Customer Ratings & Reviews

Thank you for sharing your honest feedback. We’re glad to hear that you’re enjoying the music quality and Bluetooth range, and that staying connected while moving around your home has been a positive experience.

We’re sorry to hear about the challenges you’ve experienced with phone call quality. We appreciate you bringing this to our attention.

The Bose Ultra Open Earbuds feature two microphones in each earbud, and proper fit and placement can make a significant difference in call performance. If the microphones are obstructed or the earbuds aren’t positioned correctly, it may result in the other caller experiencing poor sound quality (such as voices sounding distant). We recommend ensuring the earbuds are worn as intended on each ear and that the microphones are not blocked by hair, hats, or other headwear.

For more tips on fit and call performance, you can check out this helpful resource: https://bose.life/4wcFhfK

Cedrick - Bose Customer Support

Happy to hear you like the sound quality of your Ultra Open Earbuds! If you're having trouble being heard on calls, one thing to check is that you're using the earbuds' latest firmware. The earbuds are updated wirelessly via the Bose app; the case is updated from a computer by going to btu.bose.com. If updating doesn't help, our support team will be happy to assist you via further troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support

Hi Mary, thank you for sharing your experience, and we're truly sorry to hear about the issues you've encountered with the Ultra Open Earbuds. We appreciate you bringing this to our attention. The good news is that these types of issues can often be resolved with a few quick steps. Please check the links below for troubleshooting guides that may help:

Short Battery Life: http://bit.ly/3KYUuxD
Microphone Not Picking Up Sound: http://bose.life/4mMJ90V
Poor Sound Quality: http://bose.life/4hjVAk1

These steps should help get your earbuds working properly again.

Daisy - Bose Customer Support

Hello Luz,

I am glad to hear that you love how great the Ultra Open earbuds sound and how comfortable they are.

If you have any questions, please don't hesitate to contact us: https://bose.life/3rykPZR

Best regards,
Lau - Bose Customer Support

Hi Amanda, thank you for sharing your feedback with us. We’re glad to hear you liked the style and look of the earbuds, and we’re sorry to learn you’ve experienced battery and connectivity issues. For reference, the Bose Ultra Open Earbuds have a battery life of up to 7 hours with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours with both Immersive Audio and Auto Volume on. The case provides up to 19.5 hours of charge. Earbuds take about 1 hour to fully charge, the case about 3 hours, and a quick 10‑minute charge provides up to 2 hours of use. If one earbud drains faster than expected, here’s a helpful troubleshooting guide you can try: https://bose.life/3Q83OBW

Regarding connectivity, Bluetooth performance can be affected by distance (typically within 30 feet), interference from nearby devices like Wi‑Fi routers or microwaves, outdated firmware, or multiple pairings. To improve stability, keep devices close, update firmware and drivers, disable battery saver mode, and restart both devices to clear temporary glitches. Here’s a guide that may help: https://bose.life/4bEGtAm

If you continue to experience issues, please feel free to reach out to us through this link:  http://bose.life/globalsupport
We’ll be glad to assist you further.

Jelyn - Bose Customer Support