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Customer Ratings & Reviews

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Your price for this item is $229.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1578 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,578 reviews
  • Rated 2 out of 5 stars

    Charging problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having problems with charging. Sometimes i charge the headphones and only get 34min of use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear about the charging issues with your Ultra Open Earbuds. 30 minutes' use is not normal, so please ensure you close the case when charging. If the issues persist, our support team is on hand to help: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    No good bad quality and bad costumer service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy this item bad quality and the store just give you 15 days to return not happy with best bist

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Garbage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can i say VERY disappointed in this product. The sound is awful, the clearness of this product is awful. I would never recommend this to anyone. Please be careful when u purchase grom best-buy because they return policy is only 14 days. Now we are stuck with 322.00 worth of garbage.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear of your disappointment with your Ultra Open Earbuds! The earbuds are designed to provide high-quality, satisfying audio thanks to their OpenAudio technology. Try playing different content through the earbuds, or try pairing them with a different device. If you're still unhappy, please contact our support team for assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont at all try to use them to talk on the phone. You can barely hear anything. Sound quality when listening to music is just ok, connecting to an iphone messes up constantly

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that you're not hearing much when you take calls using your Ultra Open Earbuds, Courtney! One thing to do is to ensure your earbuds are equipped with the latest firmware - version 4.0.22 was released to improve the customer's experience on calls. Also try rebooting your iPhone, to see if this resolves the connection problems you mentioned. If neither of these steps help, please contact our support team for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Didnt fit.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds did not work for me at all!! I dont know if my ears were to big, or the wrong shape! But I returned them the same day I got them. They may work just fine for other people, but for "me" no bueno...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your Ultra Open Earbuds didn't fit you well, Ray! The earbuds are designed to fit a wide range of ear shapes and sizes, and I'd recommend ensuring they're being worn correctly (as per our instruction manual). It's true, however, that each customer's experience is unique to them. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hearing problems complaints from the person on the other ens

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear this! If your Ultra Open Earbuds don't enable the person on the other end to hear you clearly, make sure there is nothing blocking the microphone holes. Alternatively, please contact us for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Disappointing Audio Volume

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was extremely excited about these headphones. Unfortunately, that excitement was short lived... 20 mins to be exact. The sound volume was underwhelming. Definitely not worth $300. I returned them within an hour of purchasing them.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    This product did not work well for me

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was too small or just this product was not for me

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was not all good warning before you spend think twice

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you were not happy with your Ultra Open Earbuds.

      If you have any questions, or need assistance, please don't hesitate to contact our support team: https://global.bose.com/en_us/index.html

      Best regards,
      -Lau (Bose Customer Support) bose

  • Rated 2 out of 5 stars

    Bad review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality during communication. Too much noise in the background.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jean, if you are finding difficulty with the Ultra Open earbuds during phone calls, I recommend that you view our suggested troubleshooting steps found on our product support website here: https://bose.life/431eULD.
      Should you need any additional support, please feel free to reach out to our technical support teams, who will be more than happy to assist you further: bose.life/3rykPZR. Liam - Bose Customer support bose

  • Rated 1 out of 5 stars

    Too much background noise during phone calls.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you plan to use these earbuds to make phone calls, you should look for different one. Too much noise while talking. We returned it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you returned your Ultra Open Earbuds, Marcelino! All earbuds with active electronics have a certain amount of noise floor. However, if you feel this is excessive in your earbuds, please contact our support team so we can take a look for you. Regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    soso

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hard to set up the app and the watch to phone heard to control sound

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Unique Twist to Earbuds

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose Open Earbuds Ultra are what Bose self describes as “Earbuds Reimagined.” It’s definitely varies from the current trend of earbuds. The earbuds do not actually go inside of your ear canal. So this means you can hear the outside world and noise cancellation is not a feature. These are not going to be earbuds that you’ll want to wear on an airplane or maybe at the gym. I wore them for about 3 days while cleaning and hanging out at home. They worked great for that purpose. The question you need to ask yourself before purchasing these is this: Do you want to be cut off from the world while listening to your music, podcast, etc. or to do like the idea of your music commingling with your everyday activities? The main pro of the Open Earbuds Ultra is that the sound quality is terrific which is to be expected from Bose. This should be the main thing when considering any kind of headphones and Bose delivers as always. It will take a moment to get use to the earbuds not being inside your ears. You can still hear all the highs, lows, bass and it sounds amazing. Again, a lot of your listening experience will come from how much noise there is in the background. Music will get drowned out if you’re in a noisy environment. Something else to keep in mind is that if you play music loud, others will be able to hear it. My daughter said she could hear my music when I turned my volume up to 70%. If The comfort of wearing the earbuds is both a pro and con to me. It actually feels better to me to not have earbuds inserted in your ear canal. Sometimes I feel like there’s pressure from wearing something like AirPods. Having the speakers sit right by your ear feels great. However the trade off is that the earbuds have to clip onto your ears which I didn’t find the most comfortable. I didn’t like the feeling of having something clamped to my ears even thought they were incredibly secure, more so than other earbuds. Another negative I have with the Open Earbuds Ultra is that I am not a fan of how they look aesthetically. This is a personal preference but I didn’t like the way it looked when I was wearing them. Others opinions will differ. I didn’t like the volume control either on the earbuds. It felt like it jumped too much when I wanted to volume higher or too low when I wanted it lowered. I ended up just using my phone to control volume. I really like these earbuds. I plan on using them around the house when I’m in a quieter environment. I do actually like the feeling of not having buds inserted into my ear. As I stated earlier, your intended use will really determine if these headphone will be an appropriate purchase for you. If you want to use while traveling, at the gym or have noise cancellation then buy a different set of Bose headphones. If you want to have the music integrated into your life but not feel like you’re completely cut off then I would highly recommend giving the Bose Open Earbuds Ultra a try.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Get something else.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These had no gain, wouldn't stay in my ears, and didn't sound very good to me. Ended up with Apple Pro 2's. WAY better.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Vic, I'm sorry to hear your Ultra Open Earbuds didn't sit securely on your ears, and that you changed them for a different product. These earbuds are designed to fit a wide range of ears, thanks to their wraparound design. While they'll provide a slightly different experience compared to earbuds that sit directly in the ear canal, our Bose OpenAudio technology is designed to direct rich-quality Bose audio into your ears, whilst keeping them open to the world around you. I hope this information is useful! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it and returned them just 5mn later. Not worth it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love Bose, had to return them. I like the idea but the execution is just not there. I have several different Bose headsets, etc. these just didn't meet my expectation.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BOSE Ultra Open Ear

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Their was a lot of static in the earbud. The clarity was good insofar as I could hear; however the caller on the other end could not hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review! All earbuds with active electronics will produce a "noise floor", however if your Ultra Open Earbuds seem to be producing excessive static or suffering from poor mic performance, please contact our support team, so we can assist you. Regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not very good. Bad connection during calls and not the BOSE sound that I am accustomed to. Very low quality. Great looks, bad quality, horrible sound.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jaime,

      We're sorry to hear that you're experiencing issues with the connection during calls and that the sound quality doesn't meet your expectations. We strive to provide high-quality products and experiences, and we apologize for falling short in this instance. Furthermore, we recommend reaching out to our team for further assistance or to explore potential solutions. You can reach out to us directly via this link: https://bose.life/globalcontact.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    I've Been Searching For These For A Long Time...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I started out with Sennheiser Momentum True 3 earbuds. They irritated my ears so I returned them. Thinking that all in ear earbuds are not all the same I went out on a limb and purchased The BOSE Quiet Comfort II's and the same thing they irritated me but because I didn't know about the open ear category at the time I kept them living with the discomfort thinking that this is as good as is gets. Enter this new category of open ear head phones that I discovered. Hmmm these might be good to look into. So now as a experienced consumer I set up some criteria for open ear head phones and I wanted all the boxes that were important to me to be checked or I would take a pass: * They have to comfortable and not hurt my ears. CHECK * They have to be lightweight and not bulky like all the other open air head phones. CHECK * They must sound good realizing they won't sound as good as in ear head phones CHECK * They must be comfortable in bed when I lay on my side. These are the FIRST headphones I can wear to bed and fall asleep to music while wearing them. With all the others it's like wearing a light bulb sticking in your ear when I lay on my side. BIG CHECK * Noise cancellation wasn't important to me because I have both BOSE N700 and Sennheiser Momentum 4 over the ear head phones for noise cancellation when I'm mowing the lawn or on an airplane. CHECK While I would like these to be more affordable they check all the boxes for me and that's why I bought them. While the other open ear specs are better. I don't listen to specs. I listen to music and I think they sound great! David

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It didn't work with my samsung tv lost the sale slip

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear this, Danny! The Ultra Open Earbuds are primarily designed for mobile devices, but can be used with TVs if the TV has the Bluetooth specs to match. I would recommend contacting Bose's support team, so we can take the model number of your Samsung TV. We can then see what could be causing the issues you're having with getting your earbuds connected up to your TV. Warm regards, Fiona M. - Bose Customer Support bose