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Customer Ratings & Reviews

$199.00
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The comparable value is $299.00

Customer reviews

Rating 4.2 out of 5 stars with 2202 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers admire the product's excellent sound quality, comfort, and secure fit. They also appreciate its long battery life, lightweight open-ear design, and ease of use. However, some users have experienced issues with connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 2,202 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ear phone is excellent in sound quality and does not affect the ears.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Not great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are nice, the sound while listening to music is great. However—when phone calls come in the sound cuts in and out, the person on the other line can hear themselves speaking as if it’s echoing back to them. The volume goes up and down so they can’t really tell what you’re saying to them. The battery life in standard listening mode is approximately 7/8hrs and in immersive listening mode is approximately 2/3hrs. The case charges pretty fast and the headphones charge quickly too. For $300 headphones there shouldn’t be any sound issues so I wound up returning them.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Celise,

      We're glad to hear that you enjoyed the sound quality while listening to music. However, we apologize for the issues you encountered during phone calls. We understand how important it is for calls to be clear and uninterrupted, and we're sorry that this was not the case with our product. This article might be helpful in resolving the audio issues encountered on calls: https://bose.life/4a6Qm6c. Your feedback regarding the battery life and charging speed is valuable to us, and we appreciate your insights on these aspects. If you have any further questions or concerns, please feel free to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great headphones in every way except price!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bose Ultra Open earbuds were really nice. They were comfortable and didn't hurt my ears at all. They pinch onto your ear, very lightly--barely noticable. Immersive mode was really cool too, especially in dynamic mode where it sounds like the music if playing inside your head. 8D and binaural music lovers with love this! However, I don't think they were $300 nice. They didn't sound any better they my Galaxy Buds Live which also don't go into your ear canal. They also didn't have wireless charging like my Galaxy Buds. If I am awake, I am listening to music and they don't have a great battery life for constant listeners. In a nutshell, the Bose buds are really great headphones if you don't mind the price. I just didn't LOVE them that much.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Buy them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these! Best thing ever I can wear them for hours, and they do not hurt my ears at all, I usually forget that they’re even clipped onto my ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very convenient and dont hurt your ear. The sound quality is well standard to their competitors

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 1 out of 5 stars

    Strike 2 Bose

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earbuds! They’re so sleek. Fit nicely around my ears, I think they’re pretty comfortable, great sound when not crackling. So far this is my second pair, 1st pair; crackling and popping noise when I adjusted it, I returned them for the white ones. Now the crackling is worse with my 2nd pair. It’s just terrible, sometimes it doesn’t crackle, but most of the time it’s almost every few mins for a couple of seconds. Also has like a Bluetooth glitch time to time, like it disconnects for a second and comes back on. I love these though, I can listen to music and still be aware of my surroundings. The whole reason why I wanted these but the crackling and popping noise, I’m not sure it’s entirely worth it. I am sad to be returning them once again.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      I'm happy to hear you've been enjoying the design and fit of your Ultra Open Earbuds, as well as the audio quality!

      If you're experiencing crackling sounds or occasional Bluetooth stability issues, try rebooting your connected mobile device, as that can help to restore a stable connection. Also, check whether these issues are occurring in all environments, or whether they seem to be specific to one environment. Our customer support team will also be happy to assist further, via the relevant troubleshooting: https://support.bose.com/s/get-help-landing-page?language=en_US

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good ear buds!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good ear buds for those who wants aware of their surroundings. Sound is great but had to return it because the person I gifted it to, likes bass. Since this is an open ear bud, it lacks the bass.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Almost 5 stars

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's actually about 4.7 stars. They sound great and I actually forgot I had them on. You can wear them for hours . Only issue is they are a little too "open" I mostly bought them to use while working out at the gym , if you are under one of the club speakers or there is a fit class going on ( other loud speakers ) it's hard to hear your own music , even at full blast. They are great out doors and around the house . You can still have a conversation while listening.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 2 out of 5 stars

    Not bad, not great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is exceptional for what they are. Battery life is good, at least when you can get them to charge. If you are like me and work in or around dusty areas the charging case is complete trash, the prongs get stuck constantly and refuse to charge. I've had them for approximately 3 months, and love the headphones but sadly I can't use them because I can very very rarely get them to actually charge in the case. You can buy a new case, but that's another 100$ for just that when the only problem with the case is that it has ZERO dust resistance, calls on them are ok but sometimes the other party has a hard time hearing me. All in all I was extremely happy with them until the problems with the case. Without the case you can't do anything with them, so if it's not good than the headphones are useless.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi there, thank you for sharing your experience. We're glad to hear you’ve been enjoying the sound quality and battery life, but we’re really sorry to hear about the charging issues with the case. While the case isn’t dust-resistant, we’d love to help explore possible solutions, such as cleaning tips or checking if a replacement might be covered under warranty, depending on your location and purchase details.

      For the meantime, you can try this troubleshooting guide that may help: https://support.bose.com/s/article/ultra-open-earbuds-will-not-charge?language=en_US

      If this doesn't work, you can reach out to us here: http://bose.life/globalsupport

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Honest opinion!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! I use them for work as i like to listen to music yet have to still be able to listen to my surroundings. They are also super comfortable with no ear fatigue as many earbuds tend to give you. Last but not least if you are looking for complete noise canceling earbuds these are not it! But if u need to be alert from ur surroundings while listening to music, DO NOT hesitate and buy these!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, i love it, i could clearly listen to music, comfort

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Open ear earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound for an open earbud. Nice color. Very comfortable and easy to put on and take out.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great product but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium Bose sound experience. Super comfortable ear buds that I ever wear, you almost forguet that you are wearing it. They need to improved the mic during call reception, people constantly telling me... "sorry you don't hear cleary". But overall a great product, unique style, very comfortable and great sound. My only complain is on calls but looks like is more software related than harware, sorround sound canceling algorithm.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great Headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones to go to the gym. Every easy to bench press with these head phones on

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good buy.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked out well. Clear and comfortable. Sound is all I expected.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design

    Rated 4 out of 5 stars

    Shan

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the design and the comfort that it doesnt go into my ear cannal the only thing about it that i dont like it is thank it doesn't have noise cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great.!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice .! Good sound . Great price.!! Great product..!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Best sound in ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Bose - Ultra ear buds sound great, are very easy to install on my smart phone and computer. Very easy to adjust volume etc.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that the sound is superb. Not much bass but you could hear your sound coming from your surroundings

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device and sound quality. Comfortable and does not fall out of my ears like traditional ear buds

    I would recommend this to a friend