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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 2200 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,200 reviews
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can barely hear when we talk on the phone. It's not snug—it slips off easily.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your experience with the Bose Ultra Open Earbuds. We understand how important clear and loud audio is during phone calls, and we’d love to help you get the best performance from your earbuds.

      Proper fit plays a key role with the Ultra Open Earbuds. Their open‑ear design relies on correct positioning to deliver balanced sound and clear microphone performance. When the earbuds are properly aligned and seated, you’ll notice richer audio quality and more natural‑sounding voices. For tips on achieving the best fit and improving audio performance, please refer to this online guide: https://bose.life/4uadmLq

      We’re confident that with the right fit and settings, you’ll enjoy the incredible audio and listening experience the Bose Ultra Open Earbuds are designed to deliver.

      Rein - Bose Customer Support bose

  • Pros mentioned:
    Battery life

    Rated 1 out of 5 stars

    Good yet the price point doesn’t align with sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good yet the price point is way too high for the Level of quality. The sound during a phone call is absolutely horrendous. The fitment I’ve grown accustomed to but still is less than functional during vigorous exercise. Battery life and change time is great.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you're enjoying the battery life of your Ultra Open Earbuds, and that you've grown accustomed to their fit most of the time. Though these earbuds won't provide quite the same experience as earbuds that sit directly in the ear canal, we'd like to assist and advise on the points you've raised. Please contact our support team here: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Best Buy Employee

    Rated 5 out of 5 stars

    Worth it

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Get for bike rides you can still hear everything around you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The worst headphones fro gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The lack of noise canceling makes these completely useless in my opinion Unless you want to listen to them in your bedroom

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      By design, the Open Earbuds don’t block out the world or have noise cancelling, however, they do have an automatic volume control feature, accessible in the Bose app, that helps you hear your music evenly as your environment changes from quiet to loud and back. But in very noisy environments where noise cancelling is helpful, traditional earbuds such as the QuietComfort Earbuds could be a better choice.

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Bad Bluetooth connection.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price it should be not a struggle to switch between Bluetooth devices. I’m beyond frustrated and I e had these less than 3 days. I want to say it’s my weeks but these ear buds do not switch from my work computer to iPhone seamlessly. You have to go through an app and even then it doesn’t recognize my computer.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review! The Ultra Open Earbuds don't support multi-point, but you can switch between two previously connected devices by setting a "Switch Devices" shortcut in the Bose app. If any Bluetooth recognition issues persist, please contact our support team for help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Okay but not for the cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones were mostly used for running. It hasn’t even been 3 months yet and the left earbud is already going out/not charging.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Julie. Thank you for your valuable feedback. We're glad that you were able to use your earbuds for running as they are excellent for exercise, thanks to their confident stability on your ear, powerful sound, and open design. While we strive to design products that endure daily use, performance can sometimes be affected by various factors. You can try the troubleshooting steps outlined in this link here http://bit.ly/46Fm1gd. Please feel free to contact us via http://bose.life/globalsupport should the issue still persists after doing the steps provided. We're always here to help! Kurt - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds work great. They don't hurt the ears. And the sounds is awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was amazing don’t regret it one bit. 10/10 I would recommend it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bose head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not allow sound in unless the volume is considerably low. Sound is mediocre at best. And if you want to listen loudly you cannot.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your disappointment with the Ultra Open Earbuds! These earbuds are designed to provide world-class Bose audio, while enabling you to enjoy your surroundings. We'd like to check your earbuds are being used optimally, so we can help you get the best out of them. We look forward to hearing from you! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was good at first until the right one stopped working.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your feedback. We’re glad to hear the earbuds worked well for you initially. Regarding the right earbud that stopped working, we’d like to understand more about what happened and what went wrong. Please feel free to reach out, we look forward to assisting you further. You can reach us through this link: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a long time Bose fan, and thought these Open Ear earbuds would be great for walking/exercise. While they were very light weight and comfortable. I could never find a position that provided even "decent" sound quality or volume. I returned them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi William, happy to hear you're a long-time fan of our products! Although you enjoyed the comfort and feather-light grip of your Ultra Open Earbuds, I'm sorry to hear you weren't able to find the sound and volume you were looking for. While an open-ear design may not be as loud as a closed-ear design, you can try resetting your earbuds, as shown here: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001fddgAAA&language=en_US. Our support team will also assist further, if this is needed. Regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    An Interesting Piece of Garbage

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like any TWS earbuds Bose been made in recent years, it's an interesting piece of industrial garbage. It's perfect set of sports earbuds with a perfect usage scenario when you sitting indoor under a quite atmosphere. Ah, no need to mention the small issues like no ANC, volume extremely low and not for people with big ears, those are harmless small problems that not worth mention.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey there, thanks for sharing your feedback. By design, Ultra Open earbuds do not block out the world or have noise cancellation. However, they do feature an automatic volume control feature which will help you hear music evenly as your environment changes around you. In addition, proprietary Bose OpenAudio technology allows the earbuds to play rich, immersive audio privately. The buds are designed to fit all; the light-as-air flex arm provides enough grip to keep the buds secure on any size ear. They're even designed to attach to a part of the ear that does not interfere with most glasses, hats, and piercings!

      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Father’s Day Gift Made Easy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed the fast shipping and description for the product

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price they are nothing special and seem to make a clipping sound from time to time when listening to music on my iPhone and Apple Music

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      Sorry to hear that you're experiencing a clipping sound from your headphones. This is not what we would expect and are sorry you had this experience. You have a 1 year warranty and lifetime of support available through Bose for your product. If you require support, you can contact us directly via https://bit.ly/3UNtwsQ for a solution to your concerns.

      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Doesn’t have noise cancellation

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for just listening to music not good for loud areas or working is a loud environment.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there! Thanks so much for your thoughtful feedback, we’re really glad to hear you’re enjoying the earbuds while listening to music. The Open Earbuds are designed to keep you connected to your surroundings, so they don’t include noise cancellation or block out external sounds. This allows you to enjoy your music while staying aware of what’s happening around you.
      That said, they do feature automatic volume control, which you can enable through the Bose app. This smart feature adjusts your music volume based on changes in your environment, helping you maintain a consistent listening experience whether things get quiet or loud. Hope this helps! Kurt - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Design, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Incredible sound, great hardware, but not for me

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Ultra Open Earbuds are clearly an innovative new design from Bose. I can see this design's appeal for many people, but it's not for me. The earbuds come in a nice, compact case that boasts nearly 20hrs of charge time. The earbuds themselves will last about 4 hours with immersive audio on and about 6 hours with it off. I'm impressed with how the earbuds are placed in the charging case. Since these earbuds are flexible and longer shaped when stretched out, I was concerned I'd have to fiddle with putting them back in the case, but they slip in effortlessly and are held in place by strong magnets. There is also a USB-A to USB-C cable included in the box. I must say that the immersive audio versus regular stereo audio is pretty special. The immersive audio has a more concert/stadium like sound to it, despite being an open ear design. I would say that the sound quality is the best of any earbuds I have tried. Downloading and connecting the earbuds via the Bose app was effortless and worked first time. Bose achieved a great quality sound while still being truly open. In other words, while the music quality is exceptional, I could also hear everything going on around me as if the earbuds weren't even there. They truly are open air. However, these aren't for me. Frankly, it took me about 10 minutes to figure out how to put them in my ear. They do feel comfortable and once they are on you don't feel them hardly at all, but every time I try to put them on I end up having to fiddle around until I get it right. I also don't like the fact that others around me can hear the audio if in a quiet space. If there's even just a little bit of background noise I'm sure it won't be an issue, but in a very quiet area others will hear it if they are nearby.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for writing your review about the Bose Ultra Open Earbuds.

      I am happy to hear that you love how they sound and how you can easily forget that you are wearing them thanks to their fit and lightweight.

      If you are experiencing difficulties to position them, please check this article:
      https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001brKkAAI&language=en_US

      If you need further help, you can always contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Rated 5 out of 5 stars

    Bose number 1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love Bose i very happy recommendation for all people simple love Bose

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actively good!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for work with open awarness and great for active workouts!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    unhappy with fit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound value is not good and ear piece doesnt fit snug. Im always afraid im going to lose it. Im not very happy at all.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Sorry to hear you're unhappy with the audio and fit of your earbuds! The buds should fit securely thanks to the wrap-around design. Try our support team so we can help you get the most out of your earbuds: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very low. Microphone is not picking up my voice properly. Fit is excellent.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Vinay, I am glad that you are enjoying the fit of the Ultra Open earbuds. For any difficulty during phone calls, I recommend that you view our suggested troubleshooting steps found on our product support website here: https://bose.life/431eULD. If you are finding poor sound quality on the earbuds, we also have suggestions on the website that can help: https://bose.life/3TDTl0t.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose