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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 1984 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 31 Showing 601-620 of 1,984 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Fantastic sound let down by call quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds have great sound for an open ear pair of true wireless buds. They are the holy grail of comfort, sound, and the ability to hear surrounding noise. The one big drawback is that call quality is horrendous to the point of being un-useable. On runs, if I get a call, the person can’t hear me well at all and it’s impossible to hold a conversation. I’m really bummed by this as they do everything else extremely well. I like the controls being a button rather than touch, and comfort is just fantastic as they clip on your ears. Bose really dropped the ball on calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm very happy to hear you're enjoying the comfort and sound experience that the Ultra Open Earbuds have to offer. If the people you are calling are unable to hear you, I would recommend making sure each earbud is sitting on your ear at about 45°. It's also a good idea to remove any headgear, and make sure the microphone holes on the inner edges of the earbuds are not blocked. If the call issues persist, our customer support team will be happy to help you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Not worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and the Shokz Ear clip. The sound is not there. Im not sure if they were defective but the the Clips from Shokz were louder and better in sound. And when talking on the phone my wife could hear me much better with Shokz. I liked the look of the Bose more and they were a little more comfortable but they were more expensive and not as a great as the Shokz so I returned the Bose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good not perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound quality and perfect for walking around and being aware of your surroundings. Not good for the subway you can’t hear anything and there’s no noise cancelling.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi! Thank you for taking the time to share your review. We’re really glad to hear that you’re enjoying the sound quality of your Ultra Open Earbuds and that the open‑ear design works well for staying aware of your surroundings while walking. That’s exactly what the earbuds were designed for.

      We also appreciate your note about using them on the subway. Since the Ultra Open Earbuds don’t include noise cancelling and are engineered to keep external sounds audible, loud environments like subways can make it difficult to hear your content clearly. Your feedback is valuable, and it helps others understand what these earbuds are best suited for.

      Thank you again for sharing your experience, we truly appreciate it.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 1 out of 5 stars

    Strike 2 Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! They’re so sleek. Fit nicely around my ears, I think they’re pretty comfortable, great sound when not crackling. So far this is my second pair, 1st pair; crackling and popping noise when I adjusted it, I returned them for the white ones. Now the crackling is worse with my 2nd pair. It’s just terrible, sometimes it doesn’t crackle, but most of the time it’s almost every few mins for a couple of seconds. Also has like a Bluetooth glitch time to time, like it disconnects for a second and comes back on. I love these though, I can listen to music and still be aware of my surroundings. The whole reason why I wanted these but the crackling and popping noise, I’m not sure it’s entirely worth it. I am sad to be returning them once again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you've been enjoying the design and fit of your Ultra Open Earbuds, as well as the audio quality!

      If you're experiencing crackling sounds or occasional Bluetooth stability issues, try rebooting your connected mobile device, as that can help to restore a stable connection. Also, check whether these issues are occurring in all environments, or whether they seem to be specific to one environment. Our customer support team will also be happy to assist further, via the relevant troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Open ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. Very comfortable, secure, great sound while still being able to be aware of my surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort and sound is amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ear buds with super comfort and amazing sound.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are nice, the sound while listening to music is great. However—when phone calls come in the sound cuts in and out, the person on the other line can hear themselves speaking as if it’s echoing back to them. The volume goes up and down so they can’t really tell what you’re saying to them. The battery life in standard listening mode is approximately 7/8hrs and in immersive listening mode is approximately 2/3hrs. The case charges pretty fast and the headphones charge quickly too. For $300 headphones there shouldn’t be any sound issues so I wound up returning them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Celise,

      We're glad to hear that you enjoyed the sound quality while listening to music. However, we apologize for the issues you encountered during phone calls. We understand how important it is for calls to be clear and uninterrupted, and we're sorry that this was not the case with our product. This article might be helpful in resolving the audio issues encountered on calls: https://bose.life/4a6Qm6c. Your feedback regarding the battery life and charging speed is valuable to us, and we appreciate your insights on these aspects. If you have any further questions or concerns, please feel free to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. I don’t like the ones you have to shove your ears. This one clips on your ear and I could hear just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    bose open ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item works fine and quality is what I expected from Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Not what I was expecting. Great choice!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Open ear headphones... doesn't seem what I need to drown out the noise. Decided to try them, and I have to say the fit is great and comfortable. The sound amazes me that it could be this good not even covering my ears. And nobody can hear them near me. Took a minute to find the right position for them but they have amazing immersive sound. Cant wait to actually try them in a louder environment. The fact that I forgot I had any headphones on is a plus. And they are easy to use. Easy setup and easy customization!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best for work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You don’t even realize you are wearing this. I have been using it for while charting at work, and the best balance in listening to music and still hearing the call lights at work. Sounds amazing too.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ready like the way they attach to my ear, sound bery good.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Open-Ear yet so powerful!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was hesitant initially but went for it and it is really good. The design and engineering behind it is the first part amazing part but the bass that I was looking for makes it perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and they fit perfectly on the ear. Really pleased and looking forward to future models.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think they are great sound is amazing , taking calls is great an extremely clear on both ends worth the money very happy with them .

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium Bose sound experience. Super comfortable ear buds that I ever wear, you almost forguet that you are wearing it. They need to improved the mic during call reception, people constantly telling me... "sorry you don't hear cleary". But overall a great product, unique style, very comfortable and great sound. My only complain is on calls but looks like is more software related than harware, sorround sound canceling algorithm.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Almost 5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually about 4.7 stars. They sound great and I actually forgot I had them on. You can wear them for hours . Only issue is they are a little too "open" I mostly bought them to use while working out at the gym , if you are under one of the club speakers or there is a fit class going on ( other loud speakers ) it's hard to hear your own music , even at full blast. They are great out doors and around the house . You can still have a conversation while listening.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for music, not so much for calls!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have excellent bass for music, but regrettably, they're not the best for phone calls. I haven't been able to successfully manipulate the EQ so they sound good to the caller on the other end.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Great sound,bad design for my larger ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When they fit properly they sound great! Unfortunately i don't have the right ear size for these and had to be adjusting constantly

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Get it only if you want to splurge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, you'd think it'll have wireless charging and much longer battery life. Sure, the audio quality is top notch. But for an open earbud, I think it's over priced even with the sale. The color blue is nice though. Get this if you want to splurge and are Bose loyalist. But if you're practical, you will want something better-- with more features, and for a lower price point.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback with us! We truly appreciate your thoughts and understand your concerns regarding value and features, and appreciate the opportunity to clarify. The Bose Open Ultra Earbuds do not have built-in wireless charging; however, you have the option to purchase a Wireless Charging Case Cover, which allows you to charge the case wirelessly using a charging pad. This accessory provides added convenience for those who prefer wireless charging solutions. Regarding battery life, the earbuds offer up to 7 hours of playtime with Immersive Audio turned off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. Additionally, the charging case provides up to 19.5 hours of extra playtime when fully charged, ensuring you have plenty of listening time throughout the day. If you’d like to learn more or explore accessories, please visit https://bose.life/49SSe5s We’d be happy to assist you further.

      Gloria - Bose Customer Support bose