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Customer reviews

Rating 4.2 out of 5 stars with 1578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,578 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this one if i wanna be more aware of the surrounding around me and listening to music at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely best one! Quality is top! I would like to get one more as a gift

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds that I’ve ever had! They do not interfere with answering the phone and they do not invade my ear canal!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent open air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not great. It’s nice to have open air to hear the surrounding noise but when you’re in a loud environment hearing music or phone calls is very difficult. I wouldn’t buy these again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback. We’re glad to hear you appreciated the open-ear design and its ability to keep you aware of your surroundings. That said, we’re sorry to hear that the performance in louder environments didn’t meet your expectations.

      Bose Ultra Open Earbuds are designed to prioritize situational awareness, which can sometimes affect sound isolation and clarity in noisy settings. We understand this trade-off may not work for everyone, especially if you often use them in busy or loud environments.
      If you're looking for something that offers better sound isolation and a more immersive listening experience, perhaps you'd be interested in trying our QuietComfort earbuds. They’re designed to block out background noise, making them ideal for enjoying music or taking calls even in busy or noisy settings.
      - Jelyn, Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Poor hearing quality when using for talking.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible sound quality when taking calls. Okay sound quality with music. Had to turn it up to full volume. Can’t use it with one by itself like AirPods.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Schawayna, thank you for sharing your feedback. We’re glad to hear you enjoy the sound quality for music, and we’re sorry about the issues you’ve experienced with call quality and single-earbud use with your Ultra Open Earbud. Just to clarify, you can use one earbud at a time, because each earbud is designed to work independently, so you can listen to audio or take calls with just one if you prefer.

      For help improving call quality, please check out this quick guide: https://bose.life/4oSXU4r. We appreciate your input, it helps us improve and serve you better.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find the price very high for the sound quality it has, they are very comfortable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose open ear head phones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent head phones highly suggest this head phones

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I need help!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 4th pair in 9 months and they still don't work, I've only been able to exchange them because I have a warranty this is the second time I've had to pay 66.00 for a two year warranty they have never worked unfortunately this time I have reached out to Bose to see if they can help me if not every 10 days I'll be exchanging them out My 1st purchase was 12/24 I was within my return policy so I returned them got busy and missed the return period so I was stuck with them or pay another 66.00 so I decided to wait hoping they may come out with a new generation of them then I would upgrade but after 8 mos with using them and no new generation insight I decided to pay the 2nd 66.00 to keep the warranty for another years hoping these would work but nope still sound muffled so l exchange them out for another new pair and they still don't work, so if Bose is not able to help me then Best Buy where I brought them from needs to figure something out or they will see me every 10 day returning these Bose ear buds if they dont work.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for your feedback! The Bose Ultra Open Earbuds offer a unique combination of innovative open-ear design, immersive audio, and all-day comfort. With their cuff-like fit, they allow you to stay aware of your surroundings while enjoying rich, private sound through our OpenAudio technology.

      It’s quite rare for the same issue to persist across multiple brand-new replacements. In some cases, muffled sound can be caused by the audio source, such as the app being used or the connected device, rather than the earbuds themselves.

      To help you further, here’s a helpful guide that walks through steps to troubleshoot low or muffled audio: http://bose.life/4mRCFOn

      If you continue to experience issues, please don’t hesitate to reach out. We’re here to help and want to ensure you get the best experience possible. You can reach us through this link: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Rated 4 out of 5 stars

    They are ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are good, the only thing is the placement should be considered greatly or you can get alittle pain in the ear cartilage. And the mic for calls could use some work, everyone has trouble hearing me.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Ear buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earbuds were good and the volume was excellent but the size it good and it nice and soft

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Luz,

      I am glad to hear that you love how great the Ultra Open earbuds sound and how comfortable they are.

      If you have any questions, please don't hesitate to contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Earbuds available!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are wonderful whether you are walking, busy blowing the snow to sorting land scaping stones. They tune noises out great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A specific fit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: They are a great device in concept. Con: Not particularly useful to me in practice. They do not fit properly for me, falling off my left ear constantly. There are fewer problems with the other ear, likely because it is a slightly smaller size (protected the right better during the HtH days). For both, the noise escape is enough for anyone nearby to know exactly what is being listened to. When offered to my wife to try, she pulled them off immediately; whenever there was a beat, she could feel them buzz against the back of her ear and it was uncomfortable. I expect that they would work really well for someone that they can fit and doesn't mind the movement against their ear.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lurik,

      It's disappointing to hear that the fit of our device didn't meet your expectations. We understand the importance of a comfortable and secure fit, and we apologize for any inconvenience this may have caused. In order to find a better fit, we recommend viewing this article: https://bose.life/3Vgf2oK. If you need further assistance, please don't hesitate to reach out to our team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Wife Loves Them!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my wife, and she loves them! She says they are comfortable and easy to wear all day.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Super experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing devices, surprise me that stay fixed even with strong movement.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for my dad for his birthday he heard they were amazing and they definitely lived up the expectations.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 2 out of 5 stars

    Ehhh….

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best music quality but not phone calls. Attaches to the ears very good.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Justin, thanks for appreciating the sound quality of the Bose Ultra Open Earbuds! We're glad to hear you're enjoying your experience, our goal is always to deliver quality that goes beyond expectations.

      Be sure to check out our helpful support article at https://bose.life/47v0s2K which may further enhance your call experience. Hope it does the trick!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Mic not up to par

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall sound for open earbuds from bose qas as expected, but mic quality was not good. Mainly used in office environment and mic had difficulty picking up my voice.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound of the Ultra Open Earbuds, Edi! If the mic is having difficulty picking up your voice, make sure the mic holes are not covered or blocked. If that fails, our support team will be happy to assist further. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Not very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfort you can have it on for many hours but not good when you are in a call, not good for me, but if you want to listening music only good

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ernesto, I am glad to hear that you are enjoying the comfort and sound quality of the Ultra Open earbuds. We have troubleshooting suggestions that can help with issues during phone calls, you can view our suggestions via the product support website here: https://bose.life/431eULD.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Earphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality earbuds !! Their noise cancellation was definitely something cool.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality! Doesn’t hurt my ears and my ears are very sensitive! Nice grip to them!

    I would recommend this to a friend