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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 2296 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are positive about the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which many users find ideal for smaller ears. While the battery life and open-ear style are also frequently praised, some users have expressed concerns regarding occasional connectivity issues and a maximum volume level that feels too low. Additionally, a small portion of customers feel that the product is priced higher than its overall value.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 2,296 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    An Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade to other competitors. It is an investment considering the price, but the sound quality and battery life is just different. These last way longer than 3 hours. I will say that these are anatomy dependent to the ear and can cause irritation if you're doing long runs (like me) or longer workouts. If sound quality is what you are looking for than this is it for you!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit

    Rated 4 out of 5 stars

    Sylish, comfortable and they stay on!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After struggling with Apple AirPods constantly falling out, I switched to Bose earbuds and haven't looked back. The secure fit and comfort are a game-changer for me. One of my favorite features is the seamless device switching between my phone and computer – super convenient! While they don't have noise canceling, it's not a deal-breaker for my needs. An adjustable loop around the ear would be a nice improvement, but overall, I'm extremely happy with them. On the downside they're a bit pricey, but I'd definitely be looking out for a sale!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Favorite Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had issues with earbuds hurting my ears, especially after more than a half hour or hour of use. I have another pair of Bose earbuds, and I also have some Samsung Galaxy Buds. But those have quickly become replaced with these. These are comfortable enough for several hours of use. I love these so much I ended up buying a 2nd pair to keep at work, which is where they really get the most use. At work, I have them paired with both my phone and my work laptop. These effortlessly flip between both devices. I can Spotify on the laptop and then answer a call coming in on my phone all effortlessly and without touching any settings. I also love that of someone comes in my office, I can easily still hear them without having to remove the earbuds first (I should clarify, I only use one side when at work, not both together). They also have fantastic range. I walked pretty far away from my work laptop to a completely different section of the office (past locked doors) before they dropped connection. Even though these aren't in the ear, they still do a good job of drowning out environmental noise. I've used these at my daughter's gymnastics gym and felt like I was in my own little world.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Once Again Bose Understood The Assignment⭐️⭐️⭐️⭐️

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Amazing Sound Quality 2. Lightweight 3. Comfortable 4. Great Noise Cancellation 5.I Would Hands Down Buy These Over And Over Again! 6. Get You Some!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound good and dont hurt your ears. Wish the bass was better and they got loader

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort
    Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Constant Issues

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazingly comfortable and the battery lasts the entire work day, but that is where the compliments end. These headphones are HORRIBLE. When both headphones are in, the music is constantly un-synced. When you answer a phone call with them in, it cuts out the first 5 seconds of the call and the person on the other line won't be able to hear you. They will completely disconnect in the middle of a phone call. About once a day I have to reset them because they just stop connecting to my phone. Best Buy has amazing customer service and has replaced these headphones twice, but the problem has persisted in each pair I have received. I want to love these headphones because they're SO comfortable, but for $300, the amount of problems that come with them is not worth it.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience, and we appreciate your loyalty to Bose, given the comfort and battery life you've enjoyed.

      The connectivity problems you described, audio syncing, call interruptions, and frequent disconnections can be easily resolved by doing some troubleshooting steps. We recommend checking for the latest firmware updates via the Bose app, as these often resolve performance issues. For additional troubleshooting steps, here's a detailed guide you can use for connectivity issues: http://bose.life/46kAtKn

      And to improve the call quality experience you can check this helpful guide: http://bose.life/4nLK5DH

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Too expensive, but they work as advertised.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For people complaining that its not loud - it does have to be in your ear in a very specific location but once it is, its quite loud. Functions as advertised for the most part, minus the settings in the app. I tried several different open ear clips in store and Bose seemed to have the best, clearest sound. Normally i prefer noise cancelling headphones but i moved to the inner city and needed to be able to be aware of my surroundings while out and about. The buttons take a bit of getting used to but once you do its fairly easy. Would give 5 dtars except for the price. I got em on sale for 189 but i still feel like that was too much. But i was in a pinch and wanted to ensure i had the best of the tech available. That said if youre not dying to adopt these, wait til they come out with the next couple of generations and work out the kinks for that kind of money. Also dont use the app to control the headphones. From what ive read online, and my own experience, that just manages to mess them up. Did a factory reset and left it at that.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Love them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new earbuds. I gave it a 4 stars only because of you are in a noisy place you really have to put the volume up to the max in prefer to hear. Besides that, they are a great pair of buds. They do not hurt my inner ear because they’re not in my inner ear like all other buds. I love the fit and feel of them and they sound great.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Mother's Day gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for our Mom and she was always stuck on here older wired headphones and worried that in ear plugs would fall out and she would lose them easily...not with these and she loves the comfort and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing Light weight Ear phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and sometimes I forget I have it on because of how light it is. The most comfortable ear phones I've had so far.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 3 out of 5 stars

    Good, but not at that price.

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Good wireless earbuds with a few glaring issues that hold them back from being great. The Good: Despite my initial fears, I love how these fit. I've never had issues with comfort. So much so that I no longer want to use the standard, in-ear earbuds. Having your ears free is so much nicer! They sound good! But with an asterisk... I'm not an audiophile, so I don't have the ear for different kinds of sound. But they are clear, no distortion, and I have no issue with how they sound. Physical control buttons! Touch panels are awful, so having physical buttons to use is great! They're the kind that you have to press and hold in different ways, but I'll take what I can get. I mostly use them for one-press play/pause. Easy to set up, and the app lets you set up the different audio modes easily. The Bad: Another app you're forced to use... Seriously, it gets tiring to have to download a new app for everything. The asterisk about sound? The default Stereo mode is not very good. Muted, dull, and not all that clear. Once you swap it to Immersive Audio, however, they pick up. Immersive Audio is a neat gimmick, but it's just that. A gimmick. I'm sure some people would like it, but I leave it on the motion one just for the better sound. The Ugly: That price is FAR too high for what these are! They're good, but nothing close to $300 good! Maybe $100, I'd argue you had something there. As much as I like the fit and think they sound good? No thank you. This is my second pair since my first decided to begin failing on me after a year of ownership. The case, for whatever reason, refused to charge if it was not being actively messed with. I'd only really use the left one, which is the one that would be dead the next day. Fully charged case and everything, but my bud would be dead unless I opened the lid, removed the bud, placed it back, and then it would charge. So... Good earbuds for way too much money, considering that these, like all wireless earbuds, are just rentals. You're going to scrap these in the future. Three batteries in these so ONE of them is going to give up one day. If you can get them at a massive discount, I'd recommend it. Do NOT pay full price.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate your detailed review! It’s great to hear that the fit and sound quality worked well for you, and that you found the physical buttons to be a huge plus. We understand the frustration with needing another app, however with the Bose app you can have control over multiple products using a single App. Your insight on long-term durability is also an important consideration. If you ever run into issues, we recommend reaching out to our support teams directly. You can get in contact via Social Media, or using this link: https://bose.life/globalsupport.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfort & sound

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing comfort, love the sound quality and the ability to still be able to pay attention to the things surrounding me

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful sound, long lasting battery. Easy to pair. Comfortable to wear.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A must for biking and running

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional open sound stage and a MUST HAVE for the biker or runner in your life. You still hear your surroundings which is so critical in biking and running, I really can't emphasize it enough. I will always have a pair. The music quality really doesn't suffer. It's a different sound than an earbud, less bass given the nature of how it sits on your ear, and they're very stable. The mic quality is mid tier at best though, I dont know if beamforming is more difficult, but if you're looking for an in office pair that allow you to hear your surroundings...I wasnt impressed and told frequently that I sounded muffled.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved these. I’m one who doesn’t like to have earphones go in my ears. But the comfort and lightness of them was fantastic. And they stay on throughout my workouts no worrying about them falling off. The sound was amazing. I only wished they had a tracking in case they get lost.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome ear buds!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable. They stay on during exercise. Sounds great. I got these as a gift for my wife for her bday and she really loves them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look great work great very good sound they don't fall out Ben jogging walking bicycling they work great no complaints Don't hurt my ears they fit in comfortably overwhelming satisfied they also have a very good sound good quality sound

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre comfortable, i forget theyre in sometimes, they sound great and i can hear everything around me still, louder sounds like construction will drowned out the headphones though

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality as expected. So light you almost forget that an earbud is there. Not the best fit for the anatomy of my ear personally. Would be 5 stars but I really do not understand why the pricing/design does not have wireless charging abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the blue. They are easy to use, the app has a ton of settings for customizing. Great sound and no fatigue from wearing them.

    I would recommend this to a friend