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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 2200 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,200 reviews
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality small size, the price is correct for the quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose open earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ear buds work great especially when I am at the gym.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose ultra open earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is amazing. I wear hearing aids so having the ability to have both the earphones on and my hearing aids in isna thrill!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not received free YouTube premium for 3 months

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product at jersey city best buy store , when I buy it they said you get 3 months free YouTube subscription, but not received yet , it’s been a month now , I tried calling customer service but they did not help me . Not worth buying products from jersey city Best Buy , and I feel the staff at this location are not customer friendly .

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bose - Earbuds - Black

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need someone to check the setting because the left one works sometimes and the right one does not work at all. I have been Store twice short Staff ...... help is not available. I will try the Store one more time.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear that your left Ultra Open Earbud isn't always working, and that the right earbud doesn't seem to work at all. If rebooting your smartphone doesn't help stabilise the connection, then reach out to us via the following link and we'll take a look: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose is great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife is very happy with this product if my wife is happy I’m happy the best for my wife thank goodness she likes

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loved these ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Just bought for the aesthetic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are pure @$$. I could stand the fact that they don’t have noise cancellation because of the design. I got these solely because I loved how they looked. What I can’t abide is how they constantly unpair from my devices and how trash they are for phone calls (no one can hear me properly on this). Even with the discounts they have on these frequently, it’s still a questionable investment.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tylor, I'm very sorry to hear your Ultra Open Earbuds are unpairing from your devices! If this is happening, try rebooting your mobile device, which can resolve such issues. If people are having trouble hearing you on calls as well, make sure you're on the latest firmware; version 4.0.22 was introduced to improve the customer's experience on calls. If these steps don't help, remember our support team will always be on hand to help you: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Too short lived for the cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't waste your money. The right ear bud failed after 1 year 4 months, just outside of warranty and Bose was zero help. They had me reset them and they worked for another week then failed again. There are less expensive alternatives that will probably last as long or longer.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience—we’re truly sorry to hear about the issue with your right earbud and the frustration it’s caused. While we regret that the reset only provided a temporary fix, we’d still like to help. Even beyond the warranty, we may be able to offer service options or solutions that could make things right. If you're open to it, we’d appreciate the chance to take another look at your case.

      Please feel free to send us your product details or case number, and we’ll do our best to assist you further.
      Here's the link: https://bose.life/48EXztC

      -Jelyn, Bose Customer Support bose

  • Rated 5 out of 5 stars

    Best ear plugs ever .!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear plugs ever .!!! That you can get for a reasonable price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy accidents

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accidentally got the wrong head phones but they still loved them!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Review on Bose ear bud clips

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not all is cracked up to be. I purchased them because of the quality of the brand, but so disappointing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Edward, thank you for sharing your experience with your Bose Ultra Open Earbuds. We truly appreciate you taking the time to let us know about your concerns, and we’d love the opportunity to look into this further to help ensure your earbuds perform as intended.

      Please connect with our customer support so we can assist you: https://bose.life/48EXztC

      Klariss – Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For Bose I expect much better. The quality when trying to talk on the phone is terrible. Cuts in and out and sounds very far away for the person on the other end. Would not recommend at all and would return if I could.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Melissa! Thank you for bringing this to our attention. We truly appreciate you sharing your feedback about the call quality, especially the microphones cutting in and out and sounding far away to the person on the other end. The Bose Ultra Open Earbuds include two microphones in each earbud, and proper positioning plays a big role in how well they pick up your voice. If the microphones are blocked by hair, headwear, or if the earbuds aren’t clipped on securely, callers may hear you as distant or inconsistent.

      Please ensure the microphones are unobstructed and that the earbuds are positioned correctly on each ear, this can noticeably improve clarity during phone calls.

      You can check out this helpful trouble-shooting link for more information: https://bose.life/4uorT7i

      Cedrick - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Needs Work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed. Difficult to place in ear. People often complain that they can’t hear me on calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear of your disappointment with your Ultra Open Earbuds! If you're having trouble wearing them, our guide here should help: https://support.bose.com/s/article/ult-headphoneopn-wearing-and-adjusting-your-earbuds---ka08c000001brkkaai?language=en_US. As for calls, one thing to try is ensuring you're using the latest firmware; Bose released version 4.0.22 to improve the customer's experience on calls. Therefore, head to the Bose app and check for any updates to your earbuds. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dislike this earbuds no good to me i gave them to my husband and he don like them either nosie cancelation is awful

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not happy with your Ultra Open Earbuds.
      Please note that they don't have noise cancellation due to their form factor, being open earbuds. You will then be able to hear your surroundings, as well as your music.

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good not great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice that they don’t have to stick them in your ear, however, they are difficult to get into the correct position to hear they way I am used to listening to my headphones.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, Michael,

      We appreciate your feedback. It's great to hear that you appreciate the design of the headphones, but we understand that finding the perfect fit can be challenging. We recommend seeing this article in order to ensure the perfect fit: https://bose.life/4a1X6T0. If you need any further assistance, please feel free to reach out to us.

      Eric V. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    ok returned same day

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is an ok product . if you wanna be nosey and hear people talking and wanna be aware of your surroundings get them. i still prefer the airpod pro .

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jovana, I'm sorry to hear you returned your Ultra Open Earbuds as you weren't fully keen on the open-ear design. This design enables the listener to hear their favorite content whilst maintaining awareness of the world around them. If you'd prefer a product that allows you to block out as much or as little of the outside world as you like, I'd recommend our in-ear noise-cancelling solutions. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Ehh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife. These are not good for talking on the phone. Otherwise it’s as described but disappointed about the microphone!!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Julian,

      We're sorry to hear that the microphone didn't meet your expectations for phone calls. While our product description outlines the features and capabilities of the headphones, we understand the importance of clear communication during calls. We recommend visiting our article in order to address the microphone issue: https://bose.life/431eULD. If you have any further questions or the issue persists, please reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    GARBAGE !!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the worst ear pods I’ve ever used. While trying to make a call No one can understand a word I say. Thought maybe it was just a defective pair . I exchanged them for another pair. SAME PROBLEM

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JamesH, thank you for sharing your experience with us. The Bose Ultra Open Earbuds are designed with two microphones in each earbud to help improve clarity, but performance can sometimes be affected by fit, positioning, or obstruction. Please ensure the microphones are not blocked by hair, clothing, or headwear, and that the earbuds are positioned correctly. Updating the firmware through the Bose app can also help resolve microphone performance issues.

      We’re truly sorry to hear that both pairs of earbuds you tried had the same issue with call quality. We’d love to help you improve your calling experience with the earbuds. Here’s a helpful guide you can check out: https://bose.life/46PlXdr

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Really excited to have the this in my daily life from to personal. Highly recommend!

    I would recommend this to a friend