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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2296 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,296 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    3rd pair's a Charm!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased these as an alternative to in-ear and over-the-earbuds. I've tried all kinds of earbuds, and I like these best. I like the sound quality for phone calls and for listening to audio recordings for classes. I liked them so much that my daughter took my first pair. She really likes them and uses them when she works out. My only complaint is that there is no way to find them if you lose them. There is no tracking whatsoever. That's what happened to my second pair. I lost them; however, I liked them so much that I purchased a third pair. For the price, they should really design some way to track them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for a normal sized head.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality was great, but they never fit right, just not large enough for a big head. I kept these and do use them for a backup, but rarely wear them. If they fit right they would have been perfect. This is my heads fault, but despite my problem, they are comfortable and don't feel like they are there and the sound quality is great

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds! Great sound and they stay on my ears no problem. They're lightweight and the sound is great.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best Open Style Earbuds!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is awesome. The clarity and details. Bass is great for open style. More bass than other open earbuds and the best part is thay even at low volume, the bass is very noticeable. You can feel the rumble. You can adjust it in the Bose app EQ. Very comfortable and the battery lasts all day. If you are looking for open style, get these!!!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Review after 8months use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are wonderful, music sounds great and super comfy when going on runs. Battery life is solid and honestly the quality is just fire.

    I would recommend this to a friend
  • Pros mentioned:
    Fit
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    I LOVE them but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...sometimes the connection isn't as seamless as it should be. Of course, it could be user error or that I used them across Apple and Android. Anyway, I've has a Bose Soundwear (neckband speaker) that I loved because it allowed me to have my music while being able to hear the environment around me. Sound familiar? These open earbuds are the evolution and so much better: 1. size, 2. sound isolation from others, 3. fit (the Soundwear would get in the way or fall off in certain situations). Bottom line: I now take these with me everywhere.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great Open Ear option!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these open ear buds! Incredibly comfortable and have great sound once you find the best spot for your ear. I dont get sore spots on my ear like some other styles. I can forget im wearing them, but they stay on really well. Got them for a good deal too!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Fit, Sound quality

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my husband. He loved mine, so I got him a pair. Sound is great, stays in ears and don't irritate ears either . Battery life a 10! Lasts forever!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    My First Bose Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earbuds for a little less than a month and I really like them. This is my first Bose product and the sound doesn’t disappoint. I would say if you have sensitive ears than you may not like the way it wraps on your ears. They’re also very secure on your ear so they’re good for working out in.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound amazing works great lasts long time very comfortable

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Just what i was looking for!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen i am in absolute loveee!! I have really narrow inner ear canals, so in ear buds drop out despite adjustments. Over ear hurt after a while, and I have a tragus piercing bilaterally with other piercings. These are perfect for me because i like hearing everything around me. In a completely quiet room the sound is beautiful! Clear, crisp. However dont expect soul deep bass, not gonna happen lol, but still sounds great. I commute on the subways in nyc, and while i can still hear the screeching of the train, i still have my music to listen to. Its never being returned. I bought the wireless case on bose for wireless charging and portability with carabiner.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Bass

    Rated 5 out of 5 stars

    Great fit and great sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is amazing and when you move around you feel like they will get lose but they don't. I always have issues with earbuds getting lose while walking - not here. Also the sounds is very good. I heard complaints about the bass but I don't see any issue at all. Yes, it's not going to sound as immersive as the top noise cancelling earbuds but that's not what they are going for. We will see how they last but the comfort and sounds quality can't be beat!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit, Sound quality

    Rated 3 out of 5 stars

    Innovative Form Factor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this product has an innovative design and great sound quality, that's where it ends. The fit is perfect, and the open earbuds really allow you to be aware of your surroundings. They're great for hiking, running, and other activities. However, the mic quality is absolutely horrendous, even after updating the product. No matter the conditions in which the call is taken, the other person won't be able to hear you clearly (it sounds like you're in a bathroom or below deck in a boat). I thought I received a defective product, so I exchanged it. Nope. The mic is still horrible. Yes, I've tried Shokz and other competitors, but the sound quality in these is unmatched for an open-earbud design. If you don't care about taking calls while you have these in, it's a great product. The price target should be more in the $150 range due to the mics and cheap plastic case. If you want wireless charging, you'll have to spend another $50 for the compatible case. If Bose could stop releasing several different colors and focus on the mics, this would be an amazing set of open earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chris, thanks for your review of the Ultra Open Earbuds! I'm glad you like their innovative open-ear design and sound quality.

      As for the earbuds' mic quality, if installing the latest firmware update doesn't help, make sure the mic holes on your buds are not being blocked by anything. Also, try your earbuds with a different mobile device, just to compare performance there.

      As to the charging case, we can confirm that the case is carefully designed, and will not break if handled with general everyday care. It's true that for this product, the wireless charging case cover is available separately.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    As good as advertised

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my son, and he has raved about how comfortable these are, and the sound quality is exactly what you'd expect from Bose. He's very happy with them and often forgets that they're on his ears. They come highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good headphones but has some drawbacks

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] For open headpuones, the sound quality is very good. The headphones are comfortable to wear as well. Battery life seems great so far as well. Why not 5 stars? These headphones have some big drawbacks too. When i answer phone calls, nearly everyone has said rhe microphone isn't very good. Also, the controls other than pause and restart playing don't seem to work. I'm unable to change volume for example. I have to do many of the controls though my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Bass, Volume
    Best Buy Employee

    Rated 4 out of 5 stars

    They’re okay

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Very stylish, like the color options, has good audio, but i think im the type of person that prefers very rich bass and overall very loud music IN my ear. But definitely cool if you’re genuinely looking for something to use that sounds well with that open ear feature so you can be aware of your surroundings.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 3 out of 5 stars

    Fantastic....ish

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these right after Thanksgiving, set them up and wore them once. I was impressed with the sound quality, how light and comfortable they were, and being able to switch from my phone to my laptop as a source. Literally the very next morning, after I let them charge the left earbud didn't work, I followed all of Bose instructions with a re-sync and then a factory reset. The left bud seemingly was lost, it wouldn't recognize or sync at all. So I played around with it, I put it on the right ear spot and it showed to be charging, I figured out the contacts for the left earbud were not making contacts. I thought I had it remedied, however the next day at the gym not only did the left not sync initially but it had near zero charge. So 3 stars is a tad generous, however, when they work they are fantastic, even in loud environments (unlike some have said), and i really like them in the gym. These things don't fall out!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Chris,

      I am glad to hear that you love how great the Ultra Open earbuds sound like and how comfortable they are. I am sorry you are facing issues with the left earbuds.

      If you have noticed an issue with the left contact on the earbuds or case, please contact our support team, so we can assist you further. You can find our details here: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Most Comfortable Earbuds I’ve Owned

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort and sound. They stay on, don’t block outside noise, and the audio is classic Bose quality. Perfect for work, gym, or just walking around. The Driftwood color is subtle and premium. Highly recommend if you want awareness + great music.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Would not recommend to anybody period

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is amazing, very light weight I give it 5 stars. The overall rating I give 2 stars 1 because the incoming call volume is horrible. I literally can hear any and everything they’re not the least bit noise canceling. Now can I wear them at work and most think they’re a thick pair of earrings yes but not worth my 320.00 I gave them to my husband. Beautiful design but would not recommend to an enemy. The volume is low compared to apple air pods. I spent more time saying what did you say. May be okay for working out listening to low volume but for anything else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Freda,
      We're glad you're loving the fit and style of your Ultra Open Earbuds. We'll be happy to help you with the concerns you're facing with the call quality, you can view out troubleshooting guide here - https://bit.ly/3ww4pUo If you require any additional support, our Bose product support teams will be more than happy to assist you further.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible for their purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Understand what you are buying and you will love them. These are not audiophile grade headphones. If you are looking for noise cancellation heavy bass and high volumes these are not for you. These serve a purpose. For what they are the sound quality is quite good. I bought these for biking and for the office. They excel at the office. I use them for calls, as a headset for listening to music etc. I can have these on playing music and still hear people approach my office and speak to them and hear them no problem. They are discreet and not extremely noticable. They are light weight and very comfortable. I wear them for hours at a time. I walk around with these not playing anything and forget they are on which is nice. Just buy them for what they are for.

    I would recommend this to a friend