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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 1981 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,981 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great for private listening!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones with great sound quality and range. The battery life lasts a very long time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earbuds available in the market right now. The ability to have the best sound quality and be able to hear everything around you it’s something that only Bose can do. The bass is also a great feature. Definitely the best purchase I’ve made.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4/5 almost 5/5 earbuds! I love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are honestly amazing. I would give them a 5/5 IF they did well on audio while being on a call. They don’t do very well when it comes to being a microphone for a phone call which is its only negative thing. Besides that, they’re incredible earbuds. I love that I can work on things & listen to music or an audio book while also being aware of my surroundings. I get spooked very easily & sometimes that can be hard with regular noise canceling headphones/earbuds.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Another Great Bose Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice set that does what the advertisements say. I needed a new set to replace an older wired set and did research into these as they do not go into the ear. I am able to hear anyone who is talking to me while using these for music and radio. Great for yard work entertainment - they really stay on your ears. I have a Bose Soundbar for my TV that has worked well so I was inclined to purchase another one of their products. These fit the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound Quality, but poor mic quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is quite good, but the microphone is the weak point of the device. I’m not sure if it’s due to the microphone’s placement, but the person’s voice sounds distant when speaking. Despite this, the sound quality and comfort are some of the best I’ve tried. Without a doubt, it’s a good option if you prioritize sound quality.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Rodrigo, thank you for sharing your detailed feedback. We’re glad to hear that you’re enjoying the sound quality and comfort of the device. The Bose Ultra Open Earbuds feature two microphones in each earbud, and wearing them properly can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call, so please ensure they are not obstructed by headwear and that the earbuds are positioned correctly on each ear.

      You can check out this helpful link for more information: https://bose.life/4a0CRGU

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Sounds great but you have to be in a quiet place.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the item. In a quiet environment they sound amazing and are the most comfortable earbuds I have ever used. Unfortunately when used around even a moderate amount of noise, the headphones get drowned out. At the gym, I had them at max volume and could barely hear them over the noises of the machines. They were unfortunately completely unusable in an outdoor environment as even the wind was making them hard to hear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry you are disappointed with your Ultra Open Earbuds when you are using them in a busy environment. Due to their open factor, and because they don't have noise cancellation, you will be able to listen to your music but also your surrounding. So indeed if you are in a loud environment, you might want to use a pair of in-ear earbuds if you want to focus on your music.

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 1 out of 5 stars

    Horrible customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds are great but the customer support is abysmal. They're very comfy and they sound great but I lost one of the earbuds on campus, which was entirely my fault. When I contacted their support to try to purchase a replacement earbud they informed me that they are factory paired and it is impossible to purchase a replacement. The only option they gave me was to purchase a new one at full price. After some discussion they did offer me a one-time discount to purchase a new set. However the purchase price was based on their original MSRP not what I purchased it which would have still been more expensive than what I paid at Best buy. I recommend avoiding any earbuds like these if this is their standard protocol.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Cody, thank you for sharing your experience with us. We're really glad to hear you’re enjoying the comfort and sound of the Ultra Open Earbuds, but we’re truly sorry hear about your experience when trying to replace the lost earbud.

      Because Ultra Open Earbuds are factory‑paired, we’re not able to provide single‑earbud replacements at this time. We understand how disappointing that can be, especially in a situation where only one earbud was lost. We appreciate you taking the time to discuss options with our support team, and we’re sorry the solution offered didn’t meet your expectations based on your original purchase price.

      Your feedback is incredibly valuable and helps us improve both our product policies and the overall support experience. If you’re open to it, we’d love the chance to review your case again and see if there’s anything more we can do to help.

      Please contact us directly at https://bose.life/46jIkY4, and we’ll take a closer look.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Overall good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, easy to sync, volume and sound quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfotable earbud. Sound is fantastic. Connect to Bose soubdbar ultra and it creates a personal surround mode. The sound on personal surround sound mode is great and immersive. If you want noise canceling these are not for you. If you want great sound and comfort these are the ones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best earbuds I have had in a long time. Have great sound and are able to hear the outside noise as well. Would recommend to anyone looking for a good pair of earbuds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome just that you cant tell how much battery is left on the case. Also one right earphone in 90% left is 80$

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome earbuds, the sound and the best part they don't fall out of your ears

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Sound is amazing, fits perfect and stays out.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, great sound, light weight on the ears, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    Not bad, not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is exceptional for what they are. Battery life is good, at least when you can get them to charge. If you are like me and work in or around dusty areas the charging case is complete trash, the prongs get stuck constantly and refuse to charge. I've had them for approximately 3 months, and love the headphones but sadly I can't use them because I can very very rarely get them to actually charge in the case. You can buy a new case, but that's another 100$ for just that when the only problem with the case is that it has ZERO dust resistance, calls on them are ok but sometimes the other party has a hard time hearing me. All in all I was extremely happy with them until the problems with the case. Without the case you can't do anything with them, so if it's not good than the headphones are useless.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your experience. We're glad to hear you’ve been enjoying the sound quality and battery life, but we’re really sorry to hear about the charging issues with the case. While the case isn’t dust-resistant, we’d love to help explore possible solutions, such as cleaning tips or checking if a replacement might be covered under warranty, depending on your location and purchase details.

      For the meantime, you can try this troubleshooting guide that may help: https://support.bose.com/s/article/ultra-open-earbuds-will-not-charge?language=en_US

      If this doesn't work, you can reach out to us here: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Great ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ear bud quality is great. Everyone I’ve spoken to on the phone has said they can hear me clearly. They don’t feel uncomfortable even when I’m wearing them all day for an 8+ hour shift. Battery life on the ear buds lasts the whole shift. The charging case itself, I’ve gone two days without charging it and it still charges my headphones. So far so good! Also if you buy it don’t forget to register the product on Bose’s website for the warranty/upgrades in the future.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Favorite open-ear earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose are my absolute favorite open ear earbuds. They are super comfortable, have great sound quality, and are stable on my ears even while running. They don’t interfere with sunglasses. They are good enough to use on an airplane. However, they are expensive and the battery life is nowhere near that of others.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    music sounds great - not for phone calls

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound quality is great and i love that they stay on my ears while doing yard work. I haven't figured out how to fix the sound for phone calls, people can't hear me. Once I figure that out these will be the best!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sound great/Comfort questionable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, not directly in the ear, but does hurt my ear where’s wraps around after a while. I wear one at a time so I switch them out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Clear sound, comfortable wear

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been waiting for such design for awhile from Bose and finally it's here. Typical bose, it sounds clear, and loud enough for my workout. It felt comfortable. I can now pull my hoodie up and down without dropping them. The immersive aspect is quite cool. And don't expect too much on the bass with this design. I don't know how long I can get with the battery yet.

    I would recommend this to a friend