't last all day. Sometime have issues with the other person hearing me. If I only wanted them to listen to music...then they'd be fine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If any other noise you cant hear anything. But if no noise not bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate your feedback! Due to the open design of the earbuds, they do not feature noise cancellation. This model has been created with awareness at the forefront and allows you to enjoy your favorite media while remaining alert to the surrounding world. Let us know if we can assist further!

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christmas gift so they haven't been uses. I'm sure they're great!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Never falls out! Finally..

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never falls out! Finally.. Work great for medical field ECT.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get them! You won't regret it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic! I love the sound quality and the comfort!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not the best BOSE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not totally thrilled with them. They clip on ok but the sound seems to be muffled with how they fall in my ear. One of the buds doesn't seem to connect 100% of the time and I have to put it back in case and then try again. I have them linked to phone and computer, if computer is on and I want to use them with phone they won't connect. Haven't figured out how to correct this other than have computer off.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear you're not completely happy with your Ultra Open Earbuds, though they do seem to fit you well. If your earbuds are sounding muffled, follow the guide here to make sure you're wearing them optimally: https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US. As for the connection issues you mentioned, it is best to wait until the right earbud's battery level has been announced before you put the left earbud in. Lastly, you can store up to 6 devices in the earbuds' device list, however you can only connect and play audio from one device at a time. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    They are ok...

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To listen to music they are great but to have a conversation no. The other person will not hear you at all and I believe this is an issue with this earbuds anyway. But overall good for listening to music.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us.
      We’re glad to hear you’re satisfied with the audio quality, but we’re truly sorry to learn others are having trouble hearing you during calls. Clarity is very important to us, and we appreciate you bringing this to our attention.
      We’d love to help you troubleshoot the microphone issue. Here's the troubleshooting link that can help you have a better call lity nd---ka08c000001bujeaaa?language=en_US

      -Jelyn, Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    I Can Not Hear You Now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product had great reviews, however upon use did disappoint. Not only was the volume low, but it was not clear as well.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JarmanP, thank you for sharing your feedback with us. We’re glad to hear you gave the product a try. Adjusting the volume through your connected device and customizing the audio performance through the Bose EQ can help enhance the listening experience. You can also try adjusting the earbuds to ensure they are worn properly, fit plays a big role in both comfort and sound quality. If you are experiencing unexpectedly low audio, you can also use this troubleshooting guide to help resolve the issue. (https://bose.life/4trsPXR)

      Thank you again for taking the time to share your thoughts, feedback like yours helps us continue to refine our products and deliver a better listening experience.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose open ear review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always amazing quality when it comes to bose. I would highly recommended thes to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose open ear buds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the Bose open ear buds... I can still hear what's going on around me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Bose ultra

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re great for working out! They stay in your ear and are comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Get em!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Was really surprised with the quality despite how they fit on the ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    my humble review

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound The sound was amazing however when someone call they couldn’t hear you

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Happy to hear you like the sound quality of your Ultra Open Earbuds! If you're having trouble being heard on calls, one thing to check is that you're using the earbuds' latest firmware. The earbuds are updated wirelessly via the Bose app; the case is updated from a computer by going to btu.bose.com. If updating doesn't help, our support team will be happy to assist you via further troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Noise

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds good to use in quiet places. When you use them in gym or the street you will hear all the noise around you .you will not be an enjoy the music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Albert, thanks for sharing your feedback! Intentionally by design, the Ultra Open Earbuds combine an innovative open-ear cuff design with OpenAudio technology to deliver rich, private sound and all-day comfort. The cuff-like fit keeps your ears open to ambient sounds so you stay aware of your surroundings while enjoying immersive personal audio.

      If you're looking for a noise cancelling experience, check out our range of QuietComfort headphones and earbuds to silence the noise around you.

      Nj - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Usefulness

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Earbuds makes its easy to use while im working and warranty swap was super easy.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound good, comfortable, wish the battery lasted longer but it charges fast.

    I would recommend this to a friend