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Customer reviews

Rating 4.2 out of 5 stars with 2302 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers are delighted by the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which make them particularly well-suited for smaller ears. While users appreciate the convenient open-ear style and reliable battery life, some have noted concerns regarding occasional connectivity issues and limited volume levels. Additionally, a few reviewers feel the product is priced higher than expected and lacks sufficient bass performance. Overall, the device is highly regarded for its physical comfort and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 99 Showing 1,961-1,980 of 2,302 reviews
  • Rated 5 out of 5 stars

    Hard pass

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely not for everyone. Honestly the phone call quality is terrible and music isn’t that great at all. Not worth the price tag at all

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ouch

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the concept of being able to listen to music and hear the world around you. The item itself was light weight and stayed on while moving around but after a while of wearing it my ears would hurt. The item put alot of pressure in one spot hurting me . The audio wasnt too bad but using it for calls was a no go. There was constant complaints that the other person on the call couldnt hear me. I ended up returning it. For the price it wasnt worth it . I expected better.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Conversations software need work.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea very but need work. Music sounds great but when it comes to taking you can barely here your conversation and you sound far away to the person yiu talking to. Non of the background noise is block out

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for your feedback on our product. We're glad to hear that you appreciate the concept and enjoy the music quality. However, we apologize for the inconvenience you experienced with the call quality. We understand the importance of clear communication during calls and effective noise cancellation. We recommend visiting this link in order to address the microphone pick-up issues: https://bose.life/431eULD. If you would like further assistance, please feel free to reach out to us.

      Eric V. - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for a friend because I loved mine so much! He loved them too!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open ear headphones are amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the style on these! I have always struggled with having earpieces in my ear and these help me still enjoy wearing headphones but not closing off my ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable to wear. The problem is the sound. Its very low, very hard to hear anything. And when on a call, nobody can hear you! I love Bose products, bit this one is a big miss!!

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm glad you like the comfort of the Ultra Open Earbuds, Jayson, but I'm sorry to hear you're disappointed by your sound experience! Hearing your music, and getting people to hear you on a call, should not be an issue, so please contact our support team for assistance. Regards, Fiona M. - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Good but not right for me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do not fit my ear well at all. Also they are not very loud. Just not right for me.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    They are very comfortable and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I found them and Best buy and I bought them and I liked them a lot

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    waste

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    way over priced and honestly its not great. the sound is meh and they fall off a lot

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi JulioV, thank you for sharing your feedback. The Bose Ultra Open Earbuds feature an innovative open‑ear design that combines incredible audio, all‑day comfort, and a cuff‑like fit. We’re sorry to hear they didn’t meet your expectations in terms of sound quality and fit. We’d be happy to provide guidance on improving stability, here’s a helpful guide you can use to ensure proper wearing of the Bose Ultra Open Earbuds: https://bose.life/3QaB1wQ

      We hope this helps, and we’ll also forward your feedback to our team as we continue enhancing our products.

      Jelyn - Bose Customer Support bose

  • Rated 1 out of 5 stars

    Do not buy these Bose Open earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this Bose Open earbuds on Dec 15-2025, They stopped working on Jan 28-2026, I went to BestBuy in Odessa TX on 2/3/2026. After they checked my earbuds, they told me I have to pay $40 restocking fee or I have to file a claim on Bose Website. With these expensive earbuds you think you would use them for long time, the answer would be “NO” I only used them for 1 month and a half. I would not recommend anyone buying these Bose Open earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Lynn! We completely understand how this must feel. Investing in premium earbuds like ours, you expect durability and a seamless experience. This is not the kind of experience we want you to have, Bose is known for delivering quality products, and your feedback is important to us.

      I’d encourage you to reach out directly to our customer support team through this link: https://bose.life/contactus They’ll be able to better understand the issue you’re facing, guide you through troubleshooting, and if that doesn’t resolve the problem, they can walk you through available service options for your Bose Ultra Open earbuds.

      Your experience matters, and we want to make sure you get the performance and reliability you expected when you purchased them. We're here to help!

      Sophie - Bose Customer Support bose

  • Rated 5 out of 5 stars

    With helping me immediately get the earbuds I need

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thorough and expert help! With helping me immediately get the earbuds I need

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So-so

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't always hear a caller in every situation and they couldn't hear me. They are very comfortable though.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Kevin, thank you for sharing your feedback with us. We’re glad to hear that the Ultra Open Earbuds are comfortable for you, but we’re sorry they didn’t meet your expectations during calls. Clear call quality is important, and the experience you described, where you couldn’t always hear the caller and they had difficulty hearing you, is certainly not what we want for our customers.

      To help improve the performance of your earbuds, please try the steps in the quick guides below:

      Low audio from product: https://bose.life/3NoglQP
      Microphone does not pick up sound: https://bose.life/4b4B6u5

      Daisy - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone! They are great when you are on the move

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Boss Ear Buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t like the quality. Others were unable to hear me clearly. Had to return/exchange for another.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Johmier! Thank you for sharing your experience. We're sorry to hear that others were unable to hear you clearly with the Ultra Open Earbuds and that the product did not meet your expectations.

      To help address the call quality concerns, we recommend following the troubleshooting steps available at the link below:

      https://bose.life/4b9kRvf

      This guide provides troubleshooting recommendations that may help improve microphone performance and call quality. We appreciate your feedback and regret that your experience did not meet expectations.

      Christian - Bose Customer Support bose

  • Rated 3 out of 5 stars

    Cool but meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Meh they are nifty but the call quality was so bad.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're glad to hear that you're enjoying our Bose Ultra Open Earbuds. They offer a brilliant combination of innovative open-ear design, exceptional audio quality, and all-day comfort.

      If you're experiencing microphone issues, adjusting the earbuds' position can often help. Here's a troubleshooting guide that may assist you: http://bose.life/4pCR2st

      Nj - Bose Customer Support bose

  • Rated 2 out of 5 stars

    Not my first choice.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my favorite Bose purchase. I had high hopes for these to use at work, but driving in my pickup on bumpy dirt roads proves to be too loud and I can't hear my calls well. Seems like music can get plenty loud so not sure where the issue lies with voice calls.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your experience! Bose Ultra Open Earbuds feature a brilliant combination of innovative open-ear design, incredible audio, and all-day comfort. With a cuff-like fit, Ultra Open Earbuds leave your ears open to hear the world around you while Open Audio technology delivers rich, private sound.

      If you're experiencing issues during phone calls, try the following steps to help resolve the problem:https:http://bose.life/4mJkzhz

      Nj - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Needed this type

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these and I would like them in a brighter color

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for high movement activities. Worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I lovet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ear phones I don’t use something like that before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome and really feel de change, i have other brand and is super different feel. Recomended

    I would recommend this to a friend