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Customer Ratings & Reviews

Your price for this item is $229.00
The comparable value price is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1749 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,749 reviews
  • Rated 5 out of 5 stars

    BOSE ALWAYS DOING THEIR JOB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10 OUT OF 10, REALLY RECOMMEND BOSE ALWAYS DOING THEIR JOB

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for small ears no hassle easy to use a+

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only Had them for 6 months before one ear bud went out completely and the other just plated muffled sounds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your experience. I’m sorry to hear that one of your earbuds is producing muffled sound, that’s certainly not the experience we want for you.

      Ultra Open Earbuds combine innovative open-ear design, rich audio, and all-day comfort. Their cuff-like fit keeps your ears open to the world while Open Audio technology delivers private, immersive sound.

      If you’re experiencing muffled sound, please try the troubleshooting steps in the link provided. These steps are designed to help resolve the issue and restore the full performance of your earbuds: https://bose.life/4ofpDLj

      NJ - Bose Customer Support bose

  • Rated 3 out of 5 stars

    They're ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They where ok just not worth the money. Every call taken people would say often they couldn't hear me.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear that people had trouble hearing you when you spoke to them using your Ultra Open Earbuds. If this happens, our support team will gladly assist, see here: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Bose Newest version of Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Love my new earbuds there great!! Get you some!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Earbuds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and is exactly what I expected!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No good. Sound was to far from ear. Please don’t buy

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Daniel, thank you for sharing your feedback on the Bose Ultra Open Earbuds. They're designed to leave your ears open to hear the world around you while OpenAudio technology delivers rich, private sound. Sorry to hear that hasn't been your experience.

      Please check if the earbuds are set to Immersive Audio mode, as this may improve the sound quality. You can use this link for guidance https://bose.life/3LBDqhZ Thanks!

      Klariss - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it a lot good headphones and very essay to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It’s just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Music sometimes randomly pauses for a couple seconds. Also makes a cracking noise at time.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      If your music is pausing or making a crackling sound, try rebooting your connected mobile device. Also try a different device, to compare performance there. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Poor voice quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good when listening to music but not for calls. Beware!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose earphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not happy with my product. They do not stay in my ear and ppl cannot really hear me. I want to exchange them for something else

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Andrea, thank you for sharing your experience. This is certainly not the experience we intend for our customers, as we want you to be fully satisfied with our products.

      Regarding your concerns with microphone, one common factor that can affect microphone performance is the positioning of the earbuds. If they’re not seated properly, it may impact how clearly your voice is picked up. To help improve this, please check out this helpful guide: https://bose.life/3Jlrhg5

      We hope the troubleshooting steps will help you get the best possible performance from your Bose Ultra Open Earbuds. If you continue to experience issues, please reach out to our customer support team here: https://bose.life/contactus We’ll be happy to assist further and explore alternative solutions.

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality to listen to videos or music is good. But the quality to make phone calls is very bad. There is no noise cancelation and the person sounds like they're talking through a Tin can.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello David, I am glad to hear that you are enjoying the audio quality of the Ultra Open earbuds. For audio quality issues during calls, you can view our troubleshooting articles from our support webpage here: https://bose.life/3ATowhy. Should you need additional support, please feel free to contact our technical support teams, who will be more than happy to assist you: https://bose.life/3rykPZR.

      Liam - Bose Customer support bose

  • Rated 2 out of 5 stars

    Horrible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great for music, but if you're looking to use these as earbuds to hear people while talking, DONT... Its a waste of money and time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overcharged

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You put them on sale for $50 off the day after I bought them. When I called the agent jacked me around and would not take care of a refund.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bose headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont buy dont waste your money buy shokz they are # 1

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst brand on phone calls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Receiving calls on thess ear buds is the worst experience i have ever had , they are horrible on call the other person on cant hear you as well as your self . But they are good on the music

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chris, thank you for your feedback. The Bose Ultra Open Earbud has a OpenAudio technology, it’s designed for moments when staying aware of your surroundings is key, like navigating busy streets or chatting in the park. The Ultra Open Earbuds are crafted to rest gently on your ears and direct sound inward, allowing you to stay connected to your environment while listening. That said, we're sorry to hear you experienced issues during phone calls, and we appreciate you bringing this to our attention. A few factors might help resolve the issue, such as ensuring the earbuds are worn correctly and that the microphone is properly positioned.

      To help resolve this issue, you can follow the troubleshooting steps outlined in this link: https://bose.life/3K0UTiK and https://bose.life/4gk9TVb

      Sophie - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Decent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not really like the sound on these . They are easy to connect but how they hang on your ear was not the best for my gym workouts

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback, we really appreciate you taking the time to let us know about your experience with the Bose Ultra Open-Ear Earbuds. We’re glad to hear that the connectivity worked well for you, we’re sorry about the sound quality. Comfort and performance are key, and your input helps us better understand how the product performs in active settings. To help you with your Ultra Open-EarBuds here is a helpful guide to have the best experience of the product.

      http://bose.life/4ovRBmq

      Gem - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product would not fit in my ears. I have been buying Bose for a long time and this is the first issue I’ve ever had.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Farean, thank you for sharing your feedback. We're sorry to hear that the Ultra Open Earbuds didn’t fit well for you. They’re designed with a unique open-ear style to suit a variety of lifestyles, but we understand they may not be the right fit for everyone. To help, we have a quick guide that shows how to properly wear them for the best comfort and stability: http://bose.life/4oqjhsU
      We appreciate your continued support of Bose, and we’re here if you need further assistance.

      Daisy - Bose Customer Support bose

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 1 out of 5 stars

    Great sound

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is wonderful but the fit is not for all ears. They kept falling out of my ears and I adjusted them several times and they still kept falling out

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Sarah,

      Thank you for your feedback. We're delighted to hear that you appreciate the sound quality of our product. However, we understand your frustration with the fit not being suitable for your ears. Our goal is to provide products that cater to a wide range of users, and we apologize for any inconvenience caused by the fit issues you experienced. We would also recommend visiting this article that explains how to achieve the best fit for your earbuds: https://bose.life/3Vgf2oK. We value your feedback and will take it into consideration as we continue to improve our products.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    Great concept design

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great concept design was trying to replace my AirPods Pro because I kept on falling out but after listening sound quality is not good. I was expecting something better from Bose I’m actually returning them because it’s not worth the $300 price tag. 

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not happy with the Bose Ultra Open Earbuds.

      Their design is different from any other Bose earbuds, so we understand if you are not used to such product. They will not block out noises like any other earbuds would as they don't sit in your ears and don't have noise cancellation, however the Bose OpenAudio as well as the Immersive modes and how they will fit comfortably in your ears, are great technologies that offer low leakage, spatial audio so you can wear these buds all day to enjoy your music, and still be aware of what's happening around you.

      If you have any questions, please don't hesitate to contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US Best regards, Lau - Bose Customer Support bose