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Customer reviews

Rating 4.2 out of 5 stars with 2119 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,119 reviews
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Get em!

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was really surprised with the quality despite how they fit on the ear

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Scratching sound after few days of use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought 2 pairs and both pairs ended up making a scratching noise after the first few days of use. Also didn’t last 10 hours even though it said 18. They would also just disconnect from my phone out of nowhere at random times. Don’t waste your money.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Cameron, thank you for sharing your experience with us. We’re very sorry to hear about the issues you’ve faced with your Bose Ultra Open Earbuds .Just to clarify, the Bose Ultra Open Earbuds are designed to provide up to 7 hours of play time (up to 4 hours with Immersive Audio or Auto Volume), up to 48 hours of standby, and an additional 19.5 hours of battery life with the charging case. For the scratching noise concern, we recommend checking out this troubleshooting guide: https://bose.life/4iiStJi to help resolve the issue. Regarding the Bluetooth disconnections, please note that connectivity may drop if your earbuds are paired to multiple devices with Bluetooth turned on at the same time. This troubleshooting guide: https://bose.life/3LUALQu will walk you through steps to address that as well. We hope this helps get things working smoothly again.

      These steps should help resolve both concerns. If the issues persist, please don’t hesitate to contact us at https://bose.life/contactus .We truly hope this helps resolve the issue for you! We’re happy to help!

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Open Ear Buds available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound, without isolating from surroundings!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing quality! Love them and wear them daily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They woork great and I have really small ears and they fit great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great product. It’s hardly noticeable around the ear, but I do find myself having to adjust it for the best volume range. For the best experience download the Bose app

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      Thank you for sharing your experience with the Ultra Open Earbuds. I am glad to hear that you love this product. Please note that they do have an automatic volume control feature, accessible in the Bose Music app, that helps you hear your music evenly as your environment changes from quiet to loud and back.

      If you have any questions, please feel free to contact our support team: https://bose.life/contact

      Best regards,
      Lau - Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Costly but well worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic little buds. Small, powerful and great sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and does not hurt the ears would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m super happy with these headphones super nice and comfortable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant go wrong with Bose period. Never had a product that didnt excel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great earbuds for non noise cancel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These can be super helpful when you want to listen to the outsode world and your music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love !

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my earbuds! Got them for my birthday and it was the best gift EVER! Use it on the daily at work.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    waste

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way over priced and honestly its not great. the sound is meh and they fall off a lot

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JulioV, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature an innovative open‑ear design that combines incredible audio, all‑day comfort, and a cuff‑like fit. We’re sorry to hear they didn’t meet your expectations in terms of sound quality and fit. We’d be happy to provide guidance on improving stability, here’s a helpful guide you can use to ensure proper wearing of the Bose Ultra Open Earbuds: https://bose.life/3QaB1wQ

      We hope this helps, and we’ll also forward your feedback to our team as we continue enhancing our products.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product good quality and sound perfect for my

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Baby Blue

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are awesome. She loves them. Great buy. And the color is so cute

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent open air

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent but not great. It’s nice to have open air to hear the surrounding noise but when you’re in a loud environment hearing music or phone calls is very difficult. I wouldn’t buy these again

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your honest feedback. We’re glad to hear you appreciated the open-ear design and its ability to keep you aware of your surroundings. That said, we’re sorry to hear that the performance in louder environments didn’t meet your expectations.

      Bose Ultra Open Earbuds are designed to prioritize situational awareness, which can sometimes affect sound isolation and clarity in noisy settings. We understand this trade-off may not work for everyone, especially if you often use them in busy or loud environments.
      If you're looking for something that offers better sound isolation and a more immersive listening experience, perhaps you'd be interested in trying our QuietComfort earbuds. They’re designed to block out background noise, making them ideal for enjoying music or taking calls even in busy or noisy settings.
      - Jelyn, Bose Customer Support bose

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super cool design. I really like the way it fits on my ear

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Beautiful sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great sound, you forget that you are wearing them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We need to stay alert

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nature lover, a gym buff or even just doing your walk with family, this is for you. Open ear lets you hear what's happening around you while still in your music.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Recommended for quiet places

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It really feels like you are not wearing anything. Volume is not as much as the in ear ones but still good. Hard to ear if you are in a noisy place

    I would recommend this to a friend