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Customer reviews

Rating 4.2 out of 5 stars with 2195 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 2,195 reviews
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Great sound but minor issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had these for about 2 weeks now and I think the sound on them are really good for what they are. Open ear headphones. I ride the metro so these are perfect for staying aware of my surroundings. The volume levels are great but I have noticed that sometimes a drop in volume at times. I could be listening to something and it sounds crystal clear at about 70% volume, but sometimes (in the same environment) I would be at 150% volume and can barely hear anything. I've had to close out all apps and restart my phone and the sound would go back to normal. I've had one connectivity issue so far where my phone would not connect again to these earbuds for approximately 20 minutes. I restarted my phone, disconnected the headphones from my device, placed the headphone back into the case and nothing. It wasn't until about 20 minutes in the case and it began working again. And yes they were at 100 % battery. I had just finished charging them and was headed to grab lunch but they wouldn't connect. I want to give these a higher review but right now I see a few problems happening in just a little over 2 weeks and I hope they don't continue. If the problems don't persist in the next few months I will gladly bump up the rating on the review.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey, thanks for sharing your feedback on the Bose Ultra Open Earbuds. We’re glad to hear you’re enjoying the sound quality and how they help you stay aware of your surroundings while riding the metro. These earbuds use our OpenAudio technology, designed to deliver rich, private sound in an open‑ear design. Sorry to hear about the issues you’ve experienced. Be sure to check out our helpful support article at https://bose.life/48hfEPB which may improve your overall experience.

      Regarding your connectivity concerns, we also have an additional article at https://bose.life/4iuRZ3a. Hope this helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Nice Ear Buds!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice buds, comfortable nice sound and easily taken in and out. These ear buds stay in place and you don’t have to worry bout sizing the tips to keep them in. So far so good. The final test is how long do they last.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Mother's Day gift

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for our Mom and she was always stuck on here older wired headphones and worried that in ear plugs would fall out and she would lose them easily...not with these and she loves the comfort and sound!

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    My First Bose Purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these earbuds for a little less than a month and I really like them. This is my first Bose product and the sound doesn’t disappoint. I would say if you have sensitive ears than you may not like the way it wraps on your ears. They’re also very secure on your ear so they’re good for working out in.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit, Sound quality

    Rated 3 out of 5 stars

    Innovative Form Factor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this product has an innovative design and great sound quality, that's where it ends. The fit is perfect, and the open earbuds really allow you to be aware of your surroundings. They're great for hiking, running, and other activities. However, the mic quality is absolutely horrendous, even after updating the product. No matter the conditions in which the call is taken, the other person won't be able to hear you clearly (it sounds like you're in a bathroom or below deck in a boat). I thought I received a defective product, so I exchanged it. Nope. The mic is still horrible. Yes, I've tried Shokz and other competitors, but the sound quality in these is unmatched for an open-earbud design. If you don't care about taking calls while you have these in, it's a great product. The price target should be more in the $150 range due to the mics and cheap plastic case. If you want wireless charging, you'll have to spend another $50 for the compatible case. If Bose could stop releasing several different colors and focus on the mics, this would be an amazing set of open earbuds.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Chris, thanks for your review of the Ultra Open Earbuds! I'm glad you like their innovative open-ear design and sound quality.

      As for the earbuds' mic quality, if installing the latest firmware update doesn't help, make sure the mic holes on your buds are not being blocked by anything. Also, try your earbuds with a different mobile device, just to compare performance there.

      As to the charging case, we can confirm that the case is carefully designed, and will not break if handled with general everyday care. It's true that for this product, the wireless charging case cover is available separately.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 3 out of 5 stars

    Fantastic....ish

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these right after Thanksgiving, set them up and wore them once. I was impressed with the sound quality, how light and comfortable they were, and being able to switch from my phone to my laptop as a source. Literally the very next morning, after I let them charge the left earbud didn't work, I followed all of Bose instructions with a re-sync and then a factory reset. The left bud seemingly was lost, it wouldn't recognize or sync at all. So I played around with it, I put it on the right ear spot and it showed to be charging, I figured out the contacts for the left earbud were not making contacts. I thought I had it remedied, however the next day at the gym not only did the left not sync initially but it had near zero charge. So 3 stars is a tad generous, however, when they work they are fantastic, even in loud environments (unlike some have said), and i really like them in the gym. These things don't fall out!

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Chris,

      I am glad to hear that you love how great the Ultra Open earbuds sound like and how comfortable they are. I am sorry you are facing issues with the left earbuds.

      If you have noticed an issue with the left contact on the earbuds or case, please contact our support team, so we can assist you further. You can find our details here: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great fit! Great sound

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! The fit is great and the sound is great too. Super comfortable and they stay in great during workouts! Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose-Ultra Open Earbuds

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, long lasting battery. I love that you can have them on your ear and still hear things around you. Conformable to wear as well.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Good headphones but has some drawbacks

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] For open headpuones, the sound quality is very good. The headphones are comfortable to wear as well. Battery life seems great so far as well. Why not 5 stars? These headphones have some big drawbacks too. When i answer phone calls, nearly everyone has said rhe microphone isn't very good. Also, the controls other than pause and restart playing don't seem to work. I'm unable to change volume for example. I have to do many of the controls though my phone.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My Favorite Earbuds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always had issues with earbuds hurting my ears, especially after more than a half hour or hour of use. I have another pair of Bose earbuds, and I also have some Samsung Galaxy Buds. But those have quickly become replaced with these. These are comfortable enough for several hours of use. I love these so much I ended up buying a 2nd pair to keep at work, which is where they really get the most use. At work, I have them paired with both my phone and my work laptop. These effortlessly flip between both devices. I can Spotify on the laptop and then answer a call coming in on my phone all effortlessly and without touching any settings. I also love that of someone comes in my office, I can easily still hear them without having to remove the earbuds first (I should clarify, I only use one side when at work, not both together). They also have fantastic range. I walked pretty far away from my work laptop to a completely different section of the office (past locked doors) before they dropped connection. Even though these aren't in the ear, they still do a good job of drowning out environmental noise. I've used these at my daughter's gymnastics gym and felt like I was in my own little world.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    An Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade to other competitors. It is an investment considering the price, but the sound quality and battery life is just different. These last way longer than 3 hours. I will say that these are anatomy dependent to the ear and can cause irritation if you're doing long runs (like me) or longer workouts. If sound quality is what you are looking for than this is it for you!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    Great gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is very good. Great battery life. Very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre comfortable, i forget theyre in sometimes, they sound great and i can hear everything around me still, louder sounds like construction will drowned out the headphones though

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great gift

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great—just what you’d expect from Bose. They pair easily with both my computer and phone. Super comfortable too; I can wear them all day and barely notice them. Battery lasts a long time. The only minor issue is that some people say it’s a bit hard to hear me clearly during calls.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Fit
    Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Would not recommend to anybody period

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fit is amazing, very light weight I give it 5 stars. The overall rating I give 2 stars 1 because the incoming call volume is horrible. I literally can hear any and everything they’re not the least bit noise canceling. Now can I wear them at work and most think they’re a thick pair of earrings yes but not worth my 320.00 I gave them to my husband. Beautiful design but would not recommend to an enemy. The volume is low compared to apple air pods. I spent more time saying what did you say. May be okay for working out listening to low volume but for anything else.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Freda,
      We're glad you're loving the fit and style of your Ultra Open Earbuds. We'll be happy to help you with the concerns you're facing with the call quality, you can view out troubleshooting guide here - https://bit.ly/3ww4pUo If you require any additional support, our Bose product support teams will be more than happy to assist you further.
      Tegan - Bose Customer Support bose

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got them for my wife as a christmas present. She has over the ear noise canceling headphones, but they work to well. As a result I frequently scared her because she would wear them while working from home. The sound quality is great in these and now she can hear around the house while listening to her music, podcasts and audio books. The battery life is great, the colors are nice and they are comfortable if you have smaller ears. Since getting shes only taken them out to sleep and recharge them.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Incredible for their purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Understand what you are buying and you will love them. These are not audiophile grade headphones. If you are looking for noise cancellation heavy bass and high volumes these are not for you. These serve a purpose. For what they are the sound quality is quite good. I bought these for biking and for the office. They excel at the office. I use them for calls, as a headset for listening to music etc. I can have these on playing music and still hear people approach my office and speak to them and hear them no problem. They are discreet and not extremely noticable. They are light weight and very comfortable. I wear them for hours at a time. I walk around with these not playing anything and forget they are on which is nice. Just buy them for what they are for.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Excelent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose headphones are amazing! Great sound, strong bass, and awesome noise cancellation. Super comfortable and the battery lasts a long time. Totally worth it

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Best selection!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased the Bose Ultra Open-Ear True Wireless Earbuds in black, and they exceeded my expectations. The sound quality is outstanding, with crisp highs and deep bass that provide an immersive listening experience without isolating you from your surroundings. The open-ear design ensures comfort even during long periods of use, making them perfect for outdoor activities or extended wear. The battery life is impressive, lasting up to 8 hours on a single charge, with additional charges from the portable case. Connectivity is stable, and the intuitive touch controls are easy to use. These earbuds are a fantastic choice for anyone seeking top-notch sound quality and comfort.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Love the Bose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are comfortable, stays in place without falling off and the sound is awesome, and I love the bass. I am very happy with my Bose!!

    I would recommend this to a friend