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Customer Ratings & Reviews

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Your price for this item is $229.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,579 reviews
  • Rated 4 out of 5 stars

    Ear buds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I been wanting these for awhile now, and I finally got them and im happy with them… they only thing i dont like is I spent so much money on these things and there’s no noise cancellation thats the only thibg wrong!!!! Other than that I’m going to enjoy them ❤️  also that’s the reason I gave four stars 

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Good sound, hassle to put on

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great in sound, everything was clear. Some glitching. Easy cleae calls. I had tormeturn because they were a hassle to put on my ears. I have small ears, i constantly had to make sure I put them on right for fear of them falling off.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, I'm glad you like the audio performance of your Ultra Open Earbuds! These earbuds are designed to fit a wide range of ears; however, it can take a little experimenting and getting used to the buds before you find a fit you're happy with. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Look for proper placement

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great but needs better directions for placement. Sounds good, but expected louder experience

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best choice ever

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Could not be happier with my purchase. Bose has always been known for top quality and did not disappoint here at all whatsoever. Noise cancellation makes it seem like the whole world came to a total stop and it’s total silence. Absolutely credible!

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love them!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best around, especially for people that have small ear canals like myself. I’ve spent several hundred dollars trying top end earbuds and they all hurt except for these. I totally recommend getting them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Microphone not good quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the comfort of the earbuds. I can lie down and not have any irritation. Only con is people cannot hear me while on phone even when I yell they say i sound very far away.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you like the Ultra Open Earbuds' comfort! If people can't hear you on the phone, then make sure you're running the latest firmware version (via the Bose app). Version 4.0.22 was released recently to improve the customer's experience on calls. If issues persist, please don't hesitate to get in touch with our support team here for further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Poor phone call quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great for listening to music but when making a phone call or during the phone call the other person has a hard time hearing you. You have to speak really loudly which is not good and they are $300. I’m not going to pay $300 just to listen to music, so I will be returning them

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you enjoyed your Ultra Open Earbuds for listening to music, Naomie! If the person you're speaking to on the phone has trouble hearing you, then make sure the mic holes on the inner edges of the earbuds aren't blocked at all. If that doesn't help, our support team will be more than happy to assist via other troubleshooting. Warm regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Earphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best earphones I’ve purchased. It caused ear discomfort within the first hour of wearing it. Had connectivity issues within the first day of use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you so much for your feedback! We're sorry to hear that the earbuds caused discomfort. We'd love to learn more about your experience so we can better assist you. In many cases, proper cleaning and hygiene, along with the proper using of the product can help prevent discomfort.

      As for the Bluetooth connectivity issues, those can often be resolved with a few simple steps. Here's a helpful troubleshooting guide that may improve your connection: http://bose.life/3JTqmTQ

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Clip on earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. Easy to put on and they stay on my ears

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose price for ok product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is nice and crisp , extremely light you forget you have them on, but phone calls volume is low and can bit difficult to hear .

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound quality and feather-light grip of your Ultra Open Earbuds, Adrian! If you're struggling to hear well on phone calls, then aside from turning the volume up, check that your earbuds are being worn in the optimal position. Our support team will also be happy to provide further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Awesome product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and wouldn’t hesitate to purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 1 out of 5 stars

    Not good for phone calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design & comfortable! However, everyone I talk to says it sounds like I'm far away and they can hear all of my background noise to the point were it's drowning me out. Most people ask me to talk to them without the earbuds on. Even in a quiet car with only the AC running they can hear it over me talking.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the design and comfort of the Ultra Open Earbuds! If the people you're talking to can't hear you clearly, make sure the mic holes on the earbuds aren't blocked, and also try a reset of the earbuds. If that doesn't help, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent even had these for a year and they are constantly disconnecting from my phone saying “iphone lost”. When they do work they’re fine, but ill be listening and all the sudden theyll stop playing and disconnect, when this happens it will continue doing so for the remainder of the use. Personally if i could go back i would not have purchased these, especially for nearly $300. Airpods are way better and way more reliable.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jayden and thank you for your review.
      We are sorry to hear you are experiencing disconnects from your iphone, here are a few things to try if this continues to happen https://bose.life/3T9NHSJ.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Was hoping for more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in theory but sound is lacking due to open ear concept

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Josh, thank you for reaching out. To help you get the most out of your Ultra Open Earbuds, here’s a helpful guide to walk you through the calibration process: http://bose.life/3Ka3UpT

      Gem - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Glorious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What glorious ear pieces. Love them. And tgey stay in well. Thanks Bose

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product Great quality and super comfortable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable in your ears and it is hurting the longer you use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Analiza, this is definitely not the experience we want you to have with our Bose Ultra Open Earbuds. We understand how frustrating this can be, especially when a perfect fit is such an important part of choosing the right product.

      We’d love to help you further. You can refer to this link for tips on how to properly wear the earbuds: http://bose.life/4mB0St6

      If you continue to experience issues, our Bose Customer Support team is here to assist you. You can reach out to us anytime at https://bose.life/48EXztC

      Klariss - Bose Customer Support. bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity is superb and strong instruments Very powerful sound

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    If I could give zero stars I would!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get these headphones and was so disappointed when they arrived. I could barely hear out of them, you can’t talk on them and any loud noise cancels out the headsets. SMH. Cool design but horribly executed. SMH Not to mention I barely had the headsets for two weeks before the headset completely stopped working and would not connect to my Bluetooth. Took them back today and was just one day shy of my return window. Don’t waste your money guys. Grab some AirPods or Beats.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you didn't get on well with the Ultra Open Earbuds, Kammie! While these earbuds don't offer noise cancelling due to their open-ear design, they do have a microphone, enabling you to take/make calls, access your voice assistant, and more. As for the Bluetooth connection issues you mentioned, try rebooting your mobile device; if that doesn't help, our customer support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    OpenFits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz OpenFit Wireless Earbuds. Priced less and sound GREAT anlong with good call quality. For the price Bose shoild have and could have done better. Sorry.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thanks for sharing your thoughts. Ultra Open Earbuds feature a microphone system that allows you to use them during calls. The microphone system will even adapt to your environment to isolate your voice from competing background noises and wind during calls. Our design of the Open Earbuds is particularly conducive to calling. Without your ears blocked you can hear your own voice in a completely natural way, making remote conversations feel more like in-person ones.

      Lau - Bose Customer Support bose