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Customer reviews

Rating 4.2 out of 5 stars with 2108 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,108 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just wow

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds sound amazing. I can barely tell they are on my ears—crisp, clear sound with enough bass to enjoy any genre of music. The immersive mode on the Bose app is pretty cool as well. Perfect for bike rides, or any outdoor activities.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose-Ultra Open Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, long lasting battery. I love that you can have them on your ear and still hear things around you. Conformable to wear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound but minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for about 2 weeks now and I think the sound on them are really good for what they are. Open ear headphones. I ride the metro so these are perfect for staying aware of my surroundings. The volume levels are great but I have noticed that sometimes a drop in volume at times. I could be listening to something and it sounds crystal clear at about 70% volume, but sometimes (in the same environment) I would be at 150% volume and can barely hear anything. I've had to close out all apps and restart my phone and the sound would go back to normal. I've had one connectivity issue so far where my phone would not connect again to these earbuds for approximately 20 minutes. I restarted my phone, disconnected the headphones from my device, placed the headphone back into the case and nothing. It wasn't until about 20 minutes in the case and it began working again. And yes they were at 100 % battery. I had just finished charging them and was headed to grab lunch but they wouldn't connect. I want to give these a higher review but right now I see a few problems happening in just a little over 2 weeks and I hope they don't continue. If the problems don't persist in the next few months I will gladly bump up the rating on the review.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey, thanks for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you’re enjoying the sound quality and how they help you stay aware of your surroundings while riding the metro. These earbuds use our OpenAudio technology, designed to deliver rich, private sound in an open‑ear design. Sorry to hear about the issues you’ve experienced. Be sure to check out our helpful support article at https://bose.life/48hfEPB which may improve your overall experience.

      Regarding your connectivity concerns, we also have an additional article at https://bose.life/4iuRZ3a. Hope this helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Nice Ear Buds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice buds, comfortable nice sound and easily taken in and out. These ear buds stay in place and you don’t have to worry bout sizing the tips to keep them in. So far so good. The final test is how long do they last.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Not your normal earbuds

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These open earbuds provide great sound quality. Extremely comfortable and provide long battery life. No more loose earbuds or falling out of your ear. They fit great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good. Great battery life. Very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound, long lasting battery. Easy to pair. Comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones are amazing! Great sound, strong bass, and awesome noise cancellation. Super comfortable and the battery lasts a long time. Totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Once Again Bose Understood The Assignment⭐️⭐️⭐️⭐️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Amazing Sound Quality 2. Lightweight 3. Comfortable 4. Great Noise Cancellation 5.I Would Hands Down Buy These Over And Over Again! 6. Get You Some!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great—just what you’d expect from Bose. They pair easily with both my computer and phone. Super comfortable too; I can wear them all day and barely notice them. Battery lasts a long time. The only minor issue is that some people say it’s a bit hard to hear me clearly during calls.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Too expensive, but they work as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For people complaining that its not loud - it does have to be in your ear in a very specific location but once it is, its quite loud. Functions as advertised for the most part, minus the settings in the app. I tried several different open ear clips in store and Bose seemed to have the best, clearest sound. Normally i prefer noise cancelling headphones but i moved to the inner city and needed to be able to be aware of my surroundings while out and about. The buttons take a bit of getting used to but once you do its fairly easy. Would give 5 dtars except for the price. I got em on sale for 189 but i still feel like that was too much. But i was in a pinch and wanted to ensure i had the best of the tech available. That said if youre not dying to adopt these, wait til they come out with the next couple of generations and work out the kinks for that kind of money. Also dont use the app to control the headphones. From what ive read online, and my own experience, that just manages to mess them up. Did a factory reset and left it at that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Absolutely love them!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For open ear headphones, I love these. They are super light, I usually forget I have them on. The sound quality is great once you tweak the EQ with the Bose App. Out of the box they are lacking in bass. I love that I can hear everything around me and my music effortlessly and people around me cannot hear anything unless they are 75% volume or higher which they never need to be. These are better than bone conduction headphones like AfterShokz because those usually pressing into my head gave me a headache after too long. The Case is still small enough to fit in the "watch" pocket of your jeans. I love them. These will be useless on a plane. I was going to do 4 stars because they can't be used on a plane, but that's not why I bought them. I bought them because my airpod Pro's were starting to get uncomfortable being in my ears all the time. These are amazing and I love using them every day, literally on here back at BBY.com to buy my wife a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    work nicely

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality when I'm listening to music but I can't hear very well when I'm on the phone. Its very comfortable and fits good around my ear

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Fantastic....ish

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these right after Thanksgiving, set them up and wore them once. I was impressed with the sound quality, how light and comfortable they were, and being able to switch from my phone to my laptop as a source. Literally the very next morning, after I let them charge the left earbud didn't work, I followed all of Bose instructions with a re-sync and then a factory reset. The left bud seemingly was lost, it wouldn't recognize or sync at all. So I played around with it, I put it on the right ear spot and it showed to be charging, I figured out the contacts for the left earbud were not making contacts. I thought I had it remedied, however the next day at the gym not only did the left not sync initially but it had near zero charge. So 3 stars is a tad generous, however, when they work they are fantastic, even in loud environments (unlike some have said), and i really like them in the gym. These things don't fall out!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Chris,

      I am glad to hear that you love how great the Ultra Open earbuds sound like and how comfortable they are. I am sorry you are facing issues with the left earbuds.

      If you have noticed an issue with the left contact on the earbuds or case, please contact our support team, so we can assist you further. You can find our details here: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    4 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OH I want to give them a 4 star. Oh. These are hands down 5 star for exactly you should expect them to do. Beautiful product, high quality, feels and sounds good. The spund is never perfectly even and as Pretty Reckless once said it "makes me wanna die" Your world will be forever tilted in the most luxurious way. 5 star for what they are. 4 star for experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Innovative Form Factor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this product has an innovative design and great sound quality, that's where it ends. The fit is perfect, and the open earbuds really allow you to be aware of your surroundings. They're great for hiking, running, and other activities. However, the mic quality is absolutely horrendous, even after updating the product. No matter the conditions in which the call is taken, the other person won't be able to hear you clearly (it sounds like you're in a bathroom or below deck in a boat). I thought I received a defective product, so I exchanged it. Nope. The mic is still horrible. Yes, I've tried Shokz and other competitors, but the sound quality in these is unmatched for an open-earbud design. If you don't care about taking calls while you have these in, it's a great product. The price target should be more in the $150 range due to the mics and cheap plastic case. If you want wireless charging, you'll have to spend another $50 for the compatible case. If Bose could stop releasing several different colors and focus on the mics, this would be an amazing set of open earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chris, thanks for your review of the Ultra Open Earbuds! I'm glad you like their innovative open-ear design and sound quality.

      As for the earbuds' mic quality, if installing the latest firmware update doesn't help, make sure the mic holes on your buds are not being blocked by anything. Also, try your earbuds with a different mobile device, just to compare performance there.

      As to the charging case, we can confirm that the case is carefully designed, and will not break if handled with general everyday care. It's true that for this product, the wireless charging case cover is available separately.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Light weight Ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and sometimes I forget I have it on because of how light it is. The most comfortable ear phones I've had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My First Bose Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earbuds for a little less than a month and I really like them. This is my first Bose product and the sound doesn’t disappoint. I would say if you have sensitive ears than you may not like the way it wraps on your ears. They’re also very secure on your ear so they’re good for working out in.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what i was looking for, sound is in par with what is to be expected from Bose. Battery exceeded my expectations. And you can use one or the other. They are is no master ear bud where both have to b out of the case for the other to work

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality as expected. So light you almost forget that an earbud is there. Not the best fit for the anatomy of my ear personally. Would be 5 stars but I really do not understand why the pricing/design does not have wireless charging abilities.

    I would recommend this to a friend