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Customer Ratings & Reviews

$299.00

Customer reviews

Rating 4.2 out of 5 stars with 1986 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 1,986 reviews
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Mid at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR too expensive for something that is barely mid-quality. This is my first pair of open earbuds and they’re not bad. I was using AirPod Pro 2 earbuds with my iPhone 15 Pro Max, but they kept falling out of my ear—even with all the options for tips and 3rd party tips. These seemed like the perfect thing: attach directly to the ear so they don’t fall out, open-concept so I can still hear my surroundings, and they’re multi-device capable. Sadly, that’s about where the benefits end. Pros: -They never fall out -The battery life is about 6-8 hours per charge -Open-ear design is neat -Sound quality is still decent Cons: -The design can hurt the ears after extended use -They absolutely suck for phone calls (when they actually do connect to the call, people can barely hear me) -Multi-device pairing mostly works, but randomly decides not to work more often than not. -The case doesn’t support wireless charging (as advertised) unless you buy a separate case cover. It is mostly just frustrating to pay this much money for headphones that don’t deliver. I’ve mostly gone back to using my old AirPods and just dealt with them falling out because call quality is better, multi-device connection is more reliable, and I don’t have to worry about them randomly disconnecting from my primary device.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your honest experience, it’s really helpful for others considering open earbuds for the first time. We’re glad to hear you appreciated the secure fit, battery life, and open-ear design. Those are definitely standout features for people who want situational awareness and comfort.
      That said, your feedback on call quality, multi-device pairing reliability, and the lack of wireless charging without an extra accessory is important.

      The microphone issues you're encountering can often be resolved with proper placement and adjustment of the earbuds. Since the Bose Ultra Open Earbuds use an open-ear design, positioning is key to ensuring optimal mic performance during calls. Here's a troubleshooting guide that might help: http://bose.life/4mO3Idl

      For the connectivity issues, clearing the product memory of previously paired Bluetooth devices can often resolve the problem. This helps reset the connection and allows for a fresh pairing experience.
      Here’s a detailed guide on how to do this: http://bose.life/46ErYdd

      Regarding the wireless charging feature, it’s important to note that the charging case is not included by default. Instead, the wireless charging case cover is offered as an optional accessory for customers who prefer that convenience. You can find this information listed under the “What’s in the Box” section.

      We hope this clears things up!

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Design, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Love These!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are comfy and absolutely beautiful. The sound quality is tremendous, and the app makes everything so easy to use. 10/10 would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 4 out of 5 stars

    Bose Open Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the earbuds. They are like an accessory to my outfit of the day! Great sound, comfortable fit and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    better than air pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are better than the AirPods because they don't fall out of your ears to have a tantrum on the floor or fall into the sink while you're doing dirty dishes. The sound qualities still allows you to be aware of things going on around you for safety reasons.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for outdoor activities like walking. Quality sound and still able to hear your surroundings. Nice for regular use also.I have smaller ears and it's hard to find earbuds that are comfortable. Bose didn't disappoint. Easy setup and connection.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Decent 2nd attempt at open ear. Improvement needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable, lightweight, and easy to use while sounding great when listening to music. I tend to use them mainly for calls which is where it fell short big time. They let in way too much background noise to a point that had people asking me if I had a different set to use or they would get irritated by the noise they were hearing. This really made the price too high. Would love for Apple and Beats to try their hand at open ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Tony,

      Thank you for sharing your experience with the Bose open ear headset. We're glad to hear that you find them comfortable and lightweight, and that you enjoy the sound quality for music. However, we're sorry to learn that the headset didn't meet your expectations for calls due to excessive background noise. Your feedback regarding this aspect is important to us, and we'll certainly take it into consideration as we strive to improve our products. We recommend visiting this article as it has steps to improve the microphone's clarity: https://bose.life/4a6Qm6c. If you have any further feedback or questions, please don't hesitate to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pedro’s gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is perfect and very easy to wear. Also very light

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sound great. Overall impressed with the design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new Bose open ear buds are pretty awesome. The only issue I've had is the first pair I bought had some static issues randomly. I meant to take them back for an exchange right away but thought maybe I'd wait for a firmware update. Once there was an available update, I installed it and it seemed to fix the issue. However, shortly after the update the right bud stopped charging and connecting. I exchanged for a new pair and have had zero issues thus far. The sound quality is absolutely incredible for being open-ear buds. They connect immediately and and are easy to pair. They charge to full fairly fast and seem to last for a few hours on a full charge. They take some time getting used to. At first they feel a little awkward to put them on but you get used to it pretty fast. I find that sometimes I forget they are even on. With that said, sometimes, after several hours of wearing them, they can feel like they are pinching your ears but a slight adjustment fixes it quickly. Overall I'm quite happy with them. On a side note, my wife bought a pair of the white/silver model and has had zero issues with hers. She uses hers with her Mac and iPhone and I use mine with an Android phone and an LG TV.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    So great for small ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for anyone that has troubles with in ear headphones. I can wear them all day without any pain which I have never experienced before. The sound is great. I haven't made a call with them yet so I am not sure about the microphone. Sleek and undetected.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great Sound, Unique Design, but Charging Port Need

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Ultra Open-ear True Wireless Earbuds for a while now, and I absolutely love their innovative design and sound quality. The open-ear concept is fantastic—it lets me enjoy music while staying aware of my surroundings, which is perfect for outdoor activities or commuting. The sound is clear, balanced, and immersive, making every listening experience enjoyable. However, I’ve encountered an issue with the charging case. One of the charging pins got stuck, and now I can’t charge the earbuds properly. This has been frustrating, especially considering the premium price of the product. While the earbuds themselves are excellent, I hope Bose addresses this design flaw in future models. Overall, I’d recommend these earbuds for their unique features and sound quality, but be aware of potential issues with the charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound, poor call audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very lightweight and comfortable. Sound is amazing, as all bose sound should be. However, when you make a call, the person you call can barely hear you. I've adjusted every type of setting to try to make it clearer on the other end. Nothing works. Also, they pick up all of the outside noise from the person calling with these as well. I purchased two sets, one for me and for my husband. When wearing them and calling each other, we could barely hear each other, but I could hear everything around him. Sadly will be returning and trying something different. They are great, if all you use them for is listening to music. Not worth $300 to only listen to music.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Ruth,

      Thank you for sharing your detailed feedback on our Bose earbuds. We're pleased to hear that you found them lightweight, comfortable, and enjoyed the amazing sound quality, which is what we aim for with all our products. However, we apologize for the issues you experienced during phone calls, including difficulty being heard and picking up outside noise. We understand the importance of clear communication during calls and will take your feedback into consideration for future product improvements. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Gentle on your ear/amazing sound & bass!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them! Barely feel them on, in fact, I forget half the time that I'm even wearing them. Sound/bass is amazing for the fact that its not "inside" your ear and that I don't have to take them out to hear what's going on around me or the person I'm talking to. very gentle on my ear and stays on while running or exercising. very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Money well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It exceeds my expectations! The quality of sounds is superb! The design is awesome! Recommended it to some of my friends and they liked it too!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Most comfortable ear buds every!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and as i said in the title you almost forget you have them on. 10out of 10 would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and are comfortable to wear all day. Also I can just pause to talk to someone and not have to take them out which is a huge plus! Also for an added bonus, after a software update they are able to do Multipoint connection!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for music and work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the head phones for comfort and the sound quality is AMAZING! The ONLY down fall I think is the quality of a phone calls it could definitely be better!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    The best open earbuds i have owned by far!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ever since i purchased these bose ultra open air earbuds they have been everything i was looking for in a pair of daily driver earbuds and more, i want looking for anything noise canceling because I have kids and also my job for working in a steel mill i need to be very aware of my surroundings, but at the same time i need to stay connected to my phone because my company uses Microsoft teams to chat and message with so these make everything convenient for me because i Wear a hardhat and safety glasses and these do not get in the way of either piece of equipment i Wear and are very very comfortable for all day and night use, the volume on these are loud enough and the call quality is good enough, we'll done Bose.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these about 2 weeks back, and I went back to the store to return them 3 times because they were hurting my ears. Every time I went back, I would try different brands and just end up keeping them. Some won’t stay on your ears, others won’t sound as good. So I ended up keeping them and I am so glad that I did! I think they were just new, so they had to loosen up a little, because after using them for a while I can’t even feel them on my ears anymore. I am extremely happy and so glad that I kept them! Wonderful sound, great quality, and will never come off my ears when I run!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very nice don’t forget to download the app

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As usual, Bose has a very good sound system very comfortable, but on sale while worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unique execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The types of ways you can listen to audio is vast & many. Headphones, earbuds, & open ear buds all have a common goal: deliver audio. Everything else is a bonus that works or a flawed feature that needs a bit more time in the oven. Overall I am impressed with the execution of these open earbuds. I feel, after reading a few reviews, it’s being compared unfairly to tws earbuds that sit in your ear canal. Owning Bose Tenors, Sony LinkBuds, Shokz OpenRun Pro, & Shokz OpenFit; these Ultra Open Earbuds perform exceptionally. The way each company comes up with designs for their models never ceases to amaze me. It’s unique. These are secure once worn properly; shaking my head or jogging can did nothing to jar it loose. Sounds are just like my Ultra Earbuds & Ultra Headphones. Definitely Bose signature sound. The immersion mode somehow works in this open style. The app works seamlessly to tweak the EQ to your liking. Price is a talking point in what your expectations are for these style of earbuds; there are other options. If they go on sale, like the other Ultra options, give this a chance.

    I would recommend this to a friend
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