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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 2199 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 90 Showing 1,781-1,800 of 2,196 reviews
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    1Dazzlin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design. Love the voice isolation, can hear everything going on around you but horrible mic quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ray and thank you for your review!

      I'm glad to hear you are enjoying the Ultra Open earbuds!
      One thing that can help the microphone to work as intended is to make sure nothing is covering the earbuds. If you are wearing headgear, such as hats, headbands or earmuffs, this could muffle the microphone, and as a result, could cause poor or low microphone performance.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 5 out of 5 stars

    We need to stay alert

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nature lover, a gym buff or even just doing your walk with family, this is for you. Open ear lets you hear what's happening around you while still in your music.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are absolute garbage, do not buy them. You can barely hear phone calls and the connectivity is awful. I never write reviews, but felt compelled becaise these are that bad

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We’re very sorry to hear about your experience and the frustration with call quality and connectivity. We truly appreciate you taking the time to share your feedback. To help resolve the issue with your earbuds, please refer to the troubleshooting guide linked below:

      https://bose.life/4ce3BGk

      Gem - Bose Customer Review bose

  • Rated 3 out of 5 stars

    Decent open air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not great. It’s nice to have open air to hear the surrounding noise but when you’re in a loud environment hearing music or phone calls is very difficult. I wouldn’t buy these again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback. We’re glad to hear you appreciated the open-ear design and its ability to keep you aware of your surroundings. That said, we’re sorry to hear that the performance in louder environments didn’t meet your expectations.

      Bose Ultra Open Earbuds are designed to prioritize situational awareness, which can sometimes affect sound isolation and clarity in noisy settings. We understand this trade-off may not work for everyone, especially if you often use them in busy or loud environments.
      If you're looking for something that offers better sound isolation and a more immersive listening experience, perhaps you'd be interested in trying our QuietComfort earbuds. They’re designed to block out background noise, making them ideal for enjoying music or taking calls even in busy or noisy settings.
      - Jelyn, Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great everyday wearable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use these all day everyday, no issues. Love that you can hear everything around you but still hear your music, great for riding bikes in the city

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not for bigger ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would turn them because they hurt my ears. If You push them in with your fingers the sound was louder.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Sorry that you're having some issues with the fit of your earbuds. You can find our fit guide here - https://bit.ly/3ToY2dm The Ultra Open Earbuds are designed for all-day comfort. Their cuff-like fit leaves your ears totally open so you can still hear the world around you.

      Tegan - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great earbuds for non noise cancel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These can be super helpful when you want to listen to the outsode world and your music.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad background cancelation and poor quality on cal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am disappointed with the background noise during phone calls. People cannot hear me clearly due to the lack of noise cancellation. However, the battery life is quite impressive, and the earbuds fit securely in the ears without falling out. Additionally, Amazon offers cases for these earbuds. My only concern is the poor call quality.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for the review Mayra! I'm happy to hear you're impressed by the battery life and secure fit of your Ultra Open Earbuds. Please note that the noise cancelling only cancels background noises for you, not for people that you call. If the mics on your earbuds are picking up a lot of background noise, it may be necessary to move to a quieter environment. Alternatively, please give our support team a call, so we can take a closer look. Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Not for me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone calls were not clear to those you speak with, also the clip hurt my ear. I returned the item.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thank you for sharing your experience. We’re sorry this isn’t the outcome we want for our customers, as our goal is for you to be fully satisfied with our products.

      For the microphone concerns, positioning can affect performance, if the earbuds aren’t seated properly, it may impact how clearly your voice is picked up. Please check this guide: https://bose.life/3Jlrhg5

      We hope these steps help improve the performance of your Bose Ultra Open Earbuds. If the issue continues, please reach out to our support team here: https://bose.life/contactus We’ll be glad to assist further and explore alternative solutions.

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with Bose period. Never had a product that didnt excel.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose ultra earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a good fit for ear and can hear background while playing music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rose, thanks for sharing your feedback on the Bose Ultra Open Earbuds. These earbuds are designed to keep you connected to the world around you, so they don’t block outside sounds or include noise‑cancelling. Instead, they let you enjoy your music while staying aware of your environment.

      They also feature automatic volume control, available in the Bose app, which adjusts your sound so it stays balanced as your surroundings shift from quiet to loud and back again. For tips on improving your fit and overall experience, please check out our helpful support article: https://bose.life/48xYAq6 Hope it helps!

      Klariss - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Want 2 luv them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough if u walk too far away they hang up phone

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience with us. We’re sorry to hear that the volume and call performance aren’t meeting your expectations. For awareness, the Bose Ultra Open Earbuds have a Bluetooth range of up to 30 feet (9 meters), and moving beyond that distance can affect audio and call stability.

      If you continue to have concerns, we’d be happy to take a closer look. Please feel free to reach out to us through this link: https://bose.life/49SSe5s and include your product’s serial number, and a brief description of the issue. Once we have those details, we’ll review everything carefully and do our best to assist you.

      Gloria - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Baby Blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome. She loves them. Great buy. And the color is so cute

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice but over priced

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is ok, but the person on the other end can’t hear you well. I would not recommend this product

    No, I would not recommend this to a friend
  • Cons mentioned:
    Price

    Rated 3 out of 5 stars

    not worth

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    theyre cool but i dont think theyre worth the price...

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Scratching sound after few days of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 pairs and both pairs ended up making a scratching noise after the first few days of use. Also didn’t last 10 hours even though it said 18. They would also just disconnect from my phone out of nowhere at random times. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Cameron, thank you for sharing your experience with us. We’re very sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds .Just to clarify, the Bose Ultra Open Earbuds are designed to provide up to 7 hours of play time (up to 4 hours with Immersive Audio or Auto Volume), up to 48 hours of standby, and an additional 19.5 hours of battery life with the charging case. For the scratching noise concern, we recommend checking out this troubleshooting guide: https://bose.life/4iiStJi to help resolve the issue. Regarding the Bluetooth disconnections, please note that connectivity may drop if your earbuds are paired to multiple devices with Bluetooth turned on at the same time. This troubleshooting guide: https://bose.life/3LUALQu will walk you through steps to address that as well. We hope this helps get things working smoothly again.

      These steps should help resolve both concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus .We truly hope this helps resolve the issue for you! We’re happy to help!

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Awesone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No regrets, one of the best purchases I've ever made.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Can be hard to hear it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They super great for not being in your ear, if you like noise cancellation this product isn’t for you. I work on a tug so background noise can make it hard to hear while talking on the phone or listening to music. I have zero complaints for using around normal noise levels like shopping, or being around the house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Sad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good but not good when you had a call people can’t hear you well. But good for listening music. I loved it because was outside your ears but unfortunately I had to return

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Norma,

      I am glad to hear that you loved the design and audio experience of the Ultra Open earbuds, but sorry you decided to return them due to issue during calls. To get the best experience, please check our fit guide: https://bose.life/4dFT2cl

      Best regards, Lau - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is good ,I like the service and product , thank you very much

    I would recommend this to a friend