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Customer reviews

Rating 4.2 out of 5 stars with 2149 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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79%would recommend to a friend

Customers are saying

Customers find value in the Ultra Open-Ear True Wireless Open Earbuds for their sound quality, comfort, and fit. Many appreciate the battery life and open-ear design, which allows them to hear their surroundings. However, some customers have expressed concerns about connectivity issues and low volume. A few also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 2,149 reviews
  • Rated 4 out of 5 stars

    Great earbuds charging case breaks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing earbuds, just on the second set. The charging case, the spring loaded pins for contact break. Thank god I got the insurance. Even swap each time it breaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my wife for Valentine’s Day. She loved them so much she bought me a pair.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sounds, noise cancellation there is not.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds, I wish there was a way to make them less noisy when in public settings.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello, thank you for sharing your feedback with us. We’re delighted to hear you enjoy the great sound of the Bose Ultra Open Earbuds. These earbuds are designed to combine open‑ear innovation, immersive sound, and all‑day comfort. Their cuff‑like fit helps keep you aware of your surroundings while delivering personal audio through our OpenAudio technology.

      Please note that they do not include a noise‑cancellation feature, as they are intentionally designed to keep you connected to your environment. We truly appreciate your input and hope you continue to enjoy the unique listening experience they provide.

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent over the ear non touching headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good wireless headphones that don't touch the ear but sound like they do so you can hear other things as well, works very well and excellent sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These little things are amazing! The sound is incredible considering they are open. It took about an hour to get used to them and I’ve been able to wear them for hours! Love these little buggers! I can never get buds to stay in and then I wind up getting an ear infection! Or two! Not anymore!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Never had a good Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The right one drains a lot faster than the left one making it hard to use them together. It also randomly stops connecting to my phone.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks so much for your feedback! We're sorry to hear you're experiencing faster battery drain on the right earbud and connection issues, that’s definitely not the experience we want for you.

      This can sometimes happen due to the right earbud acting as the primary connection point, which may cause it to use more power. To help resolve this, we recommend checking for firmware updates, resetting the earbuds, and ensuring both are fully charged before use. You can also try reconnecting them to your device by removing and re-pairing them via Bluetooth.

      Here’s a troubleshooting guide that may help: http://bose.life/4oSodb7

      Jelyn - Bose Customer Support bose

  • Rated 5 out of 5 stars

    That's all it matters.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a present for my wife and she likes them very much,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful TWS earbuds that stay where you put them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great option if you: Primarily listen to music Don't like things in you ears Other earbuds fall out. Might want a differnt option if: You want sound isolation Primarily listen to podcasts. I have found that with any significant external sounds it can be hard to hear everything that's happening, which makes podcasts hard to listen to, but since most people aren't listening to every lyric and every note in music (especially when not in a quiet environment) music is fine. I hate having things in my ears (I've had to many silicone tips from earbuds get stuck, plus my ear canals feel like they are building up a lot of wax when they are plugged and the pressure starts to hurt after a while) and other earbuds (like the Sony LinkBuds) fall out or (like the Shokz OpenFit) get caught on my glasses. These don't go in the ear, don't fall off (i only had them fall one while removing a shirt) and so l don't interfere with my glasses. To sum this up, they are awesome for constantly listening to background music if your choice.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best Bluetooth

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person whom I purchased these for states they are the BEST! He highly suggest theae for others who don't want something really off in the ear canal. The sound quality is awesome when listening to music and the noise cancellation is spectacular!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    So much for too little..

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was all excited for these. Mostly disappointed... the volume doesn't get high enough for me. The left ear bud quit working avoit a month after buying. For what they cost, this shouldnt be an issue...

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Derik,

      I am sorry to hear that you are disappointed with your Ultra Open earbuds due to volume volume and left earbud not working properly.
      In order to fix your latest issue, please try to reset the earbuds, following these steps: https://bose.life/3NiEsNf

      If it is not resolved, please contact us: https://bose.life/3rykPZR

      Best regards,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great for music not for phone call

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is like you would think for music, videos, streaming. For phone calls while paired with an IPhone 15 pro max they are not worth the even buying. If you can hear the other person on the other side it was very faint like whispers. 4 star for music, 1 star for phone calls incoming or outgoing

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi John, happy to hear you like the QuietComfort Ultra Earbuds' audio quality for music and videos! If you're having trouble hearing people on calls, try pairing your earbuds to a different device, to compare performance there. Also, try several different call apps, e.g. standard phone calls, Zoom, Teams, etc. If issues persist, please get in touch with our support team, who will assist you further: https://support.bose.com/s/get-help-landing-page?language=en_US. Warm regards, Fiona M. - Bose Customer Support bose

  • Rated 4 out of 5 stars

    Ear Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am having difficulties attaching to my ears in order to get the full effect of the sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose ear buds black and gold

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ear buds unable to use with game consoles does not fall out of ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy to set up and comfortable to use even when running and working out. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Not 4 me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fir music. Not so much for talking to someone. However ear size seem to be everything for sound.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your feedback! We're glad to hear the earbuds work well for music. They offer a brilliant combination of innovative open-ear design, exceptional audio quality, and all-day comfort.

      If you're experiencing microphone issues, adjusting the earbuds' position can often help. Here's a troubleshooting guide that may assist you: http://bose.life/4pCR2st

      Nj - Bose Customer Support bose

  • Rated 5 out of 5 stars

    Great produce and service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Replaced my Apple AirPod Pro with these headphones! Would recommend to anyone. Best Buy made it easy to do in store pick up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice for the sale price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Take time to pair, and each time it connects it turns off 3 times before you can hear anything

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Game changer!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are by far the most comfortable and stylish pair we have owned. Makes for good daily wearing and still having the ability to hear around you when necessary (which is great when you have kids). Love the look and feel of these.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is what it advertises It does clip under your ears quite easily it doesn't feel like they're on there they stay on very well and my canal of my ears don't itch anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Bluetooth

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Bluetooth I ever have , good sound I will recommend to anyone

    I would recommend this to a friend