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Customer Ratings & Reviews

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Your price for this item is $229.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1579 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,579 of 1,579 reviews
  • Rated 5 out of 5 stars

    It’s all about design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dislike earbuds poking into your eardrums, this is is your best option.

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not good for noisy places

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't perform well on noisy places. Volume is not high enough to clearly hear. Lost my money :(

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you're not completely happy with your Ultra Open Earbuds! Due to their open-ear design, a particularly noisy background can present issues. For this, I would recommend one of our earbud solutions that sits directly in the ear canal. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Only one bud works on a brand new unit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reddit reviews said buds had software issues with only one bud working. I bought anyway because of comfort and open air design…as I go trail running a lot. One bud stopped working right after I took a phone call using the buds. Reset did nothing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jonathan,

      I am sorry to hear that one of your Ultra Open Earbuds stopped working.

      We would love to hear more about your issue and assist you further, so please contact our support team directly: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $300 these are by far the worst headphones I have used. If they were $50, different story. The idea of them is really cool but the quality is so bad. Using these headphones I felt like I was transported to 2004 with the worst sound quality imaginable. Do not buy these headphones if you like to be fully immersed in music while working out. Get you some IEM's or ever Apple Airpods for around the same price. Oh, and these headphone cannot handle rock music at all. So if that's your favorite genre of music to work out to, then dont buy these

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate your honest feedback. Due to its open design, these earbuds do not feature any noise cancellation and provide a completely different experience than traditional earbuds. This model allows you to enjoy your favorite media while remaining alert to the surrounding world. We understand that everyone has different preferences when it comes to listening to music, and we appreciate you trying the Open Earbuds. We’d be happy to explore any settings or adjustments that might improve your experience.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Made for small ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound needs to be all the way up to hear anything. Made for children or tiny ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Charles,

      The Ultra Open earbuds are suitable for most ears. To find out more about how to correctly wear them, please check our fit guide: https://bose.life/4dFT2cl

      Contact us if you have any questions: https://bose.life/3rykPZR

      Lau - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Buds review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of buds, great technology. Would reccomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good mmmmmmmmmmmmmmmmmmmmmmmmmmmmttttttttttttttttttttt

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Call quality is a negative!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the previous reviews, the call quality is complete trash! For headphones that are $300 they should sound like it. Bose really dropped the ball.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not fully happy with your Ultra Open Earbuds during calls.
      To make sure you are getting the best audio experience, please check our fit guide to correctly wear the earbuds: https://bose.life/4efpjYn

      If you have any questions, you can contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Just my opinion, complete garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the bose quiet comfort ultra buds that go in your ear, personally, the main focus I'm looking for when i purchase any earbuds is how well the noise cancelation quality is. Not only does it not have noise cancelation, these feel like they're gonna fall off your ear when you're walking. I bought these, walked out to my car, popped them in to check them out and not even 5 minutes later, walked back in to return them. I wish i could give a half star

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review. Due to their open-ear design, the Ultra Open Earbuds are not advertised as having noise cancellation. Their wrap-around grip is feather-light, but it is also designed to be secure, ensuring that your Ultra Open Earbuds won't fall off. If you're looking for a pair of earbuds with noise cancelling and a design that fits directly in the ear, I would recommend trying the new QuietComfort Earbuds. Let us know if you have any questions about these! Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    No “find my bud” option

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t believe that I spent $300 for these today and they no longer have the “find my bud” option. The old ones had the option to find a lost ear bud….very disappointed.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Misty, thanks for your review! Like most Bose earbuds, the Ultra Open Earbuds don't feature a "find my bud" feature. However, thanks to their wrap-around design, the Ultra Open Earbuds are designed to stay put, so you won't have to worry about losing one. You may even forget that you're wearing them after a while. I hope this information helps! Warm regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Not my cup of tea

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honest opinion? I think they are definitely OVER priced! And are booty...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible! Probably the worst

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The clip design on these earbuds is horrendous. Couldn’t get the inner piece to sit comfortably in my ears. Struggled to get the correct fit for two days and because of the horrible fit, the sound and volume quality was also horrible. Needless to say, I returned them and will unlikely purchase any more ear buds from Bose.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, I'm sorry to hear that you're not happy with the Ultra Open Earbuds' look and feel. The earbuds are designed to grip the user's ears lightly but firmly, so that the buds will sit correctly and supply rich-quality audio. It is true that fit and comfort are subjective to each customer, however we would always recommend that each customer try the earbuds and see how they get on. If issues occur, our support team will always be happy to assist: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not good for making calls. The microphone sound quality needs improvement. I returned the item, very disappointed in product.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Tony,

      I understand you've returned them. Please check the fit of your earbuds, as this can affect microphone quality when incorrectly positioned.

      Please also reach out to us https://bose.life/contact as we'd love to help.

      Nic - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Terrible life span

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Taken care of, clean, charged properly & lasted maybe 6mo.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Jonathan,

      I am sorry to hear that your Ultra Open earbuds are no longer working.
      We would love to hear more about your issue, so please do not hesitate to contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listening to music is great but when your a call it disconnects and the person can't hear you well either you sound muffled or low when the volume is hight waiting to return this item

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We're sorry to hear about the trouble you're facing with your calls on our product. Our aim is to ensure a seamless experience, whether for music or calls. We recommend visiting this link in order to address the microphone issue: https://bose.life/431eULD. In case it persists, please reach out to our customer support team for assistance, and we'll do our best to resolve this for you.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poorly made . Horrible on calls . The other person cant hear you always tell me i sound like im under water . They are not worth $300

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thanks for leaving your initial thoughts of the Ultra Open Earbuds. If you're experiencing issues with calls, I'd encourage you to check your fit, as improper placement on the ear may affect performance. Learn more about fit here: https://bose.life/45U7TgQ.

      Jeff - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Bad business

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt have the item a month and it stopped working and i could not exchange it at the store i purchased it at, per the Manager Lewis and Patrick

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear your Ultra Open Earbuds stopped working so soon, Patricia! Please contact our support team so we can take a look with you. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 1 out of 5 stars

    $300 for this, are you kidding me?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor sound Absolutely no bass. They clip onto your ear lobe area and don't fit that great. Returning mine ASAP. Bluetooth drops out when there's movement.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I’m very sorry to hear you’re not happy with the sound and fit of your Ultra Open Earbuds. It’s always a good idea to calibrate the earbuds via the Immersive Audio section of the Bose Music app. You can also experiment with the Immersive Audio modes, and adjust the EQ settings in the app, to find a sound and bass response that’s right for you.

      Our customer support team can also advise when it comes to finding a good, comfortable fit, and preventing any Bluetooth issues you may have experienced. Please reach out to your local support team, who will be happy to help!

      Warm regards
      Fiona M. - Customer Support bose

  • Rated 1 out of 5 stars

    Not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs konger battery life for the price-point it is given so please reconsider

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,
      In stereo mode, the earbud batteries will provide up to 7.5 hours of play time or 48 hours of standby time (no audio playing). For all-day wear that involves a mix of audio listening and standby, the battery life will vary depending on the proportion of each. For example, 5 hours of audio would leave 10 hours of standby life remaining. And if the battery does run out, a quick 10-minute charge in the case will add up to 2 hours of play time.
      Tegan - Bose Customer Support bose