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Customer Ratings & Reviews

Your price for this item is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 1751 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 1,751 reviews
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Bose price for ok product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is nice and crisp , extremely light you forget you have them on, but phone calls volume is low and can bit difficult to hear .

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the sound quality and feather-light grip of your Ultra Open Earbuds, Adrian! If you're struggling to hear well on phone calls, then aside from turning the volume up, check that your earbuds are being worn in the optimal position. Our support team will also be happy to provide further assistance: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Clip on earbuds

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like them. Easy to put on and they stay on my ears

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and wouldn’t hesitate to purchase again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 1 out of 5 stars

    Not good for phone calls

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great design & comfortable! However, everyone I talk to says it sounds like I'm far away and they can hear all of my background noise to the point were it's drowning me out. Most people ask me to talk to them without the earbuds on. Even in a quiet car with only the AC running they can hear it over me talking.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the design and comfort of the Ultra Open Earbuds! If the people you're talking to can't hear you clearly, make sure the mic holes on the earbuds aren't blocked, and also try a reset of the earbuds. If that doesn't help, please contact our support team: https://support.bose.com/s/get-help-landing-page?language=en_US. Regards, Fiona M. - Bose Customer Support bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Connectivity issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I havent even had these for a year and they are constantly disconnecting from my phone saying “iphone lost”. When they do work they’re fine, but ill be listening and all the sudden theyll stop playing and disconnect, when this happens it will continue doing so for the remainder of the use. Personally if i could go back i would not have purchased these, especially for nearly $300. Airpods are way better and way more reliable.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jayden and thank you for your review.
      We are sorry to hear you are experiencing disconnects from your iphone, here are a few things to try if this continues to happen https://bose.life/3T9NHSJ.

      If you run into any issues, please reach out to support and we’ll be happy to help!
      https://bose.life/globalsupport

      Thanks
      Jack - Bose Customer Support bose

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Glorious

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What glorious ear pieces. Love them. And tgey stay in well. Thanks Bose

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great quality

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product Great quality and super comfortable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Was hoping for more

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great in theory but sound is lacking due to open ear concept

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Josh, thank you for reaching out. To help you get the most out of your Ultra Open Earbuds, here’s a helpful guide to walk you through the calibration process: http://bose.life/3Ka3UpT

      Gem - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    NA

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clarity is superb and strong instruments Very powerful sound

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not comfortable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable in your ears and it is hurting the longer you use.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Analiza, this is definitely not the experience we want you to have with our Bose Ultra Open Earbuds. We understand how frustrating this can be, especially when a perfect fit is such an important part of choosing the right product.

      We’d love to help you further. You can refer to this link for tips on how to properly wear the earbuds: http://bose.life/4mB0St6

      If you continue to experience issues, our Bose Customer Support team is here to assist you. You can reach out to us anytime at https://bose.life/48EXztC

      Klariss - Bose Customer Support. bose

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    If I could give zero stars I would!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to get these headphones and was so disappointed when they arrived. I could barely hear out of them, you can’t talk on them and any loud noise cancels out the headsets. SMH. Cool design but horribly executed. SMH Not to mention I barely had the headsets for two weeks before the headset completely stopped working and would not connect to my Bluetooth. Took them back today and was just one day shy of my return window. Don’t waste your money guys. Grab some AirPods or Beats.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you didn't get on well with the Ultra Open Earbuds, Kammie! While these earbuds don't offer noise cancelling due to their open-ear design, they do have a microphone, enabling you to take/make calls, access your voice assistant, and more. As for the Bluetooth connection issues you mentioned, try rebooting your mobile device; if that doesn't help, our customer support team will be happy to assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    It’s all about design

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you dislike earbuds poking into your eardrums, this is is your best option.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    OpenFits

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz OpenFit Wireless Earbuds. Priced less and sound GREAT anlong with good call quality. For the price Bose shoild have and could have done better. Sorry.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thanks for sharing your thoughts. Ultra Open Earbuds feature a microphone system that allows you to use them during calls. The microphone system will even adapt to your environment to isolate your voice from competing background noises and wind during calls. Our design of the Open Earbuds is particularly conducive to calling. Without your ears blocked you can hear your own voice in a completely natural way, making remote conversations feel more like in-person ones.

      Lau - Bose Customer Support bose

  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Not good for noisy places

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don't perform well on noisy places. Volume is not high enough to clearly hear. Lost my money :(

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm sorry to hear you're not completely happy with your Ultra Open Earbuds! Due to their open-ear design, a particularly noisy background can present issues. For this, I would recommend one of our earbud solutions that sits directly in the ear canal. Regards, Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 1 out of 5 stars

    Only one bud works on a brand new unit.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reddit reviews said buds had software issues with only one bud working. I bought anyway because of comfort and open air design…as I go trail running a lot. One bud stopped working right after I took a phone call using the buds. Reset did nothing.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Jonathan,

      I am sorry to hear that one of your Ultra Open Earbuds stopped working.

      We would love to hear more about your issue and assist you further, so please contact our support team directly: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Not good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $300 these are by far the worst headphones I have used. If they were $50, different story. The idea of them is really cool but the quality is so bad. Using these headphones I felt like I was transported to 2004 with the worst sound quality imaginable. Do not buy these headphones if you like to be fully immersed in music while working out. Get you some IEM's or ever Apple Airpods for around the same price. Oh, and these headphone cannot handle rock music at all. So if that's your favorite genre of music to work out to, then dont buy these

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      We appreciate your honest feedback. Due to its open design, these earbuds do not feature any noise cancellation and provide a completely different experience than traditional earbuds. This model allows you to enjoy your favorite media while remaining alert to the surrounding world. We understand that everyone has different preferences when it comes to listening to music, and we appreciate you trying the Open Earbuds. We’d be happy to explore any settings or adjustments that might improve your experience.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Buds review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of buds, great technology. Would reccomend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good mmmmmmmmmmmmmmmmmmmmmmmmmmmmttttttttttttttttttttt

    I would recommend this to a friend
  • Cons mentioned:
    Volume

    Rated 1 out of 5 stars

    Made for small ears

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound needs to be all the way up to hear anything. Made for children or tiny ears.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Charles,

      The Ultra Open earbuds are suitable for most ears. To find out more about how to correctly wear them, please check our fit guide: https://bose.life/4dFT2cl

      Contact us if you have any questions: https://bose.life/3rykPZR

      Lau - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Call quality is a negative!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just like the previous reviews, the call quality is complete trash! For headphones that are $300 they should sound like it. Bose really dropped the ball.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello,

      I am sorry to hear that you are not fully happy with your Ultra Open Earbuds during calls.
      To make sure you are getting the best audio experience, please check our fit guide to correctly wear the earbuds: https://bose.life/4efpjYn

      If you have any questions, you can contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose